Special Advertising Section
Easier, Quicker Solutions
Lead to Sustained Growth
By guiding each
carrier who relies on agents to bring in new business,
one way to stand apart from the competition is to be the
of its clients to
easiest carrier to do business with, according to Gordon Gaar,
success through
F
or the
CGI’s Vice President for Global Insurance Sector Strategy.
Web-based
Best’s Review: In terms of technology, have you seen any
changes or trends in the industry as a whole?
systems, CGI
gAAR: The primary business drivers in insurance are to profitably
fosters its own
grow market share and retain existing clients. Carriers also need to
success.
reduce expenses. These pressures are causing companies to undertake
new technology initiatives and conduct business differently. Our new
product, CGI Edge™, is a complete rearchitecting of the INSideOUT
product that has been so successful over the last 15 years. CGI Edge
Gordon Gaar,
is an end-to-end solution for the policy lifecycle, and it is Web-based, Vice President for Global
allowing the agent and carrier to use the same user-interface. Agents
Insurance Sector Strategy
and company representatives can process the full policy lifecycle’s
transactions securely over the Web. The system will support all major
personal and commercial lines of business. CGI Edge will go live with
“
We pride
ourselves on our
our beta client, Midwest Family Mutual Insurance Company, in November.
We also are seeing interest from carriers in environmental responsi-
flexibility, adapting
bility. “Going green” delivers business value by reducing expenses and
our actions to the
helping the environment. Carriers eliminate costs by allowing customers client’s needs and
and agents to retrieve documents online when they are needed, elimi-
giving the clients
nating printing and mailing expenses. Carriers also are moving into
a level of comfort
energy-efficient buildings or initiating work-from-home programs. The
that their business
technologies enabling this include VOIP and workflow and imaging.
Finally, another way to grow the business is to expand into new
is handled with
lines or states. With the burden of older Legacy systems, many carriers
the same care and
cannot respond quickly enough to capture new market opportunities. urgency that they
BR: What are some of the other services that CGI provides?
would give them-
gAAR: CGI can do everything in insurance except take risk. In addi-
selves.
tion to claims management services, we offer policy administration ser- ”
Listen to the
vices, from new business to premium accounting, including customer
full interview
service and call centers. We are a leader in providing fraud prevention,
with Gordon Gaar
including a nationally recognized special investigative unit (SIU). We also
offer services for statistical and regulatory reporting, document manage-
ment and print and mail services, saving our customers the headaches
and dollars in processing costs. CGI is unique in that we use our own
solutions to deliver these services. CGI has a long history in process
management and we’ve put that expertise into our solutions.
BR: Has a company you’ve helped expressed a fear that it will
lose identity by putting so much of its business into your hands?
gAAR: CGI works with clients to make sure that our efforts are in
line with their goals. We develop service levels that reflect the client’s
values and priorities and plans for the future. We pride ourselves on
our flexibility, adapting our actions to the client’s needs and giving
them a level of comfort that their business is handled with the same
care and urgency that they would give themselves. Our solutions give
us the ability to deliver a higher quality of service at a lower cost.
BR
n Access the full interview or share this edition at
www.bestreview.com/tech08.html
Best’s Review Special Section 129
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