Commitment 3:
Resourcing and professionalism
When undertaking testing projects we will ensure that all staff assigned
have appropriate qualifications and experience.
We will ensure that our staff acquire relevant Professionalism in testing will demonstrate
professional qualifications such as the BCS ISEB objectivity and communication in ways that are
Foundation Certificate. We will encourage clear, precise and jargon-free. Good testers are
them to develop and maintain individual thorough and diligent, have initiative,
competencies by regularly attending training understand IT and business, are goal-aware,
events or conferences. Staff assigned will have have commitment to timescales, and accept
experience suitable to the nature of the work responsibility for their work. Testers must own
being undertaken. all observations and faults they raise and
remain involved until a satisfactory outcome is
reached.
Commitment 4:
Communication of progress and completeness
We will regularly communicate the status of all work undertaken and its
impact on project timescales and cost.
We will provide clear and concise reports on Test results, faults and observations will be
progress in accordance with the reporting communicated clearly and positively and we will
procedures preferred by our customers. We will maintain records to enable us to recreate and
report on matters such as built, failed and passed demonstrate defects raised.
tests, work completed and work planned.
If requirements change whilst a project is underway
All reporting must reflect both what has been then we will seek to clarify the changes, understand
achieved and what remains outstanding, their impact on the existing programme of work,
quantified in terms of cost, effort and timescale. recommend approaches to address the impact,
agree what actions are necessary and implement
We will maintain a clear and transparent record any agreed actions in a timely manner.
of project status at all times and ensure the
visibility of issues that have a significant impact At the end of a testing project we will report
on project success. clearly on any tests that have not been
satisfactorily completed or that have defects
outstanding and also report any consequential
risks of which we are aware.
6 Intellect Software Testing Code of Best Practice
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