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About the Partnership
The John Lewis Partnership is the UK’s largest and longest-lasting employee-owned business. Between them, our 69,000 permanent Partners share in the benefi ts and profi ts of a business with a turnover of over £6.9 billion in 2008.
Who we are...
John lewis
Our 28 department stores stock in the region of 350,000 separate product lines covering home and giftware, electrical items and fashion, while our new John Lewis at home store in Poole and the John Lewis Home outlet in Swindon offer more select product ranges.
Johnlewis.com
Our online business, with over 80,000 lines, consistently ranked one of the UK’s top online shopping destinations.
waitrose
Our 221 supermarkets are dedicated to offering high-quality fresh food, value and customer service, and combine the convenience of a supermarket with the expertise of a specialist shop. Our shops are complemented by our online shopping services including WaitroseDeliver, Homeshop, WaitroseWineDirect and Waitroseentertaining, all available via
waitrose.com
Greenbee
Our direct services company,
www.greenbee.com, offers a range of services selected by the Partnership, including home, travel, pet, wedding, event and car insurance products, life cover and a phone and broadband package, along with travel offers and the latest theatre, event, music and sports tickets.
leckford Estate
Bought by our founder in 1928, the estate covers 4,000 acres in Hampshire and includes leckford farm, which produces milk, poultry, fruit and mushrooms for sale in Waitrose shops, longstock plant nursery and longstock Park water garden.
Herbert Parkinson
Part of the John Lewis Partnership since 1953, our manufacturing business makes own-brand furnishings, fabrics and curtains for John Lewis at its production site in Lancashire.
Branching out
To ensure we continue to meet the needs of our customers, we need to be flexible about the shops we create and the way we sell our products. For example, Waitrose has established the ‘market town’ format in several locations and, more recently, our fi rst ‘convenience’ shops in nottingham, Bristol and Crouch end, north London, offering corner-shop service in a contemporary setting. John Lewis is also expanding its reach, investing £6 million in developing new smaller-format John Lewis at home stores, the first of which opened in Poole in October 2009. Focusing on homeware, electronics and home technology, the new format will typically be a third of the size of a normal department store and if successful, up to 30 similar shops could open across the UK. Our John Lewis Home outlet in Swindon also offers an ever-changing assortment of mostly imperfect furniture and large electrical appliances at reduced prices.
This adaptable approach also applies to the locations we choose for our shops. Having supplied Waitrose products to Dubai for five years through the Spinney’s supermarket chain, we have now gone one step further, by opening our first Waitrose shops there, through a licensing partnership with Fine Fare Food Market LLC. The fi rst shop, which employs 150 people, is located in the 9 million square foot Dubai Mall, and a second in the Marina Mall. Closer to home, Waitrose also opened two franchised outlets at Welcome Break motorway service areas in May 2009. The two outlets on the M40 and M25 should give 9 million motorists access to our brand. Based on a successful trial, we will open a further nine Welcome Break sites, with the fi rst three opening in november.
We will trial a smaller Waitrose convenience format in 2010 and have identified a long-term potential for 300 additional convenience shops. We have also begun discussions with Boots with a view to trialling the sale of very selective product ranges in each other’s stores, including Boots supporting Waitrose with healthcare and wellbeing ranges, and Waitrose supporting Boots with food products. These developments present a signifi cant and exciting opportunity for us to grow our business by increasing the accessibility of our brand to even more customers, in more places.
“Working with business partners of this quality, with their strong reputations and extensive representation, will mean we make a dynamic entry into convenience and fully exploit the business opportunity. One of the questions I’m asked most often is: ‘When can I have a Waitrose near me?’. I believe that this combination of our own convenience format and strategic relationships is the best way to extend our reach to customers who don’t yet have access to a Waitrose.”
Mark Price, Managing Director, Waitrose
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