190-191 CC2779 Extros 26/3/08 14:58 Page 1
Booking Conditions
These are the terms and conditions which will apply to 7. Cunard does not have on board its ships adequate 15. Any transfer of a fly cruise will also be subject to any
your holiday. Please read them carefully as you will be medical facilities for childbirth. Accordingly pregnant charges imposed by the airline. Guests should note that
bound by them. women are only allowed to travel if pregnant for 24 weeks airlines may not allow transfers on scheduled flights and
or less at the time of the voyage disembarkation. All that a flight booking may have to be cancelled and
pregnant women are required to produce a doctor’s or rebooked, in which event the re-booking will always be
DEFINITIONS midwife’s letter stating that mother and baby are in good subject to flight availability and to payment of any charges
health, fit to travel and that the pregnancy is not high-risk. imposed by the airline which may, in some cases, be the
The letter must also include the estimated date of delivery full cost of the ticket.
1. In these Conditions and unless the context requires (EDD) calculated from both the last menstrual period
otherwise: “the Contract” means the contract made (LMP) and ultrasound (if performed). Cunard cannot
16. Subject always to availability and to payment of both an
between Cunard and the Guest relating to the holiday; accept a booking or subsequently carry a Guest unless
administration charge of £100 and any expenses (such as
“Cunard” means Carnival plc trading as Cunard Line; they comply with the requirements of this clause.. In the
airline and/or hotel charges) incurred by Cunard as a
“fare” means the fare for the holiday (excluding shore case of a booking by or on behalf of a pregnant Guest
result, a Guest may, at Cunard’s discretion, transfer to
excursions and any additional charges shown as such in made before it could reasonably have been known that
another holiday advertised in the brochure which is for a
the relevant Cunard brochure or otherwise advertised) the Guest would not be able to take the holiday by reason
similar duration and price at any time up to 56 days before
applicable at the time of booking and payable by the of this clause, Cunard will refund in full the fare paid by or
the original scheduled departure date. After that time, any
Guest under the Contract; “force majeure” means on behalf of that Guest and the fare paid by any
such transfer will be treated as a cancellation by the
unusual and unforeseeable circumstances beyond the accompanying Guest but shall otherwise have no liability
Guest and a cancellation charge under clause 25 shall
control of Cunard that Cunard cannot, even with the whatsoever. Cunard expressly reserves the right to refuse
become payable.
exercise of reasonable skill and care, provide the holiday, passage on board to any Guest who appears to be in an 17. All such transfers to another holiday will be treated as a
or part thereof, including any part of the itinerary, and advanced state of pregnancy and Cunard shall have no
new booking. Any discount or promotion applicable to the
includes (without limitation) war or threat of war, terrorist liability whatsoever in respect of either such refusal
original booking may not apply to the new booking, in
activity or the threat of terrorist activity, riots, civil and/or the carriage of any such Guest.
which case the Guest shall be required to pay any
commotion, disaster, Act of God, natural and nuclear
difference in fare.
disaster, fire, closure of ports, strikes or other industrial
8. Cunard reserves the right to require any Guest to produce
action, medical problems on board the ship or at intended
medical evidence of fitness to travel on the holiday.
18. After a holiday has been booked, Cunard will try to
ports, including in each case incidents of infectious or 9. Guests with physical or mental disabilities or other
accommodate any request for a change (such as a
other diseases or illnesses, lawful deviation at sea in conditions which may require special treatment or
change of stateroom), but such changes are always at
response to a distress call or other emergency and
assistance (including Guests who use wheelchairs) must
Cunard’s discretion and are subject to an administration
adverse weather conditions; “Guest” means each and
advise Cunard in writing before a booking is made. Guests
charge of £20.
every person named in the booking and/or a Cunard ticket;
who use wheelchairs must furnish their own standard size
“holiday” means the cruise holiday as described in the
wheelchairs and must be accompanied by a travelling
INSURANCE
relevant Cunard brochure or other documentation
companion fit and able to assist them. Ships wheelchairs
published by or on behalf of Cunard including any flights to
19. It is a condition of the Contract that every Guest must
are available for emergency use only. Further information
and from the UK and any pre-cruise and/or post-cruise
have travel insurance in force for the entire duration of the
is contained in the brochure. Cunard reserves the right to
package, but not including shore excursions or shuttle
holiday. Details of the insurance policy (which must as a
refuse passage to any Guest who has failed to notify
services; “itinerary” means the proposed itinerary as
minimum include medical and repatriation coverage for
Cunard of such disabilities or need for assistance or who
described in the relevant Cunard brochure or other
not less than £2 million) must be provided at the time of
in the opinion of Cunard is unfit for travel or whose
documentation published by or on behalf of Cunard;
booking or as soon as practicable thereafter.
condition may constitute a danger to themselves or to
“shore excursion” means any excursion offered for sale
others on board. 20. Wherever possible, Cunard will offer general assistance to
by Cunard in the “Voyage Information” guide applicable to
any Guest who suffers illness, personal injury or death
a holiday for which a separate charge is payable at the
10. A Guest shall not have the right to exclusive occupancy of
during the period of the holiday, whether or not arising
time outside the all-inclusive fare whether booked in the
a stateroom with two or more berths or a twin/double
from an activity forming part of the holiday and whether or
UK prior to the commencement of the holiday or on board
hotel room unless the single person surcharge is paid. If a
not the result of fault by any party.
the ship; “shuttle service” means any transportation
cancellation results in a Guest becoming the sole occupant
service (ferry, bus, coach or minibus) provided by a third
of a stateroom with two or more berths or a twin/double 21. Any cost or expense which is reasonably incurred by
party which may (without guarantee) be available to
hotel room, he/she shall be liable to pay the single person Cunard for or on behalf of the Guest in respect of any form
Guests in certain ports; “a significant alteration”
surcharge. If a cancellation reduces the number of Guests of medical, dental or similar treatment, hotel,
means major changes to your holiday; “Supplier(s)”
originally booked in a stateroom or hotel room together, transportation, repatriation or any other expense shall be
means any company or individual which provides any
the remaining Guests shall each be liable to pay any repayable by the Guest to Cunard, whether or not such
service forming part of the holiday.
increase in the fare arising as the result of such reduction. sum is covered by the Guest’s travel insurance.
11. For fly voyages (and if not already confirmed at the time
THE CONTRACT
of booking), Cunard will issue an ATOL confirmation
FARES AND EXTRAS
2. The Contract shall be between Cunard and the Guest on
invoice giving the details of the flight arrangements
22. All prices are based on costs and exchange rates as at
the basis of these Conditions and the information
(including UK and destination airports) within a
March 2008, and Cunard reserves the right to vary
contained in the brochure, and shall be governed by
reasonable time after such arrangements are known.
particulars and prices shown in this brochure after the
English law and the non-exclusive jurisdiction of the
12. Shore excursions are available for separate purchase on
date of publication. Fares, prices, discounts, supplements
English courts. By entering the contract Cunard agrees to
board and are arranged by Cunard with local operators.
and special offers advertised in this brochure or
exercise reasonable skill and care to provide the holiday.
They do not form part of the Contract. Other excursions
elsewhere may be withdrawn or changed. Prices may go
3. By making a booking, the Guest confirms that all persons
not arranged by Cunard may also be available for
up or down. Passengers should contact their travel agent
named in the booking (and their personal representatives)
purchase at the hotel, but such excursions similarly do not
for up to date prices and charges before booking, or call
have agreed to be bound by these Conditions and all other
form part of the Contract and Cunard has no responsibility
us on 0845 0710300, or visit our website
terms of the Contract, and that he/she has their authority
for their proper performance.
www.cunard.co.uk.
to do so on their behalf. 23. The fare can be varied due to changes in transportation
AMENDMENTS TO THE CONTRACT costs such as fuel, scheduled air fares and other airline
4. All holidays are subject to availability at the time of
booking. No Contract shall be made until the deposit (or, 13. In clauses 13 and 14, “another person” means another
cost changes which are part of the contract between the
where appropriate, the full fare) has been paid, whether person who satisfies all conditions applicable to the
airline (and their agents) and Cunard, government action
or not a booking confirmation has been issued but all holiday. A booking may be transferred to another person
such as changes in VAT or any other government imposed
money paid to a travel agent shall be treated as having provided that the Guest consults with Cunard prior to
changes and currency changes in relation to an exchange
been paid to Cunard. Failure to pay the balance by the due purporting to transfer the holiday (so that, for example,
rate variation. In the case of any small variation, an
date shall entitle Cunard to cancel the booking and retain Cunard may require the holiday is transferred to someone
amount equivalent to 2 per cent of the fare of your travel
the deposit by way of a cancellation charge. Failure to on its wait list) and Cunard receives the transfer request
arrangements, which excludes insurance premiums and
pay any other amount by the due date shall entitle Cunard more than 56 days before the scheduled departure date.
any amendment charges, will be absorbed for increases
to cancel the booking and to retain an amount by way of Between 56 and 14 days (inclusive) before the scheduled
but not retained from refunds. For larger variations this 2
a cancellation charge as set out in clause 25. departure date and subject to the conditions above,
per cent will still be absorbed for increases but not
Cunard will normally agree to such a transfer only where
retained from refunds. In either case there will be an
5. A booking may only be made by a person aged 18 or over.
All Guests who, at the time of departure, will be under 18
the original Guest will be prevented from travelling by
administration charge of £1 per Guest, together with an
years of age must be accompanied by a Guest aged 21 or
reason of an unavoidable event (such as illness, death of
amount to cover agents' commission. If this means the
over who will at all times during the holiday be responsible
a close relative or jury service) and Cunard may require
Guest has to pay an increase of more than 10 per cent of
for their welfare, conduct and behaviour.
satisfactory evidence before agreeing to the transfer. All
the fare, the Guest may cancel the holiday and receive a
transfers of a booking to another person at any time up to
full refund of all monies paid except for any amendment
6. Children aged 6 months or less at the commencement of 14 days or more before the scheduled departure date will
charges. Cunard will consider an appropriate refund of
the holiday will be refused permission to board the ship be subject to an administration charge of £20.
insurance premiums paid if the Guest can show that
and Cunard shall have no liability whatsoever for any
he/she was unable to transfer or re-use the policy. Should
consequences of such refusal. Certain holidays also have
14. Any request for a transfer of a booking to another person the Guest decide to cancel for this reason, the Guest must
prohibitions on children aged 12 months or less, Guests
which is received by Cunard 13 days or less before the exercise his right to do so within 14 days from the issue
should check with Cunard before booking.
scheduled departure date shall be treated as a date printed on the final invoice. Alternatively, the Guest
cancellation by the Guest of the original booking and a can accept an offer of an alternative holiday if Cunard is
cancellation charge under clause 25 shall become payable. able to provide an alternative and transfer payment made
190 For booking conditions, information and insurance see pages 184-193
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160  |  Page 161  |  Page 162  |  Page 163  |  Page 164  |  Page 165  |  Page 166  |  Page 167  |  Page 168  |  Page 169  |  Page 170  |  Page 171  |  Page 172  |  Page 173  |  Page 174  |  Page 175  |  Page 176  |  Page 177  |  Page 178  |  Page 179  |  Page 180  |  Page 181  |  Page 182  |  Page 183  |  Page 184  |  Page 185  |  Page 186  |  Page 187  |  Page 188  |  Page 189  |  Page 190  |  Page 191  |  Page 192  |  Page 193  |  Page 194  |  Page 195  |  Page 196