176-177 CC2779 Extros 14/3/08 17:22 Page 1
Before you sail
Do I need a passport, visa or vaccinations?
All travellers must have a valid passport, and some
itineraries require you to obtain a visa before departure. As
far as vaccinations are concerned, this depends on where
you are travelling to. Full details of these requirements are
on page 182-183.
Do I need insurance?
Yes. Cunard requires all guests to be covered by Travel
Insurance. If you would like to take advantage of the
policy detailed on page 193, please call the Travel
Insurance Booking Line on 0845 230 7136. If you
already have travel insurance, please advise your Cruise
When will I receive my tickets and
Consultant at the time of booking.
itinerary information?
If I am sailing from Southampton, how long
Your tickets and travel documentation will be with you
before sailing do I have to check in?
approximately two weeks prior to departure. However,
about 90 days before you sail, we’ll send you a Shore
To ensure a relaxed and organised start to your voyage, we
Excursions brochure together with an information pack
operate a staggered check-in schedule. The exact time of
telling you all you need to know about your holiday,
embarkation will be advised approximately 90 days prior
including flight details where applicable.
to departure in your pre-voyage documentation.
Cunard Grills guests and Cunard Diamond and Platinum
Can I travel when pregnant?
World Club members will also receive priority check-in
We have recently reviewed our pregnancy policy in light
and embarkation.
of current medical research on gestation risks and infant
mortality outside of specialised neonatal intensive care
What happens to my luggage in Southampton?
units. As a result, we will no longer be permitting guests
When you arrive at the terminal, your luggage will be
who will have entered their 24th week of pregnancy by the
collected by a porter, screened by security and delivered
last day of the voyage to travel with us. If you are affected
directly to your stateroom for your convenience.
by this change or require further information then please
call 023 8065 7757.
What happens to my luggage at
international airports?
Can less mobile and disabled guests travel?
When you arrive at the international airport on the day of
Guests who are not fully mobile, e.g. who use a wheelchair
embarkation, you will be met by a Cunard representative
or a scooter (for the purposes of this section “a wheelchair”)
who will arrange for your luggage to be taken to the ship
on a full-time or part-time basis, or who have other
and placed in your stateroom.
disabilities, are welcome on board our ships and we can
offer specially adapted staterooms. Disabled guests must
Can I send my luggage in advance?*
state their disability and special requirements at the time of
Yes you can. No more lifting suitcases, luggage check-ins,
booking, after which you will be asked to complete a
or the hassle of baggage claims and customs clearance.
mobility form. However, we do reserve the right to refuse
With just one call, Cunard’s exclusive White Star Luggage
passage to any guest if, in our judgement, their physical or
Service can handle the rest. We’ll pick your luggage up at
mental condition or behaviour renders them unfit for travel
home and have it waiting for you in your stateroom. And
or a risk or danger to themselves or to anyone else on board
we’ll ship it right to your front door at the end of your
the ship, or where certain disclosures are not made.
voyage. You can even add it to your pre- or post-voyage
extension for hands free travel! For more information,
Guests who use a wheelchair will be able to access the
please call 0800 051 6414 (between 2-9pm). Alternatively
majority of the facilities on board, but should be aware
guests can e-mail:
whitestarluggage@cunard.com.
that they may find that they are unable to access certain
parts of the ship. Please feel free to contact us if you have
*not available in all ports of call
any queries in this regard. Guests who use a wheelchair
What about flight details?
and those who are not fully mobile may also be restricted
We may not know exact details of your flights at the time
from going ashore at ports where launches are necessary.
of going to press or at the time of booking. However, your
These ports are shown with an
A
symbol on each itinerary.
flights will be on scheduled flights or recognised charter
airlines (operated under Cunard’s CAA ATOL Licence
Can I change my holiday after booking?
number 6294). Please see pages 186-187 for details.
Please see Booking Conditions clauses 13-18 and clause
About 60 days before departure, we will send you an
25 on pages 190 and 191 respectively.
information pack including your flight details.
176 For booking conditions, information and insurance see pages 184-193
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