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7. Insurance
After you book
All guests are required to have valid travel insurance in Cunard Line must receive the balance of your fare no
place for their holiday. You can either take out the later than 90 days before departure for 2009 World Cruises
exclusive travel insurance available to Cunard (see page and 56 days before departure for other voyages. If it is not
193 for details) or make your own arrangements. received by Cunard Line by the due date we reserve the
Whichever insurance you take out you will need to provide right to end the contract between us and re-sell the
us with the following details: the name of your insurance accommodation held for you, which will also result in the
provider and the policy number, the name of the forfeiture of your deposit. Your final balance can be taken
Emergency Assistance Company nominated in the policy from the credit or debit card used to pay your deposit. If
and its emergency telephone number. you would prefer to pay by cheque please send it to:
You can provide this to us at the time of booking if known,
Cruise Payments, Cunard Line, PO Box 1306,
or later by any of the following methods – by a telephone
Southampton, SO14 3ZG
call to our Reservations Centre, online with our handy Here’s what happens after you’ve made your reservation:
Voyage-Personaliser or on the Guest Registration Form that
• We’ll send you a confirmation detailing the amount
we will send you approximately 90 days before departure.
received, the balance outstanding and the due date for
payment in full.
8. Mobility
Please make us aware of guests who are not fully mobile
• About 90 days before you sail, we’ll send you a shore
or who use wheelchairs at any time. See page 176 for
excursions brochure together with an information pack
more information.
telling you all you need to know about your holiday,
including flight details where applicable.
9. Wedding Anniversaries & Honeymoons
• At the same time you’ll receive a Guest Registration Form
For Wedding Anniversary and Honeymoon benefits,
which you must complete and return. Alternatively, to
see page 11.
complete this information online, log in, using your
name and booking reference, at www.cunard.co.uk/voyage
10. Land programmes, flight upgrades and hotel options
personaliser. The form carries mandatory information
For details of hotel options and land programmes please
required by immigration authorities and final documents
refer to:
cannot be released until this form has been received.
Queen Victoria Fly-voyages page 27
• About 2-3 weeks before your departure date you’ll
Queen Mary 2 Transatlantic Crossings pages 94-119 receive the tickets for your voyage – and for your flights,
Queen Mary 2 and the Caribbean pages 128-129
if applicable.
For flight upgrade fares and information, see page 181,
ABTA
and for Southampton and London pre- and post-voyage
Cunard Line is a member of ABTA with membership
hotels, see page 179. Please make sure you know your
number V8764. As such we are fully bonded according to
arrival date at the hotel, the number of nights you want to ABTA’s rules and abide by ABTA’s Code of Conduct. In
stay, and your chosen class of service. order to ensure that the monies you pay for your holidays
are protected, we will issue a confirmation invoice
About your deposit
showing the details of the services that you have booked
Once you’re happy with your accommodation and fare, we’ll
including the price and the amount of money paid by you.
give you a booking reference number. We then ask you to
You should check these details carefully and contact your
pay a deposit of 10% per person. For bookings made within
travel agent or us immediately if there are any
56 days of departure or 90 days of departure for 2009 World
discrepancies. Please go to www.abta.com for a copy of the
Cruises we will ask you to pay the full fare amount.
Guide to ABTA’s Scheme of Financial Protection.
Data Protection
Cunard Line is a trading name of Carnival plc. Personal
information you provide to us in connection with your
booking will be processed by Carnival plc in accordance
with our Data Protection Policy set out in the Booking
Conditions and for marketing purposes as set out below.
Carnival plc may wish to contact you by post, email and/or
telephone with news, information and offers on its voyages
and other services (including those offered by Cunard Line
and other Carnival group brands such as P&O Cruises,
Seabourn Cruise Line, Princess Cruises and Ocean Village
brands) and for market research purposes.
If you prefer not to be contacted for the purposes set out
above, please contact us at: Customer Data Department,
Cunard Line, Richmond House, Terminus Terrace,
Southampton, SO14 3PN.
To book and for current fares, visit www.cunard.co.uk, call 0845 071 0300 or contact your travel agent
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