Applications
Focusing on internal
customer support
ColepCCL found Track-It! 8 delivered the flexibility and
functionality it required, enabling the organisation to move to
a new centralised virtual team running multiple support
locations across Europe. By Numara Software.
In 2004, the merger of Colep and CCL manufacturing of high value personal ColepCCL has extremely high
Custom Manufacturing Europe care and over-the-counter standards and aims to reshape the
created ColepCCL, the largest pharmaceuticals and the third packaging industry by offering
European custom manufacturer of producing packaging; tinplate aerosol innovative solutions to multi national
personal care, cosmetics, over-the- and general line cans, as well as marketers. Its mission is to work with
counter pharmaceuticals and plastic bottles and closures. The customers to deliver comfort to
homecare products. Today the organisation has a pan-European base consumers and it is dedicated to
company has three main divisions: with facilities in the UK, Germany, establishing long-term customer
one providing custom manufacturing Portugal, Spain and Poland, offering relationships based on superior
for personal and homecare products. its customers flexibility and proximity service. This vision is reflected
Another provides contract to market. throughout the organisation and in the
IT department, delivering a first-class
service to its users is paramount.
A Long Standing History
ColepCCL’s IT department is split into
two main areas: business applications
(which is mainly SAP) and
infrastructure. The infrastructure unit
is responsible for all communication
links and includes desktops, printers,
laptops and the helpdesk function.
The helpdesk supports about 650
devices, a mix of both PCs and
laptops and about 1,100 users out of
a total employee base of 3,000. The
remainder of staff work on the shop
floors.
The company has been using Numara
Software’s premier help desk and
asset management solution, Track-It!
for many years and has never had a
48 | DATA CENTRE SOLUTIONS |
www.datacentresols.com September 2008
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