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not working too well. It is
worth introducing the concept
P
of discovery - that is,
ERSP
gathering information to
respond to a legal information ECTIVES DA
request. Discovery is a term
that’s front of mind for many
US organisations, for which
litigation is a frequent
concern.
T
Outside of the US the problem
A
doesn’t go away and just as
RETENTION
common is the need to find
and report on information for
internal purposes, e.g. which require a level of deploy the closer to the
requests from Human business input (for example, business they get.
Resources or elsewhere in the on policy setting) are less
business. It is disappointing likely to have been deployed Which is a conundrum.
to note from our research that than simpler, more IT-facing Retention is a business
over 50% of those having capabilities. requirement, not an IT
experience of legal discovery requirement, and it requires a
reported that it was “a bad This has manifested itself level of business involvement
experience”. This number previously in the data to get right. Otherwise, as our
drops to 30% for internal classification requirements research has shown,
actions, which is more required to help Information organisations will continue to
positive but cannot be Lifecycle Management (ILM) make investments in IT
claimed as being healthy. work and in the data without reaping the benefits
architecture required to they can achieve. The
Can technology help? Well support the master data challenge is to balance the
yes, in principle – potential models used in Business need for business
solutions range from general Intelligence (BI) – in engagement on data
archiving ad retrieval, through information management in retention, while still ensuring
to higher-level records general, and data retention in that IT minimises its own
management and discovery particular, things get impact on the operation
tools. In the organisations we harder to define, of the business.
have surveyed the picture we justify and
have seen is of a work in
progress – while general
storage archiving may be
reasonably well
served, the same
cannot be said for
federated search
and discovery.
This picture
reflects what we
have seen
elsewhere in our research –
that more complex solutions
WWW.SNS-UK.CO.UK JUNE 09
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