shopDCFC Direct 0871 472 1884 (option 1) www.dcfc.co.uk
ADDITIONAL INFORMATION
for seAson ticket Holders
LOST / STOLEN / DAMAGED SEASON TICkETS MISSING VOUChERS
Season Ticket holders are encouraged to safeguard their Season In the event that a voucher is missing from the book, the holder
Tickets in a secure location. Lost, stolen or damaged Season will be issued with a duplicate ticket in order to gain entry.
Tickets may be replaced by contacting the Ticket Office in writing. However, the Season Ticket book will be withheld for a minimum
All replacement requests must include the following information: of one week in order for the club to audit the turnstiles and
holder’s name, customer number, exact seat location, description ensure that the voucher has not been used to gain entry.
of what happened to the Season Ticket, signature of the Season
Ticket holder and a daytime phone number. Requests must
include additional information based on the circumstances below.
SEAT EXChANGES
Requests to move seats for individual matches are subject
Lost Season Tickets
to availability, upon production of the relevant match voucher and
A £20.00 processing fee will be charged to replace lost
with the purchase of an additional ticket(s). Moves to a higher
Season Tickets.
category seat will also be charged accordingly.
Stolen Season Tickets
A police incident number stating the tickets were stolen
must accompany the written replacement request.
UPGRADES TO SEASON TICkETS
Concession priced Season Tickets may be upgraded to adult
Damaged Season Tickets
status for individual matches, upon production of the relevant
The remaining parts of the Season Tickets must accompany the
match voucher. The price of upgrades is the difference between
replacement request. If the judgement of the Ticket Office is that
the matchday ticket price for the holder of the Season Ticket and
the remaining parts of the tickets can be recognised as a valid
the matchday price for the upgraded category. Entry to
Season Ticket, the £20.00 processing fee per season ticket will be
the stadium is gained by using the upgrade ticket issued.
waived. If the judgement of the Ticket Office is that the remaining
parts of the tickets cannot be recognised as a valid Season Ticket,
the £20.00 replacement fee per Season Ticket will be charged. PERSISTENT STANDING
Standing in seating areas whilst play is in progress is strictly
forbidden. Persistent standing in seated areas will result in
FORGOTTEN bOOkS
expulsion from the stadium.
In the event of a Season Ticket holder arriving at a game without
their Season Ticket book, the holder is entitled to be issued
with a duplicate ticket upon payment of the appropriate match
ticket price. This sum is fully refundable when the appropriate
Season Ticket voucher, together with the duplicate ticket stub,
are returned to the Ticket Office prior to the following first team Full Terms and Conditions are available on the club
home game. website www.shopdcfc.co.uk or from the shopDCFC store.
RELOCATION WEEk
Supporters who have renewed/purchased their Season Ticket(s) for the 2008-09 season will have
the opportunity to exchange seats from Monday 12th May to Sunday 18th May (subject to availability).
To assist our customers with their choice of seat(s), this season we are introducing an appointment-based system.
Therefore, those who renew early will be offered the first available appointments*.
There will be an opportunity to view your new seats during the appointment time.
To book an appointment, once your Season Ticket has been purchased, please contact the
Season Ticket sales team in the shopDCFC store or call us on 0871 472 1884 (option 1).
*Hourly time slots will be allocated on a per group basis. Due to security reasons we can only guarantee seat viewings during this period.
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