10
Digital Inclusion Wales: 2008 Conference Report
WORKSHOPS:
Workshop A – Technical Support Models
& Circuit Riders
Catherine Palmer and In this session… The group was told how Circuit
Sue Blantern of the Delegates were provided with Riders operate from a virtual office
Pembrokeshire Association interactive voting equipment to using “Webex” software and that
of Voluntary Services (PAVS) answer questions on issues their work with groups involves
delivered a workshop on including ICT viruses and system initial ICT health checks, the
Technical Support Models, back-up. repairing of broken ICT equipment/
focusing on the use of CVC packages and action planning for
(County Voluntary Council) Catherine and Sue explained how a sustainable ICT system.
Circuit Riders – a locally based the Circuit Riders idea evolved from
ICT team that gives practical a discussion forum in the USA and During the workshop, PAVS’ new
help with computers, as well how Circuit Riders can act as an online ICT resource ‘VICTOR’ was
as support with creating group intermediary to resolve technical previewed. ‘VICTOR’ is for anyone
websites and videos. issues between local authorities involved in voluntary action in
and community projects; including Wales and is designed to help
The service is provided across negotiation on Service Level them quickly find useful ICT
four counties – Pembrokeshire, Agreement contracts and ICT resources, which will save time
Ceredigion, Carmarthenshire and solutions. and money during their everyday
Merthyr Tydfil – concentrating in activities.
the Communities First wards.
For more information you can go
online at www.pavs.org.uk.
To view the presentation from this session, click here