Booking Conditions
Please read these booking conditions carefully as by paying the AU$300 NZ$400 deposit (per person, per tour)
you acknowledge that you have read and agreed to the following conditions.
BOOKING CONDITIONS - AUSTRALIA AND NEW ZEALAND 10. PRICES AND SURCHARGES POLICY: The Company is under no these conditions, nor to undertake any liability whatsoever on behalf of
Please read these booking conditions carefully as by paying the AU$300 obligation to give a breakdown of the costs involved in a holiday.The the company, unless such be in writing and signed by a director of the
NZ$400 deposit (per person, per tour) you acknowledge that you have price of your holiday was calculated using exchange rates obtained prior company.
read and agreed to the following conditions. Your contract is with Kumuka to publication. The price of your travel arrangements is subject to 16. GOOD HEALTH: The client hereby confirms that he or she is in
Worldwide based at 40 Earls Court Road, London, England, W8 6EJ. surcharges on the following items for increases in: transportation costs good health. Any client with a pre-existing medical condition or illness
Kumuka Worldwide are hereinafter referred to as ‘the company’ in (i.e. fuel), Government action such as increases in VAT or any other must declare the true nature of such condition at the time of booking
respect of the booking conditions which apply to all of the tours in this Government imposed increase, or currency in relation to adverse rate and make arrangements for the provision of any drugs, or other cause
brochure. variations. Even in this case, we will absorb an amount equivalent to 2% of treatment that may be required during the tour. Such a client would
1. THE CONTRACT ARRANGEMENTS AND DEPOSIT: When you make of the holiday price however this excludes insurance premiums and any be required to provide a medical statement from a GP to confirm that
your booking you must complete a booking form, accepting on behalf of amendment charges. Only amounts in excess of this 2% will be they are fit to travel.
all your party the terms of these booking conditions and pay a non- surcharged. If this means paying more than 10% on the holiday price, 17. UNSUITABILITY OF CLIENT, ETC: If the company considers the
refundable deposit of AU$300/NZ$400 per person, per tour. By paying you will be entitled to cancel your holiday with a full refund of all monies client as unsuitable for a tour it may in its absolute discretion cancel
the AU$300/NZ$400 you acknowledge that you have read and agree to paid except for any premium paid to us for holiday insurance and such client’s booking or decline to carry the client further if that client
the following terms and conditions. All persons named on the booking amendment charges. Should you decide to cancel because of this, you causes inconvenience or annoyance to other passengers.
form shall be referred to collectively as either ‘the client(s)’ or ‘you’. If must exercise your right to do so within 14 days from the issue dated 18. IMMUNISATION: The client must take all immunisations as are
the booking is made through a travel agent, all communications from the printed on the invoice.The financial commitments offered by the required or generally recommended in relation to the countries due to
company will be with the agent who acts as agent for the client in regard company mean that the company is not able to reduce holiday prices be visited. For some countries a valid certificate of vaccination against
to all communications from the company to the client. should the value of the £ strengthen. certain diseases may be recommended or required. Full details are set
2. CONTRACT: No contract shall exist between the company and the 11. LIABILITY: Clients’ bookings are accepted on the understanding that out in this brochure. In addition, the company recommends that
client until the specified deposit has been paid and the client’s booking they appreciate the possible risks inherent in adventure travel and that anyone travelling overseas be immunised against typhoid, polio,
made on the booking form has been confirmed in writing by the they undertake the tours, treks or expeditions featured in the programme tetanus and hepatitis. When travelling to more than one country
company (‘the confirmation invoice’). at their own volition. additional vaccinations may be required. Professional medical advice
3. PAYMENT: The balance of the tour fare and any visa cost (where (a) Where the client does not suffer personal injury, the company accepts should be sought regarding inoculations.
applicable), must be paid no later than 60 days prior to the departure liability should any part of the tour arrangements booked with the 19. TRAVEL INSURANCE: Travel insurance is mandatory for all clients.
date for all tours, otherwise the company may treat the booking as being company not be supplied as described in this brochure and not be of a Before the client commences a tour he or she must arrange his or her
cancelled by the client, and apply cancellation charges as set out in reasonable standard. In such a case, the company will pay reasonable insurance with a reputable insurer, with protection for the full duration
clause 4. All monies paid by the client to a travel agent under or in compensation if the client’s enjoyment of the tour arrangements has of the tour, to cover personal injury, medical expenses, repatriation
contemplation of a contract with the company are held by the travel been adversely affected but will pay no compensation if there has been expenses, loss of luggage and the expenses associated with
agent on behalf of the client until such time as the company issues a no fault on the part of the company or its suppliers and the reason for cancellation or curtailment or a tour. If a client becomes ill, all hospital
confirmation Invoice in acceptance of the booking. Thereafter, the travel the failure in the tour arrangements was either the client’s fault, the expenses, doctor’s fees and repatriation costs are the client’s
agent holds the client’s money as agents of the company until such time actions of someone unconnected with the tour arrangements or could responsibilities and the company shall not be liable for any refund of
as payment is required by the company. not have been foreseen or avoided by the company or its suppliers even the tour cost.
4. CANCELLATION BY YOU: Cancellation of a booking must be made in if all due care has been exercised. Under no circumstances will the 20. COMPLAINTS PROCEDURE: If the client has a problem during the
writing, by the person signing the booking form, and is not effective until company’s liability for each client under this clause exceed the tour cost tour, the client should inform the relevant suppliers, or tour leader
such cancellation is received by the company. If the cancellation is paid by that client. immediately who will endeavour to put things right. If the client’s
received 60 days or more before departure, the appropriate deposit shall (b) Where the client suffers personal injury or death as a result of an complaint cannot be completely resolved locally, the client must write
be forfeited. In the event of cancellation 59 days or less prior to activity forming part of the tour arrangements booked with the company, to Kumuka Worldwide in London within 28 days of the completion of
departure the following charges will apply, with a minimum cancellation the company accepts responsibility unless there has been no fault on the the tour.
fee of the original deposit. company’s part or its suppliers and the cause was either the client’s fault, 21. INFORMATION: Information given in all brochures, leaflets and
60 days or more - loss of deposit the action of someone unconnected with the tour arrangements or one advertising is given in good faith by the company, and is based on the
59-31 days - 50% of tour cost which neither the company nor its suppliers could have anticipated or latest information available at the date of publication. The company
30 days or less - 100% of tour cost. avoided even with the exercise of all due care. reserves the right to change any of the facilities or vehicles described
5. GUARANTEED DEPARTURES: Subject to clause 6, Kumuka Worldwide (c) As the client is solely responsible for making his or her own in the brochure without becoming liable for compensation or refund.
guarantees the departure dates of the land content of some of its tours arrangements to arrive at or depart from the assembly point, the 22. TRAVEL DOCUMENTATION: It is the responsibility of the client to
as indicated in its current European brochure. This guarantee applies to company hereby excludes liability whatsoever and howsoever arising in be in possession of a valid passport, visa permits and vaccination and
the land content of a fully paid booking only. respect therefore. other medical certificates as may be required for the whole of the tour.
6. CANCELLATION BY US: The company reserves the right in any (d) In respect of carriage by air, sea and rail and the provision of The company does not accept responsibility for changes in regulations
circumstances to cancel the tour and all tours operate subject to a accommodation the company’s liability in all cases will be limited in the for visas or any particular requirements for visas. The company cannot
minimum number of participants (except for guaranteed departures). manner provided by the relevant international conventions. be held responsible for the failure of the client to obtain the necessary
However, in no case will the company cancel the tour less than 28 days (e) If additional expenses are incurred through delay, accident or visas. Information about these matters or related items are given in
before the scheduled departure date except for reasons of force majeure disruption of the tour beyond the control of the company by force good faith in this brochure.
(as defined in clause 7) or failure on the client’s part to pay the final majeure, such expenses must be borne solely by the client. 23. SPECIAL REQUESTS: Special diet requirements must be advised in
balance. In circumstances where the company is unable to provide the (f) In respect of whitewater rafting activities, hot air ballooning, bungy writing to the company when the client makes a booking. The
tour booked, the company will return to the client all monies paid (less jumping & other hazardous pursuits, the client will appreciate that by company will attempt to provide special meals, however, these cannot
any insurance premiums and amendment fees paid), or offer an their nature these activities carry inherent risks. The client hereby agrees always be provided.
alternative holiday of comparable standard. If a cancellation occurs to be personally responsible for assuming such risks save to the extent 24. EXCLUSION FROM THE TOUR: The company shall not be
within 28 days of departure, the company will pay compensation to the that this does not conflict with sub clause (b) above. responsible for or be liable to any client who commits an illegal or
client or the travel agent as detailed below: 12. NUMBER OF PASSENGERS CARRIED ON VEHICLES: The company unlawful act in any country visited. He or she may be excluded from
More than 28 days NIL sets its own limits to the number of passengers carried on the vehicles the tour, without any refund of the tour fare.
28-20 days AU/NZ$20 per person but the company is not bound to these numbers under special 25. PHOTOGRAPHY RIGHTS: Clients must be aware that our
19-0 days AU/NZ$40 per person circumstances as determined by the company. authorised tour leaders and representatives may take photographs and
7. ALTERATION TO ITINERARIES, ETC: All itineraries in this brochure are 13. CLIENTS’ RESPONSIBILITIES: (a) Before making a booking, we films of our clients whilst on any of the tours of which the company
suggested only. It is unlikely that the company will have to make any advise you to check advice issued by the Foreign & Commonwealth reserves the right to use such material for any advertising or brochure
changes to the client’s suggested tour, but the arrangements are planned Office on your preferred destination by accessing the website: production without obtaining further consent. The company also
many months in advance. Occasionally changes may be made, which the www.fco.gov.uk/knowbeforeyougo If the Foreign Office advises that reserves the right to use any comments clients make regarding the
company reserves the right to do at any time. Most of these changes are people should not visit a particular country, we will act on this advice. US tours on any questionnaires or complimentary letters, to use in future
minor and the company will endeavour to advise the client of them at the residents should be aware that the US State Department issues a travel promotional literature.
earliest possible date. When a major change becomes necessary, warning when, based on all relevant information, it determines that 26. SEVERABILITY: If any part, term or provision of this contract is
notification of such alterations will be sent to the client’s agent or to the Americans should avoid travel to or within a certain nation. The State held to be illegal or unenforcable it shall not affect the validity or
client’s last known address as soon as the company becomes aware. If a Department maintains a list of nations under a travel warning on its enforceability of the remainder of the contract. Furthermore, if any
major change to an itinerary is necessary prior to commencement of the website at: www.travel.state.gov. American travellers are advised to covenants are held illegal or unenforcable by virtue of its scale, extent
tour, the client will have the choice of either accepting the change of check this before making a booking. (b) It is important that you check or duration, it shall remain valid and enforceable in such reduced
arrangements, taking another available tour from the company, or the details on your Confirmation Invoice when you receive it. In the event scale, extent or duration as any court may decide as being the
cancelling the tour and receiving a full refund. In such cases we will pay of any discrepancy, you should immediately contact the company or your maximum scale, extent or duration permissible.
compensation as detailed in clause 6. However the company reserves the travel agent. 27. JURISDICTION AND LAW: The Contract shall be subject to the
right to alter itineraries after departure, without payment of 14. EXCURSIONS: When you book an excursion locally you contract with laws of England and the exclusive jurisdiction of the English Courts
compensation if it is in the interest of the client to do so. Furthermore, the local company providing that excursion and not the company. The (save where the client elects for arbitration pursuant to clause 20).
compensation is not available if the company is forced to cancel or in company has no legal liability for anything that goes wrong on such an 28. INTERPRETATION: Headings are for convenience only and shall
any way change the tour due to force majeure, namely war, riot, civil excursion and any claim which you might have arising out of the not affect the construction of any provision. Except where the context
strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, excursion will be against the relevant local company and subject to the otherwise indicates, words denoting the singular include the plural
adverse weather conditions or other material or external circumstances local company's terms and conditions. The company will, at its and vice versa; words denoting any one gender include all genders;
beyond the company’s control. discretion, offer advice, guidance and assistance if you or any member of words denoting persons include firms and corporations and vice
8. THE COST OF MAKING CHANGES TO THE HOLIDAY: A client can only your party suffer death, illness or injury arising out of an activity which versa.
make a change to his or her confirmed arrangements if the change is does not form part of your holiday with the company, or an excursion 29. PERSONAL INFORMATION: The client acknowledges that he/she
more than 60 days before departure - an administration fee of arranged locally. Where legal action is contemplated and you want the will provide Kumuka Worldwide from time to time with information
AU/NZ$200 per person, per change, together with any additional costs company's assistance, you must obtain the company's written consent about the client of a personal nature ('personal information'). The
incurred by the company is levied. Changes made 60 days or less before prior to commencement of proceedings. The company's consent will be client consents to Kumuka Worldwide using any personal information
departure are subject to cancellation fees as detailed in section 4 of the given subject to you undertaking to assign any costs, or benefits for the purposes of making and completing airline bookings and travel
booking conditions. received and any relevant insurance policy to the company. We limit the related arrangements on behalf of the client. The client also consents
9. TRANSPORTATION TO THE TOUR ASSEMBLY POINT: The client is cost of the company's assistance to you or any member of your party to to Kumuka passing on personal contact information to the third party
responsible for making his or her own arrangements to arrive at the tour GBP£5,000. affiliate website if the client has made an online booking through the
assembly point. There are no arrangements in existence should the client 15. NO ALTERATION TO THE BOOKING CONDITIONS, ETC: No servant or affiliate link, The third party affiliate site reserves the right to follow
be delayed at the outward or homeward points of departure. representative of the company has any right to alter, vary or waive any of up on this contact information for the purposes of auxiliary products.
26 www.kumuka.com
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