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PORTAKABIN ANNOUNCES EXCELLENT
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NEWCUSTOMERSERVICEFIGURES
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Portakabin, the UK’s leading modular launched in the modular building market - people, on
&
building provider, is announcing some states that if a building project is not average, are
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fantastic news for its customers today with delivered on time and on budget, hire less likely to
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the release of impressive new customer customers will be entitled to a week’s free be loyal to d
service figures. hire for every day the building is late and the same
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From January 2004 to April 2007, 96.69 sales customers will get an additional six brand than
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percent of buildings were delivered on time months’ product warranty free of charge. they were
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and on budget compared with a Portakabin Marketing Director, David five years
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construction industry average of only 63 Shaw, says, “Failing to provide high levels ago, having
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David Shaw
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percent on time and 49 percent on budget. of service on time and on budget is not exemplary
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Since the launch of its pioneering only an irritation or an inconvenience to the customer service could be the key to
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Portakabin Customer Charter three years customer, it also has more widespread getting people to stay with you.
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ago, the York-based modular building consequences. Poor customer service can “Providing high-quality customer service
provider has completed over 8,000 building have severe financial implications through has become routine at Portakabin and this
projects. Throughout this period less than overspends, lost revenue or delayed return is reflected in the excellent figures we
0.5% of customers have claimed against on investment. There are also potential have released today.”
the Charter, demonstrating the company’s disruptions to day-to-day business to The Portakabin commitment to service
commitment and success in delivering consider and the impact that having to re- excellence has earned widespread
buildings on time and on budget. plan and re-schedule accommodation can recognition among Customer Service
In addition, since the launch of its have on staff productivity and motivation. experts and groups, including being
innovative Warranty package in January “The customer’s personal reputation can shortlisted twice in the Management Today
2004, Portakabin has sold nearly 2,000 also be at stake, as the project manager & Unisys Service Excellence Awards.
buildings and only 0.17% of customers will have to answer to their superiors Customer service expert, Mark Bradley,
have made a claim against the warranties. regarding why the project has been author of ‘Inconvenience Stores – One Year
In direct contrast to this, the findings of delayed, possibly effecting his credibility in UK Customer Service’, and a former
a new survey have highlighted that 40% of within the business. Unisys Service Excellence Awards judge,
construction industry clients believe that “Our strong commitment to customer says: “The Portakabin Customer Charter
the delivery of projects on time and on service was demonstrated three years ago certainly stands out from the crowd. It not
budget is being compromised by a lack of when we launched our pioneering only sets out very high performance
qualified contractors. Customer Charter and innovative Warranty standards, but it is also one of very few
These figures also highlight a key package. This clearly lays out our that we have seen that has real ‘teeth’; if
difference between the traditional and commitment to delivering the highest they are late with delivery, customers will
modular construction sectors, where time standards of service throughout every be properly compensated.”
and cost overruns have severely affected project we undertake for our customers.” To find out how the Portakabin
the reputation of the traditional building David continues: “In today’s increasingly Customer Charter and Warranty package
sector in recent years, Wembley Stadium competitive business environment, no can benefit your business call
being a prime example. organisation can afford to ignore the 084535555359(Sales), or
The Portakabin Customer Charter – importance of high-quality customer 08453590059 (Hire). Alternatively visit
which was the first of its kind to be service. When you consider that 42% of www.portakabin.co.uk/salescharter
KONSTRUCTAPROVIDESREALSITESOLUTION
When one of the UK’s leading Konstructa Hire buildings are specially received by the team.’
housebuilders, Rialto Homes, needed designed to withstand the conditions of a Rialto Homes hired the extra buildings
robust accommodation that could provide building-site environment. The anti-vandal for its house-building projects across four
complete on-site facilities for its workers, it units are constructed entirely from steel, sites in the South East. The versatile
was approached by site-accommodation providing excellent levels of security, as buildings are used as site offices,
supplier Konstructa Hire Ltd. well as a comfortable workplace for canteens, drying rooms and toilet blocks.
The superior quality and highly durable occupants. Mr Thompson continued, ‘Konstructa
nature of the accommodation prompted Dave Thompson, Chief Buyer at Rialto Hire supplied us with everything we
Rialto Homes to hire one building for a trial Homes, said, ‘We knew buildings and needed to equip the buildings, including all
period. service offerings from Konstructa Hire the fixtures for the offices and canteens. It
were of very high quality and means we only have one supplier to
competitively priced. contact for all our temporary site
‘We were very pleased with accommodation needs, giving us a one-
the standard of the trial stop-shop service. We even had our
accommodation, so much so that buildings customised, with the exterior
we ordered 20 additional painted in our corporate colours.’
buildings. Each was provided in To find out how Konstructa Hire can
excellent condition and with all provide the construction products and
the necessary furniture. The services you need for your project, call
durable, newly manufactured 08453553444 or visit
buildings were ideal for site www.konstructa.co.uk.
conditions and were well
www.onlinebfm.co.uk feature :: portable & modular buildings 15
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