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iOmniscient BA Selects Iceland’s Calidris to
Secures Order Power Business Change
from Mexico City
Mexico City International Airport has chosen to install iOmniscient's
IQ series of products in its new, ultra-modern terminal. The airport is
the busiest in Latin America with over 24 million passengers passing
through it each year. The requirement for the Mexican Airport is IQ-
Infinity, the top of the line product in terms of intelligence.
"Based on our vast airport experience, one of the most useful
features for the airport will be certainly the system's artificial
intelligence based nuisance alarm minimisation system (NAMS),"
says Ivy Li, MD for iOmniscient's operations in the Americas "The key
in any CCTV based system is not in just what is detected but also in
knowing what to ignore so that one does not have thousands of false British Airways has recently gone live with a Business Change Management
alarms each day" solution from Calidris.
"We were looking for a solution that would be modular, effective in The implementation is a core part of British Airways’ strategy of using IT to
areas where large crowds and heavy traffic are common and would drive business change and will enable the airline to implement new business
not be limited to a specific video management system and processes to improve operational efficiency so delivering an enhanced service
iOmniscient exceeds all of these requirements," says Gonzalo to its customers.
Martinez Ulloa, CIO for Mexico's Airport Administration Agency (ASA) Calidris’ technology has enabled British Airways to create one of the airline
which is responsible for design and implementation of the technology industry’s first Order Data Stores (ODS), which will uniquely combine
infrastructure at the airport customer information from across the complete booking-to-fulfilment
"The airport requires cutting edge security systems as we cannot lifecycle in a single unified data layer. Using Calidris’ intelligent process
tolerate any security breaches. We insisted on using only the highest- design and automation tools, British Airways can now implement new
quality and industry-proven equipment for all systems within the business processes that bridge disparate Global Distribution Systems (GDS)
terminal. The intelligence surveillance system from iOmniscient is an and Passenger Service Systems (PSS) and action sophisticated workflows
integral part of the total solution and is a core ingredient of the high against end-to-end ‘Customer Orders’.
standards set for Terminal 2," continues Mr Ulloa "We evaluated The first application of the ODS has been to introduce new processes to
many technologies from many suppliers. iOmniscient was selected reduce the problem of duplicate bookings. In the four months British Airways
because though others talked about 'intelligent systems' none has been running this application, it has seen measurable improvements in
operated with the precision and accuracy of iOmniscient's IQ series being able to return more seats to sale at an earlier stage. More recently,
especially in the crowded and difficult environment of an International another process has become operational that monitors the validity of planned
Airport and none were as easy to use and implement." minimum connecting times for transferring passengers as bookings are made.
This will improve the level of customer service provided and minimise
disruption to passenger’s travel plans. The airline expects significant bottom
line benefits to be achieved in the course of a year.
Ahura Scientific Calidris is a leading provider of Business Change Management solutions to
Announces Record $2.6M
the global airline industry. It increases customers’ business performance and
agility by removing the constraints of legacy GDS systems (and associated silo
National Guard Order processes and sub-optimal workflows) and provides enabling technology for
designing, implementing, managing and automating new processes to
Ahura Scientific, Inc., has announced a major order from the optimise operational effectiveness and support the introduction of
National Guard Weapons of Mass Destruction Civil Support differentiated services that enhance the travel experience, improve passenger
Teams (WMD-CSTs). After an extensive evaluation, loyalty and increase revenues. Calidris’ solution layers over and augments the
FirstDefender was selected for deployment to all WMD-CSTs capabilities of legacy systems by unifying disparate data sources and
nationwide based on its unique features including hand workflows, and introduces joined-up front- and back-office process
portability, identification of mixed chemicals and certified MIL- management which enables Airlines, for the first time, to implement an end-to-
STD 810F ruggedness. end Integrated Order system (combining an Order Data Store and processing
A total of 65 instruments and fibre-optic extension probes engine) and leverage new business models that increase competitive
will be delivered, valued at $2.6m. Each of the 55 WMD- advantage and positively impact the bottom line
CSTs will receive one instrument, with the remaining ten units Calidris’ technology is at the heart of the business operations of some of the
deployed to the U.S. Army Chemical School for training and world’s leading airlines including British Airways and Emirates. The company
to the Consequence Management Support Center. was founded in 2002 and is headquartered in Reykjavik, Iceland.
42 December 2007 Aviationsecurityinternational
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