Airport Security Programmes
balancing phone calls, meetings, emergen- For the game to go well both teams need involve personal interaction or emotion. But
cies, and personnel issues is very, very to be on the field at the same time. I know it by starting from the point of respect and a
difficult. All of us have tried it. I have failed. (I is possible to play chess through the mail or commitment to courtesy it makes approach-
also tried to do my mathematics homework over the Internet but I would encourage as ing the process much more positive and
while listening to the Rolling Stones). My much to be done as possible in person and promising.
suggestion is to do the work away from your on the field of play. What needs to be agreed
office. Budget a day or half a day at a time to upon in person is the basic message of the
Rule # 5: It Ain’t Over, Until it’s Over
work on the ASP otherwise interruptions can particular sections. Once the basic meaning
(Thank You Yogi Berra)
simply prevent any real progress. is agreed upon the finished product can be And it’s never really over. As we said earlier,
written individually. A couple of decades ago revising the ASP is pretty much like owning
Rule #4: If there Weren’t Two Teams
a veteran investigator was mentoring me as a boat, and a wooden boat at that. There is
this Wouldn’t be Football
a new investigator. He was the most capable always something that needs to be done, no
With ASP’s there are revisers and approvers. and admirable person I have ever met in matter if you just spent two months hauling
Each has their own job and their own point the field of investigations. He was death on it out and having it refitted. There is always
of view. Both roles are completely necessary. telephonic interviews. He always said “If it’s something to be done.
But both roles are basically starting points. important, do it in person.” Period. End of
What is most important is to start from a message. No need for discussion. The fact is The author is a Project Manager with DMJM
position of respect and an immutable attitude that we have all attended classes that explain H&N in Los Angeles, California. He retired
of courtesy. Respect is important because it that more than 50% of communication is from the TSA in 2005, having served as a
recognises the position of the other. Courtesy non-verbal. And that is in person. Take that Federal Security Director from 2002 to 2005.
is the oil that will allow this engine of change in-person verbal communication and further Previously he was with FAA (1980-2002),
to run smoothly even when differences of strip it down into a written word. People use where he served as the Manager of the Civil
opinion occur. the Internet because it is easy. It doesn’t Aviation Security Division from 1997 to 2002.
0407 asi v12n2
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