Our customers, products & suppliers...

our responsibility

Read more in our full CSR report at johnlewispartnership.co.uk/csrreports

25% palm oil used in Waitrose own-brand products from RSPO-certified sources, great progress towards our 2012 target

100% John Lewis own-brand paper and card packaging made from recycled or FSC-certified materials

The Partnership view

Our customers want to know where our products come from and how they have been produced.

“The sustainability of our products is especially important to us, and is essential for our ongoing business success. Our customers rely on our commitment to selling responsibly sourced, safe, quality products.”

CHARLIE MAYFIELD, CHAIRMAN, JOHN LEWIS PARTNERSHIP

Waitrose and John Lewis consolidated their CSR strategies into two visions: ‘the Waitrose way’ and ‘Bringing Quality to Life’. They underpin our commitment to selling responsibly sourced, quality products and helping our customers to make more informed and sustainable choices.

The Waitrose way covers:

• championing British

• living well

• treading lightly

• treating people fairly.

Bringing Quality to Life covers:

• a better way of doing business

• encouraging sustainable living

• community links.

We will continue to build up the activities encompassed by these two visions during 2011/12.