p.146-147 (Customer service-Shop Ad) 20/4/07 15:10 Page 1
our Customer Service team...
We are committed to ensuring each and every order we receive is processed and despatched with the utmost care and
efficiency. From the moment you decide to make your order to the moment your parcel arrives, you can be assured that
twenty years’ experience of equestrian mail order has made us the best in the business. Once you’ve used our service, we
hope you’ll agree with this claim.
Many of our Contact Centre operators are keen riders, so there is always someone available to talk to if you have a query
about size or suitability. Should you have any questions or if you have a suggestion to make about our products or our
service, you can contact our Customer Service Department on:
0870 420 3100
Alternatively you can email customer.service@robinsons-uk.com. All your comments will be greatly appreciated. Nobody
else can match this pledge and nobody else is equipped to offer you this level of service.
Ordering from
Simply confirm your delivery preferences and that's it! We'll Delivery & Handling
send you an email to confirm that we have received your
We will be pleased to arrange delivery
order and then another one when we have despatched the
by Phone: 0870 420 3000
goods.
on your behalf via our carrier if
Our Contact Centre Team are ready to take your order. For speed
requested, in which case please
and efficiency we suggest you have the following to hand: Don't forget, you can log in at any time to check on the
include the postage and handling
1. Order Reference Code - located on the back cover of your
progress of all your subsequent orders (placed via the site charge on your order. Orders collected
catalogue.
or over the phone) using the 'My Account' area. incur no handling charges. If you
2. The catalogue code of each item you require.
Please note, for customer service reasons, we may decide
require delivery by courier then a
nominal charge is made to cover
3. The product description of each item, including size to restrict the products available on the site to those which
packing and handling.
and colour. we currently have in stock.
4. Your credit/debit card.
By Fax: 0870 112 3607 Simply complete the Order Form and
Price Changes
Online: www.robinsons-uk.com
fax your order today. Send your order with confidence 24 hours
Whilst every effort will be made
Online ordering is simple with our ever-improving website.
a day and keep a record of your choices.
to maintain the prices indicated in
Before you order, just take a few seconds to register your
this catalogue, it may not always be
By Post: Send your order to Robinsons Country Leisure Ltd,
details and create your online account. You will always
possible, therefore we reserve the right
PO Box 510, Wigan, WN1 9AG enclosing your chosen form of
need to be logged in to complete an order but you have
to discontinue any items from this list
payment:
the option to ask your computer to remember to log you in
and change prices when necessary.
automatically each time you visit the site.
Credit or debit card: Please print your card number in the
Value Added Tax
boxes provided along with the security number (usuallly the last
To find a product, you have the choice to browse through
three digits on the reverse of your card), relevant expiry date and
Prices shown include VAT of 17.5%
each part of our range using our menus, perform a 'Search
Switch issue numbers where applicable. Remember we will only
where applicable. Robinsons reserve
by Brand' or just type a keyword or code into a search box.
charge your card for the goods we have despatched and only
the right to alter prices shown in this
When you've found the product you want, take a closer look
at the point that we despatch them.
catalogue in the event of a change in
at the picture using our 'Zoom' function.
the level of VAT.
Cheques: Please make your cheques payable to Robinsons
To buy, simply choose your preferred size and colour, click
Country Leisure Ltd. Ensure you print your Bankers Card
Quality Control
the 'Add to Basket' button. and move on to the next item.
Number on the reverse side along with your address.
When you've finished, click 'Proceed to Checkout'.
For training purposes, some calls may
be monitored/recorded.
Export
Unsure of your VAT status?
‘Buy Now & pay within
If you are unsure of what your VAT status is,
information
contact our Customer Service Team who will be
6 months’ at 0% interest
happy to help. Telephone: +44 870 112 3626
email: exports@robinsons-uk.com
Robinsons Country Leisure have £5 or 5% of the outstanding
always offered the best choice of balance, whichever is the greater.
Why not call, fax or email our for many items featured in this products to riders everywhere.
dedicated Export Department? Our catalogue. Please consult the criteria Now the Robinsons easy payment
Typical example:
operators will be pleased to take your for VAT exemption (below) to check option offers you choice of
order and give advice and assistance whether this applies to your order:
Requisite Roamer Saddle & Pad.
another kind. You can buy your
on the freight services we offer and
Retail price: £250. If, after 6 months,
new saddle or harness straight
the products that we sell. Each order
no payment has been made,
● Companies registered for VAT
away, leaving yourself plenty of
receives individual attention from an
(or its equivalent tax) in the
assumed monthly payment will be
time to sell your current one and
experienced operator who will
European Union.
£12.82 over a period of 26 months,
removing all the hassle of messy
contact you regarding freight
with a final payment of £9.87.
● Individuals who are resident trade-in deals.
charges. outside the European Community
Interest charged £93.19. Total
(including BFPO addresses and
amount re-payable £343.19.
Some helpful points:
the Channel Islands) are VAT
Please note: This facility is
currently only available on the Zilco Account opening is subject to status.
● Due to the difficulties imposed
exempt. Private individuals residing
by different time zones and to
Synthetic Driving Harness or the Written quotations are available on request
anywhere within the European
from Clydesdale Financial Services Ltd,
enable you to have a record of
Roamer, Bates and Torsion Saddles.
Union will be unable to reclaim 10000 Academy Park, Gower Street,
your order, it is far easier to
the current UK VAT rate from
Glasgow, G51 1PR. Clydesdale Financial
deal with export quotations via
their purchases.
The Buy Now Pay Later offer is a no Services is a licensed credit broker. As a
our website deposit instant credit payment plan. member of this scheme, you will be sent a
www.robinsons-uk.com
● Child’s products, books and
It gives you the benefit of six months
Robinsons account card which contains the
or alternatively via fax.
some supplements are zero
interest free credit, with the choice
details of your account with us. You will
rated, therefore not VAT
of paying the balance over regular
also receive regular monthly statements on
● For maximum speed and
deductible.
your account. Please note, the account
accuracy when processing your
installments, making irregular
card is not a credit card and will not qualify
order, please ensure that you
● BFPO orders are only eligible payments as and when you choose
for offers which are exclusive to our
indicate the following information:
for VAT exemption when placed or paying in full at any time within Robinsons Visa card.
by post, accompanied by the 6 month period. However you Offer applies to UK residents only. If you
● The size and specification of
written authorisation from the decide to pay within this period, the
are applying at our Superstore you will need
each product you require.
Commanding Officer. Please note, credit will cost you nothing at all.
to provide details of your residence and
Postage & Packaging is subject Towards the end of the 6 month
employment together with two forms of
● The destination of the order.
identification as listed below:
to quotation for BFPO orders. All period, you will receive a reminder
Cheque guarantee card or major credit
● The speed that you require
your order to be delivered.
BFPO orders must be within the informing you of the balance
card, current driving licence, passport,
size and weight limits of BFPO remaining, enabling you to complete recent pay slip or credit card or bank
VAT (Value Added Tax):
traffic for BFPO postage to apply. your payment within the interest-free statement, rent book or mortgage book or a
If you are able to demonstrate VAT
Orders which exceed these limits period.
recent utilities bill. Please note that at least
exemption, you will be able to claim
must be quoted for in the same
one form of identification must carry your
way as a standard export
If you need to carry your payment
current address and any statement or utility
back British Value Added Tax (VAT)
beyond the 6 month interest-free
bill must not be more than six weeks old.
order.
period, interest will be charged at
Robinsons are commited to giving the best
2.53% per month (34.9% APR) on
deal available to customers using this
call +44 870 112 3626 fax +44 870 112 3607
d P&P costs
facility.
the value of the remaining balance.
email exports@robinsons-uk.com
See page 145 for
We reserve the right to change the credit
Minimum payment per month will be
standarfor selected
provider without prior notice.
countries
146
The reproduction of any part of this catalogue is strictly prohibited. All aspects of the design, text and photography remain the property of Robinsons Country Leisure Ltd. Reproduction of any part of the
catalogue cannot be used without prior written consent. We reserve the right to alter specifications as well as prices of goods, postage and handling as and when necessary without prior notice.
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