BUSINESS OF YEAR
Friends Welcome
Business of the Year 2008
Friends Welcome, Breckenridge’s com-
munity-wide guest service program, honors
A Mountain Sanctuary Day Spa as the 2008
Breckenridge Business of the Year.
Kim and Steve Krafchak are the owners/
operators of A Mountain Sanctuary Day Spa
since 2005. Kim came to Breckenridge in
June of 2005 for a girls’ weekend. It was
snowing so hard, instead of outdoor activi-
ties they did indoor things including a trip to
Mountain Sanctuary for massages. That visit
led to Kim finding out the spa was for sale.
With Kim’s background in massage therapy
and Steve’s extensive management experi-
ence, it was a great business opportunity.
Since their purchase of A Mountain Sanc-
tuary Day Spa, Kim has added a variety of
facials, body wraps and scrubs, manicures,
pedicures and airbrush tanning to make
it a well rounded day spa. Following spa
treatments, Mountain Sanctuary offers their
guests a wonderful selection of tea or a
glass of wine to relax. For a romantic evening
they offer a couples massage followed by a
catered dinner for two in a private loft with
wine and spectacular views of Peak 9.
Kim and Steve make the Friends Welcome staff may not be famil-
guest service program a number one prior- iar with Breckenridge
ity at Mountain Sanctuary where all new yet, so learning about
employees are required to complete the the Welcome Center as
Friends Welcome guest service training pro- an information source
gram within 30 days. Kim always attends the and receiving vari-
training classes with her staff. ous other resources
“Most issues of customer service are com- makes guiding guests
mon sense; however, in the daily bustle of very easy.”
dealing with a tourist based clientele, things In addition to supe-
can be forgotten,” Kim said. “Being reminded rior customer service,
of simple things like eye contact, thanking a Mountain Sanctuary
guest and answering questions about Breck- has been praised for
enridge keeps our clients coming back to us their active and car-
and to Breckenridge.” ing role in the Breck-
A Mountain Sanctuary Day Spa is an enridge community
excellent example of quality customer ser- where they help out
vice, which was proven when the business any way they can as
received a perfect 100 score when they were responsible business
mystery shopped this winter. In addition, five owners. A Mountain
Mountain Sanctuary employees were nomi- Sanctuary Day Spa
nated as Friends Welcome Employees of the was chosen as the 2008 Business of the Year Visit Mountain Sanctuary for a treatment
Month 2008. from 20 highly qualified businesses – tough at 326 S. Main Street. For more information
“The Friends Welcome training is informa- competition that ranged from lodging com- or to schedule an appointment, call 970-547-
tive and gives us resources,” Kim said. “New panies to activity companies. 1610 or visit
mountainsanctuaryspa.com.
877-234-3989 |
gobreck.com | BRECKENRIDGE 35
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