Our business

Waitrose: 259* shops; an online shop, waitrose.com, and a cookery school

John Lewis: 28* department stores; four* John Lewis ‘at home’ shops; a John Lewis Home outlet in Swindon; an online store, Johnlewis.com; and an online provider of life and general insurance, johnlewis-insurance.com, and broadband internet access and telephone services

Partnership Services: shared services division. Currently consisting of Financial Processing and Procurement, but soon to encompass other support functions. Delivers joint governance framework for the entire company, meeting the needs of Partners through simple and efficient services and processes

Herbert Parkinson: manufacturing business in Lancashire producing furnishings and fabrics for John Lewis

Leckford Estate: 4,000-acre estate including a farm, plant nursery and water garden

Corporate: sets Partnership strategy, policy and governance. Also provides some shared services to support trading divisions.

*as at July 2011.

Key CSR issues

- Employing and retaining people of ability and integrity

- Engaging our Partners and customers to promote sustainable living

- Dealing fairly with our suppliers and selling responsibly sourced, quality products

- Making a positive difference to our local communities

- Responding and adapting to climate change

- Minimising the impact of our built operations

- Minimising waste, and maximising recycling and reuse

2010/11 CSR highlights

- Established the John Lewis ‘Bringing Quality to Life’ and ‘the Waitrose way’ visions to underpin our commitment to selling responsibly sourced, quality products and helping customers make more informed and sustainable choices

- Developed our 10-year carbon reduction programme and set a target to achieve a 15% absolute reduction

- Contributed £8.8 million to charities and community groups and undertook a Partnership-wide review of our community programmes

- Created a Leadership Team Development Programme and invested around £90m in benefits to our Partners