A shared passion for our customers, products and suppliers

We are committed to dealing fairly with our suppliers and selling responsibly sourced, quality products.

100% - All our fresh chicken, beef, pork, milk, eggs and cream are British

100% - FSC-certified garden furniture in John Lewis

OUR KEY AIMS

Sell quality products, supported by our ethical and environmental standards and policies.

Ensure all own-brand suppliers are registered on Sedex and risk-assess our supplier base to prioritise independent audits.

Pre-agree terms of payment, and pay promptly and fairly.

For full details of Waitrose’s and John Lewis’ divisional commitments and targets for increasing the sustainability of our products, see our full CSR report online at www.johnlewispartnership.co.uk/csrreports

CUSTOMERS

Great customer service is something that we take pride in and that our customers value. Reflecting this, Waitrose and John Lewis topped a number of independent consumer polls.

We are keen to explore opportunities to increase our engagement with customers on sustainability issues. In 2010, John Lewis intends to update its customer communication to demonstrate more clearly the care it takes in selecting products and the work undertaken within its supply chain and local communities. Waitrose similarly aims to review its current communications with an aim to develop a more integrated approach.

PRODUCTS

Both John Lewis and Waitrose support British suppliers whenever possible. Our sourcing policies adhere to certification and verification schemes. For example, we have agreed to use only Certified Sustainable Palm Oil in Waitrose own-brand products by the end of 2012 and, having met our target to use 100% Forest Stewardship Council (FSC) certified wood in garden furniture sold in John Lewis, we have now committed to ensure that 50% of indoor furniture ranges will be FSC- certified by 2015.

Waitrose holds a strong position in sustainable agriculture, while John Lewis holds a leading position in other areas, such as stocking the most energy-efficient electrical appliances and promoting best-in-class televisions via a Voluntary Retailer Initiative.

SUPPLIERS

We treat all those in our supply chain honestly and fairly. All our own-brand suppliers must commit to our Responsible Sourcing Code of Practice and both our selling divisions have Responsible Sourcing programmes that monitor standards on workers’ rights. As well as supporting schemes such as Fairtrade and Traidcraft, we contribute to sustainable development through our Waitrose and John Lewis Foundations’ which aim to support and service communities where our products are sourced.

Read our full CSR report online at www.johnlewispartnership.co.uk/csrreports