"Our values and principles remain a powerful driver on our continuous journey to be a more sustainable business.

Our business takes a long-term view, operating in the interests of not just those who work for us now, but those who will follow in the future."

CHARLIE MAYFIELD Chairman, John Lewis Partnership

OUR BUSINESS COMPRISES:

28 John Lewis department stores, one John Lewis at home store, a John Lewis Home outlet and johnlewis.com

231 Waitrose supermarkets and online shopping services available via waitrose.com

Our direct services company Greenbee offers insurance, phone and broadband, and travel

Our 4,000-acre Leckford Estate in Hampshire, including a farm, plant nursery and water gardens

Our manufacturing business, Herbert Parkinson, in Lancashire, which manufactures own-brand furnishings, fabrics and curtains for John Lewis.

READ OUR FULL CSR REPORT AT

www.johnlewispartnership.co.uk/csrreports

ABOUT US

The John Lewis Partnership is the UK’s largest and longest-lasting employee-owned business. Between them, our 70,000 permanent Partners share in the benefits and profits of a business with a turnover of £7.4 billion in 2009.

The Partnership was ahead of its time in recognising that commercial success depended on showing the highest level of good citizenship in its behaviour within the community. Our founder’s ideals, set out in our Constitution, are the inspiration behind our approach to corporate social responsibility (CSR) and shape the principles we apply.

WHAT MAKES US DIFFERENT

The Partnership is commercial and competitive, but our co-ownership business model gives us three significant advantages. It allows us to:

Take a long-term view. We can build lasting, mutually beneficial relationships with suppliers, customers and neighbours because we don’t have to deliver short-term returns for shareholders.

Maximise the value of co-ownership. Partners have worthwhile and fulfilling employment, which generates loyalty, pride, job satisfaction, knowledge and empowerment. We recognise their role as co-owners and advocates of the Partnership, and work hard to harness their shared passion for the way we do things.

Act in the interests of society. We aim to act with integrity and courtesy, behave as a good corporate citizen and contribute to the communities where we operate.

OUR CSR COMMUNICATIONS

We know we don’t have all the answers, but we remain committed to telling all those with an interest in our CSR performance how we are doing against the commitments we have set ourselves and the external standards we aspire to. We aim to be clear about our priorities and aspirations, open and balanced about our position and our beliefs, and honest and transparent about the challenges we face.

This summary report complements our full CSR report, which covers our operations activities from autumn 2009 to summer 2010.