p.162-163 (Customer Service-Inside Back Cover):S/S 210x287 08 3/3/08 20:12 Page 2
our Customer Service team...
We are committed to ensuring each and every
you have a suggestion to make about our
order we receive is processed and dispatched
products or our service, you can contact our
with the utmost care and efficiency. From the
Customer Service Department on:
moment you decide to make your order to the
moment your parcel arrives, you can be assured
that twenty years’ experience of equestrian mail
order has made us the best in the business.
0870 420 3100
Once you’ve used our service, we hope you’ll
agree with this claim.
Alternatively you can email
customer.service@robinsons-uk.com.
Many of our Contact Centre operators are keen
riders, so there is always someone available to All your comments will be greatly appreciated.
talk to if you have a query about size or Nobody else can match this pledge and nobody
suitability. Should you have any questions or if else is equipped to offer you this level of service.
Ordering from Robinson's Export Information
Spend £500 or more and pay
by Phone: 0870 420 3000 by Phone: 0870 420 3000 within 12 months at 0% Interest!
Our Contact Centre Team are ready to take your order.
Unsure of your VAT status? Robinsons have always offered the best choice of
For speed and efficiency we suggest you have the If you are unsure of what your VAT status is, contact
products to riders everywhere. Now the
following to hand: our Customer Service Team who will be happy to help.
Robinsons easy payment option offers you choice
1 Order Reference Code - located on the
Telephone: +44 870 112 3626
of another kind. You can get started in the sport
back cover of your catalogue.
email: exports@Robinson's-uk.com
straight away or replace your most expensive
items, while leaving yourself plenty of time to sell
2 The catalogue code of each item you
Why not call, fax or email our dedicated Export your current one - removing all the hassle of
require.
Department? Our operators will be pleased to take messy ‘trade-in-deals’.
your order and give advice and assistance on the
3 The product description of each item,
freight services we offer and the products that we The Buy Now, Pay Later scheme is an instant finance
including size and colour.
sell. Each order receives individual attention from an plan. You’ll receive the benefit of a 12 month
experienced operator who will contact you regarding payment holiday from the date of being accepted for
4 Your credit/debit card. freight charges. the finance. During this 12 months you are not
Online: www.robinsons-uk.com Some helpful points:
required to make any payments. You are able to
Online ordering is simple with our ever-improving
settle the outstanding balance at any point within the
● Due to the difficulties imposed by different time
website. Before you order, just take a few seconds to
12 months, completely interest-free. You will receive
zones and to enable you to have a record of
register your details and create your online account.
a letter from the lender at the start of the 12 months
your order, it is far easier to deal with export
You will always need to be logged in to complete an
reminding you of your last date to settle interest free.
quotations via our website www.robinsons-
order but you have the option to ask your computer
You will also receive a reminder letter 8 weeks prior
uk.com or alternatively via fax.
to remember to log you in automatically each time
to this date.
you visit the site.
● For maximum speed and accuracy when
processing your order, please ensure that you
If you are unable to settle interest-free within the first
To find a product, you have the choice to browse indicate the following information: 12 months you will automatically enter into a 36
through each part of our range using our menus, month repayment period at 29.8% APR. Your first
perform a 'Search by Brand' or just type a keyword or
● The size and specification of each product
direct debit will automatically come out of your
code into a search box. When you've found the
you require.
account on month 13. You are still able to settle the
product you want, take a closer look at the picture
● The destination of the order. agreement at any point within the 36 months, albeit
using our 'Zoom' function. there will be a small early redemption fee payable.
● The speed you require your order to be
Other structured loan options are available. Please
To buy, simply choose your preferred size and colour,
delivered.
contact us for further details.
click the 'Add to Basket' button. and move on to the
next item. When you've finished, click 'Proceed to
VAT (Value Added Tax):
Typical example:
Checkout'. Simply confirm your delivery preferences
If you are able to demonstrate VAT exemption, you
and that's it! We'll send you an email to confirm that
will be able to claim back British Value Added Tax Item Size Price
we have received your order and then another one
(VAT) for many items featured in this catalogue.
Wintec 500 All Purpose
when we have dispatched the goods.
Please consult the criteria for VAT exemption (below) Saddle with CAIR 17" £275.00
to check whether this applies to your order: Wintec Slimline Straps 54" £19.00
Don't forget, you can log in at any time to check on
Wintec Elasticated Girth 48" £23.00
the progress of all your subsequent orders (placed via Requisite English
● Companies registered for VAT
the site or over the phone) using the 'My Account'
(or its equivalent tax) in the European Union.
Leather Bridle Full £54.00
area.
Requisite Jointed
● Individuals who are resident outside the European
Eggbutt Snaffle 5.5" £17.00
Please note, for customer service reasons, we may Community (including BFPO addresses and the
Requisite Rolled
decide to restrict the products available on the site to Channel Islands) are VAT exempt. Private
Edge Numnah Full/XFull £12.00
those which we currently have in stock. individuals residing anywhere within the European
Harry Hall ElitePlus
Union will be unable to reclaim the current UK
By Fax: 0870 112 3607 Simply complete the Order
Riding Hat 6
7
/8 £48.00
VAT rate from their purchases. Requisite Rider
Form and fax your order today. Send your order with Boots Ladies 39 Std £25.00
confidence 24 hours
● Child’s products, books and some supplements
Requisite Robust
a day and keep a record of your choices.
are zero rated, therefore not VAT deductible. Jods Ladies 28" £17.00
By Post: Send your order to Robinson's Country
Requisite Ardour Quilt 6'3" £31.00● BFPO orders are only eligible for VAT exemption
Leisure Ltd, PO Box 510, Wigan, WN1 9AG
when placed by post, accompanied by written Total £521.00
enclosing your chosen form of payment:
authorisation from the Commanding Officer. 4% Depost, payable on acceptance £20.84
Please note, Postage & Packaging is subject to Balance £500.16
Credit or debit card: Please print your card number quotation for BFPO orders. All BFPO orders
If, after 12 months, no payment has been made, assumed
in the boxes provided along with the security number must be within the size and weight limits of
monthly payment will be £25.71 over a period of 36 months.
(usually the last three digits on the reverse of your BFPO traffic for BFPO postage to apply. Orders
card), relevant expiry date and Switch issue numbers which exceed these limits must be quoted for in
Interest charge £425.40
where applicable. We will only charge your card for the same way as a standard export order.
Total amount repayable £925.56
the items that we are able to send you, at the
time your order is being processed.
Application is subject to status. Written quotations
call +44 870 112 3626 fax +44 870 112 3607
available upon request from Hitachi Capital Consumer
Cheques: Please make your cheques payable to Finance, 2 Apex View, Leeds, West Yorkshire, LS11 9PH.
Robinson's Country Leisure Ltd. Ensure you print your
email exports@robinsons-uk.com
Hitachi Capital Consumer Finance are a licensed credit
Bankers Card Number on the reverse side along with broker. Should you be accepted either in store or via
your address. See page 159 for standard P&P costs for selected countries mail order you will be sent a letter confirming your
purchase, the end of your deferred period and the cost
Delivery & Handling We will be pleased to arrange delivery on your behalf via our carrier if requested, in which
of monthly payments should you not settle. Should you
case please include the postage and handling charge on your order. Orders collected incur no handling charges.
have taken out a standard Interest Bearing agreement
If you require delivery by courier then a nominal charge is made to cover packing and handling.
you will be advised of you first payment date and the
amount. The offer applies to UK residents only. If you are
Price Changes Every effort will be made to maintain the prices indicated in this catalogue, it may not always be
applying in store you will need to provide one form of
possible, therefore we reserve the right to discontinue any items from this list and change prices when necessary.
identification confirming your address details. Should
you be using a utility bill as proof of address then the bill
Value Added Tax Prices shown include VAT of 17.5% where applicable. Robinsons reserve the right to alter
needs to be no more than 3 months old. We reserve the
prices shown in this catalogue in the event of a change in the level of VAT.
right to change the finance provider at any time.
Quality Control For training purposes, some calls may be monitored/recorded.
www.robinsons-uk.com
162
The reproduction of any part of this catalogue is strictly prohibited. All aspects of the design, text and photography remain the property of Robinson's Country Leisure Ltd.
Reproduction of any part of the catalogue cannot be used without prior written consent.
We reserve the right to alter specifications as well as prices of goods, postage and handling as and when necessary without prior notice.
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