Do we deliver to your address?
We deliver to the address stated by the customer when the order is completed, unless otherwise
notified in writing by e-mail and the change confirmed by cantifixonline.com. A change in delivery
address after despatch may be possible but could be subject to a change in delivery costs.
Are there any places where delivery might take longer?
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee
delivery within our usual timescales.
What if I'm not in when you deliver?
Deliveries will usually be made on Mondays to Fridays between 9.00 and 17.30 and you will be
notified of a precise date at the time despatch is confirmed. We will endeavour to remain within this
date but can not take responsibility for delays outside our control. Depending on the courier company
used for your delivery, you may be given a more accurate time. We recommend that you provide for
access and unloading capacity throughout the day specified AND you should note that the courier
company will NOT be able to unload and will not attempt a follow-up delivery without incurring
significant extra costs.
How long will it take to receive a refund from returned products?
If you are entitled to a refund (please check our refund policy in the terms and conditions of sale), the
product you wish to return must be in a saleable condition in its original, undamaged packaging, and
we will consider the overall condition of the product being returned when making a refund. We will
refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will
usually reach that account within 28 working days. Timings will, however, depend on the speed with
which your credit/debit card company process the credit.
Can I cancel my order once accepted by cantifixonline.com?
You may still be able to cancel your order but this depends on the stage it has reached in its
processing and you should email us at cancellations@cantifixonline.com. You should refer to the terms
and conditions regarding your rights to a refund.
What do I do if my product develops a defect during the guarantee period?
Accessories and glazing units are covered by a period of guarantee, and Cantifix will be happy to deal
with any defect provided the parts remain within their guarantee . If the trouble relates to accessories
consult the online troubleshooting guide. If you still need a repair, or if the defect relates to the glass,
call our Customer Helpdesk on 020 8203 9203 or e-mail at sales@cantifixonline.com. You will be
asked for details of the defect, the project reference and date of purchase. Your despatch note
provides this information and acts as your guarantee, so please make sure that you keep it through-
out your guarantee period.
In the unlikely event that an issue has not be resolved to your satisfaction, please post details to:
Online Sales Services
Cantifix of London Ltd
Unit 22, Garrick Industrial Centre,
Irving Way, London NW9 6AQ
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