 Once your order is ready for fabrication, we will send an e-mail confirming
fabrication has commenced.
 As your product is despatched from our warehouse we will send you a despatch
confirmation email.
 We will notify you by e-mail if we do not accept your order.

Non-acceptance of an order may be a result of one of the following:
 The goods you ordered being withdrawn;
 Our inability to obtain authorisation for your payment;
 The identification of a pricing or product description error;
 Change in input costs leading to an increase in the price of the products quoted;
 The delivery service not available on reasonable commercial terms;
 An inability to meet your desired delivery date.

Contract cancellation of accessories and non made-to-measure goods
You may exercise your right to cancel the contract for the purchase of accessories and non
made-to-measure goods by notifying us by e-mail or letter within 3 months of receipt of the
goods. For your right to a refund please refer to our Refund policy.

Contract cancellation made-to measure goods

Your right to cancel the contract does NOT apply to products which have been made to your
specification, unless they are faulty.

Description of goods

We will take all reasonable care to ensure that all details, descriptions and prices of goods
appearing on the Website are correct at the time the information is entered. Although we aim
to keep the Website up to date, the information including the description of goods appearing
on this Website at a particular time may not always reflect the position exactly at the moment
you place an order.

The price of the goods will ONLY be confirmed once your order is accepted in accordance
with our order acceptance policy.

We reserve the right to substitute goods ordered with comparable alternatives when the
goods originally specified are unavailable on reasonable commercial terms.