General BusinEss
by using new ideas and new products, angElla lUyk
and producing equipment to fill the
a strong focus on treating her
needs of our customers,” says Schary.
employees with respect has
helped Luyk(standing) sweep
Nathan Kimmel Co. sells the water-
past the competition.
proofing equipment that applies vapor
barriers in commercial buildings. These
barriers retain heat in the building’s
working areas during the winter
months, and they keep the air cool
in the summer — thus, saving energy.
“Green is not a fad, but a way of
life,” she says. “And for green certifica-
tions, buildings need to have these
waterproofing processes. This is
becoming big business.”
Providing excellent customer service
— an age-old business strategy — also
reaps dividends for Schary’s firm. Her
company motto: If we don’t have it,
we will get it for you fast.
Besides concentrating on her
company’s new green initiative and
customer needs, Schary doesn’t let
negative media coverage weigh her
down. Although she agrees construc-
tion in general has been hard-hit by
the recession, she points to a caveat.
“Residential has been hit hardest,
but commercial, especially high-rise
buildings, is still going very strong,”
she says. “Everywhere you go cranes
are hanging above new high-rise
construction.”
To succeed, Schary also believes
strongly in networking. She’s a member
of several professional organizations,
attends conventions throughout the
to luyk, developing TrusT and providing excellent
United States, and has served on the
boards of industry associations. She
customer service mean giving out her home telephone
is also certified with the Women’s
number, just in case. “if there is a problem, it is taken
Business Enterprise National Council
and is a member of the National
care of immediaTely,” she says.
Association of Women Business
Owners and Women Construction
Owners & Executives. Advertising: a dirty word service, and inexpensive approach to
“I feel that being a part of these Angella Luyk knows a little some- finding new business.
organizations gives you an education thing about building a successful team. “First, I treat my employees with
in your industry and gives the custom- Owner of the New York-based Midnight respect, and I value their opinions,”
ers a chance to get to know you and Janitorial, she started the business in she says. “I work with them [on-site]
your business,” she says. “They would 2005 with a commitment to provide on a regular basis. I decided that no
rather buy from a company where they the highest-quality cleaning services matter how big my company became,
know the owner, the business has been to professional offices, buildings, my management team and I would
successful for over 50 years, and the and industrial plants in her area. Just always spend time in the field.”
prices and service are outstanding. two years later, Midnight Janitorial Luyk also works hard to show
“And hire employees who are smarter was a Rochester Business Ethics her employees how much they are
than you,” she adds. “Learn from Award finalist. appreciated; in addition to a paycheck,
them, and they’ll help you build Luyk attributes her success to her employees receive perks, such as turkeys
a team for success.” hiring and training practices, customer at Thanksgiving, Christmas stockings,
56 I July 08 I Growing Wealth I growingwealthmag.com
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