BOOKING CONDITIONS
Gold Medal Travel and Gold Medal Holidays are the trading Please note: In all cases a change to the outbound travel date, once reasonable compensation providing it is not due to events outside our
names of Gold Medal Travel Group PLC confirmed, is regarded as a cancellation and rebooking, not an control. Our liability in all these cases is limited to a maximum of three
1. Our Agreement with You
alteration to the booking. Some suppliers, particularly airlines, may
times the value of the services affected. We also accept responsibility
Your contract will be with Gold Medal Travel Group PLC subject to the
consider a name or other change to an existing booking, as a
for death, injury, or illness caused by the negligent acts and/or
following Terms and Conditions. All Sales that incorporate flights
cancellation and rebooking, with up to 100% cancellation charges.
omissions of our employees or agents, together with our suppliers and
include an amount per person as part of the ATOL Protection If the services booked are dependent on a minimum number of sub-contractors, servants and/or agents of the same, whilst acting in
Contribution we pay on your behalf. The air holidays and flights in this people using the service, we will have to recalculate the total cost if
the course of their employment in the provision of your package
brochure are ATOL Protected, since we hold an Air Travel Organiser’s the number of passengers traveling has altered. The cost may therefore
holiday. We will pay compensation equivalent to that which would be
Licence granted by the Civil Aviation Authority (ATOL 2916). In the increase but as this is not a cancellation charge, it may not be covered
awarded in an English Court, but will not offer compensation if the
unlikely event of our insolvency, the CAA will ensure that you are not by your insurance.
injury, illness or death is caused by your own fault or the fault of
stranded abroad and will arrange to refund any money you have paid
No refunds can be given for part or unused services.
to us. For further information, visit the ATOL website at www.atol.org.uk.
someone unconnected with the package, or due to an event that
We are also members of ABTA (V6805) and comply with their
6. Cancellation by Us could not have been expected or avoided even with all due care. In
Code of Conduct and they provide financial protection for services
(a) Package Holidays: We aim to provide the travel arrangements the case of international carriage by air or sea, your journey will be
that do not include flights.
you have booked without any changes. However if you do not pay subject to international conventions such as the Warsaw, Montreal
the balance when due or where there are not enough people booked
2. Booking
and Athens Conventions. When arranging travel for you, we will rely
on the holiday for it to operate we may have to cancel it. We also
When you or your travel agent wish to confirm a booking, you agree
on the limitations contained in those conventions and those terms will
reserve the right to cancel your holiday in any circumstances but will
that you are over 18 years of age and have read and accepted these
form part of your contract with us. Please ask us or your travel agent to
not do so within 8 weeks of departure, except for reasons outside our
terms on behalf of everyone in your party. The terms and conditions
control. If we have to cancel for any other reason we will offer you an
provide you with a copy of the terms that apply to your booking.
vary depending on whether you purchase;
alternative holiday if available, compensation where appropriate or a
(b) Other Travel Arrangements: When acting only as a booking
a) Package Holidays consisting of transport and accommodation
full refund. Note: Compensation will not be payable when the
agent, we have no liability whatsoever for any aspect of the travel
booked at the same time and invoiced as a fully inclusive cost;
cancellation is due to events beyond our control (force majeure), such
arrangements and accept no liability for any loss, personal injury or
b) Other Travel Arrangements which is anything else such as
as war, threat of war, riots or disturbances, terrorist activities, industrial
death however incurred, except where caused by our own proven
accommodation or transport booked together but quoted separately
disputes, fire, nuclear or natural disasters, health risks, problems with negligence.
and subsequently itemised on your invoice; or the purchase of a flight
transport, severe weather conditions or any other similar events.
or accommodation booked on its own; or anything sold where you
11. Complaints Procedure
(b) Other Travel Arrangements: In the unlikely event that a booking
have been advised at the time of purchase that it is not a package.
If you have a problem during the course of your holiday, you must
or part of a booking has to be cancelled, for any other reason than
In the case of “other travel arrangements”, Gold Medal Travel Group
non-payment, then a full refund for that part will be made of all monies
inform the supplier immediately and our local representative whose
Plc acts only as an agent between you and our suppliers with whom
paid, less insurance premiums, Airline Failure Protection and ATOL
details we have provided, in order for them to have the opportunity to
you will be in contract with. Copies of their conditions are available on
Protection Contribution (APC) where applicable. Where the booking
rectify the situation. If your complaint or problem has not been resolved
request. All travel arrangements that include scheduled flights are
includes sports or entertainment tickets and the event is cancelled you
to your satisfaction, please either e-mail or call our UK office 01772
subject to IATA conditions of carriage, which are also available on
may not be able to cancel the remainder of your booking without
525455. If you fail to follow either of these procedures, you may
request.
penalty.
reduce or extinguish any possible claim, as we will have been
3. Deposits & Payment
7. Alteration by Us
deprived of the opportunity to rectify the problem. If you need to
(a) When making a booking you must pay a deposit: This amount
(a) Package Holidays: Although it is unlikely, we may unfortunately
contact us upon your return please write to us and include all
will depend on the type of service being booked and will be advised
have to make changes to your travel arrangements and we must
supporting documentation within 28 days of the completion of your
at the time of booking. Some airlines require tickets to be issued at the
reserve the right to do so. We will inform you or your travel agent
holiday. We will acknowledge all complaints on receipt and deal with
time of booking, in which case the deposit will be at least the full cost
of any major changes at the time of booking, or as soon as possible them in accordance with the ABTA Code of Conduct. If we are
of the ticket, which may not be refundable. When we have received
afterwards if you have already booked. If a major change is unable to settle your dispute we recommend that you refer the matter
your deposit we will issue a confirmation invoice, after which a
necessary, such as an alteration of your outward/return flights by to the arbitration scheme, which although devised by arrangement
contract exists, subject to English law unless otherwise agreed. Please
more than 12 hours, change of resort, or reduction in standard of your
with ABTA, is administered independently by the Association of
check all the documents carefully and notify us of any inaccuracies
accommodation, you will be offered the choice of:
within 72 hours of receipt. If you do not contact us within 72 hours of
Independent Arbitrators. The scheme does not apply for amounts
(i) accepting the change
receipt we cannot accept any liability for errors made by us. We will
greater than £5,000 per person. There is also a limit of £25,000 per
(ii) accepting an alternative
endeavour to assist in all cases but if you make a mistake we will pass
(iii) receiving a full refund of all monies paid.
booking. Neither does it apply to claims that are solely or mainly in
on any costs incurred to rectify the error. We will require payment of the
If the alteration results in a reduction in the total cost of your travel
respect of physical injury or illness. The application for arbitration must
remaining balance as shown on your confirmation invoice not less
arrangements, we will make an appropriate refund. We will offer
be made within nine months of the date of return to the United
than eight weeks before your departure from the UK. If you book
appropriate compensation for the change imposed providing that
Kingdom, but in special circumstances it may still be offered outside
within eight weeks of departure from the UK we will require full
it does not arise from circumstances outside our control.
this period. Full details of the Arbitration Scheme can be obtained from
payment at the time of booking. All monies paid to your travel agent
(b) Other Travel Arrangements: Where we only act as a booking
ABTA, 68-71, Newman Street, London W1P 4AH. Alternatively, you
are held by the agent on our behalf until paid to us. Deposits are
agent, particularly in the case of air tickets, we may not be notified of a may wish to take any dispute to the small claims court. If your
non-refundable and should you fail to pay the money when it is due
major change before you travel. We recommend once you have complaint is with regards to your flight we suggest you contact the
we reserve the right to cancel your booking and retain the deposit
departed the UK that you check directly with your airline or view your Airline Users Council: AUC CAA House, 45/59 Kingsway, London
that has been paid or pass on any increase if applicable. Travel
flight details on www.checkmytrip.com for any schedule changes.
WC2B 6TE
documents will not be released until we have received full payment.
Where we are notified, we will advise you as soon as is reasonably
(b) For Other Travel Arrangements: Where we act as an agent
possible. If you have had a major change that is not acceptable we
12. Conduct
between you and the airline, they may request the payment date is
will offer you an alternative if available, or a full refund for that service,
We reserve the right to refuse to accept you as a customer or to
brought forward, in which case we will notify you of this change. This
subject to supplier conditions, less insurance premiums and Airline
continue dealing with you if your behaviour is disruptive or threatening
usually occurs when an airline withdraws a fare and request that all
Failure Protection where applicable. If your chosen alternative costs
to our staff or suppliers in the UK or abroad. Additionally, airline pilots
tickets in the old fare are issued by a particular date. If you are unable
more, you must pay the difference. have the right to refuse to allow you to board an aircraft and if this
to pay at that time, your booking could be subject to a fare increase or
cancellation, whereby normal cancellation fees will apply. Regrettably
8. Lost tickets or Vouchers
occurs or we consider your behaviour to be unacceptable, your
we cannot accept responsibility for any losses which you may incur in
We aim to despatch your travel documents 21 days prior to
booking will be cancelled with immediate effect and we shall have no
these circumstances.
departure. If you have not received your documents or have mislaid
further liability to you. If you are overseas, you will be responsible for
them you must inform us at least 10 days prior to departure. Failure to your own return home and that of any of your party. If you or any
4. Cancellation by You
do so may result in additional charges as special arrangements will person travelling with you causes damage or injury to any property or
If you need to cancel a confirmed booking you must contact your
have to be made. Tickets and passes for special events may be person or cause a delay or diversion of any aircraft or other form of
travel agent. To cover the cost of administration and cancellation
irreplaceable. transport, you agree to compensate us or the supplier affected for any
charges imposed by suppliers and for the possibility that we will not
be able to resell the travel arrangements we have to make a
9. Changes in Price losses and expenses incurred, including legal expenses.
cancellation charge. If you have purchased our recommended
The following rates of exchange, calculated on 14 Jul 08, were used
13. Ticket Conditions
insurance you may be able to claim for the charges we impose.
in pricing the holidays in this brochure.
Your journey will be subject to the conditions of the independent
Should you cancel your confirmed booking or part of your booking,
United Arab Emirates Dirham 7.10
suppliers concerned, copies of which can be obtained upon request.
then the following cancellation charges will apply:
USA Dollar 1.94
These ticket conditions may therefore limit liability under International
(a) Package Holidays:
Europe Euro 1.30
Conventions such as the Athens, Warsaw and Montreal Conventions.
More than 56 days prior to departure deposit only.
Oman Rial 0.77
When arranging these facilities for you, we will rely on the terms of the
29 – 55 days the higher of 50% of the total cost or loss of deposit.
Bahrain Dinar 0.75
carrier concerned and they will form part of the contract with you.
15 – 28 days the higher of 75% of the total cost or loss of deposit. (a) Package Holidays: The prices shown are correct at the time of
Within the EU the law grants rights to passengers who suffer delay,
14 days or less 100% of total cost. printing. You or your travel agent will be notified of any changes to
Note: These cancellation charges apply to all bookings, except in
denied boarding or cancellation of their flights in certain circumstances.
these prices at the time of booking. We reserve the right to increase
circumstances where a booking includes items or services where our the price after booking if any increase in price occurs in respect of:
Full details of these rights is available at all EU airports and is also
suppliers own cancellation charges exceed those shown above. (i) air fares or other transport costs.
available from your airline if you are affected. The reimbursement of
In these circumstances any additional cancellation charges will be (ii) taxes or duties payable, including new taxes introduced by any
the cost of any flight that forms part of your purchase from us is the
advised at the time of booking. government.
responsibility of your airline and will not entitle you to any further
(b) Accommodation Only: (iii) adverse changes to currency exchange rates.
compensation from us.
More than 56 days prior to departure deposit only. In all cases we will pay any increase that is less than 2% of your
14. Data Protection Act 1998
29 – 55 days the higher of 60% of the total cost or loss of deposit. package holiday cost, not including insurance premiums or
By making a reservation with us you agree to the use and disclosure of
8 – 28 days the higher of 80% of the total cost or loss of deposit. amendment fees but increases in excess of 2% will be payable
the information you provide for the following purposes: to enable us to
7 days or less 100% of total cost. by you. If the cost of your holiday increases by more than 10%
(c) Other Travel Arrangements: (apart from accomodation only)
process your booking (when it may be transferred abroad), if you
you may decide to cancel the holiday and have a full refund,
If you need to cancel you must contact your travel agent. Cancellation except for the insurance premiums or amendment fees paid after
purchase insurance we may process your information (including
charges vary depending on the services booked and will be higher booking. If you want to cancel you must tell us within 14 days of
medical information) about you or your travelling party and pass it to
the later you cancel and will be clearly stated at the time of booking. being advised of the increase. In return we will not change the
insurers; for market research and analysis purposes; to avoid fraud and
In all cases a minimum cancellation fee of £50 will apply regardless cost of your holiday within eight weeks of departure. Where our costs
to enable us to contact you by letter, telephone or e-mail, SMS or any
of the value of the service cancelled. In some cases it may not be fall by more than 2% after the package has been bought we will pass
other technology we feel appropriate, with details of our products or
possible to offer any refunds for certain services such as air tickets onto you any benefit and reduced costs to ourselves as a result of those of our suppliers. If you do not wish to receive these communications
once a booking has been made. Please ensure you are certain of the changes to the items listed above. If we need to amend your invoice please email your full details to optout@goldmedal.co.uk. If you pay
fees applicable to your booking by asking your travel agent or us we will do so not less than 56 days prior to departure. by Credit Card, then we may disclose your payment and booking
before proceeding to book your arrangements. (b) Other Travel Arrangements: You may pay your balance in full at
details (including those of your travelling parties) to other companies
5. Alteration by You
any time up to 56 days before departure, upto that time the price is
who require these details in order to process your payment, and/or if
a) Package Holidays: If you wish to make a change to a confirmed
subject to change. We reserve the right to pass on any increase
the company that issued your card fails tosettle your payment or
booking please contact your travel agent. Up to 56 days prior to
resulting from surcharges imposed by suppliers or exchange rate
requires a subsequent repayment. Calls maybe recorded for training
departure changes will incur a minimum charge of £50 per person
fluctuations. At present airlines, airports and government bodies are
per change. If airlines tickets have been issued, changes may be
regularly increasing their fees. Again, we reserve the right to pass these
and quality purposes. If you have chosen for us to contact you via
treated as a cancellation and will be subject to the charges shown in
charges on in full should they apply to your purchase.
e-mail, we will communicate with you using the email address you
have provided to supply you with your travel documentation. We will
Section 4. Within 56 days of departure any changes will be treated 10. Our Liability
as a cancellation and will be subject to the charges shown in
assume that your email address is correct and that you understand the
(a) Package Holidays: Should you or any member of your party suffer
Section 4. If your alterations are considered a rebooking, the price illness, personal injury or death, through any misadventure out of any
risks associated with using this form of communication. You must inform
payable will be the price current on the day of alteration activity that does not form part of the package holiday purchased
us immediately of any changes to your method of communication.
Name changes: If you are prevented from taking a package holiday from us, we will try to help you if we can. This may include translation
Please note that you may still need to contact us via our call centre or
we will endeavour to arrange a change of name, provided you tell us services, advising you of foreign lawyers if necessary and contact with
in writing as required in our Terms and Conditions.
at least 21 days prior to departure, provide evidence of your inability overseas authorities. All requests for assistance must be made within 15. Law of Contract
to travel and pay the cost of the changes. We will charge £50 per 3 months of returning home and will not under any circumstances
The contract made between you and us shall be governed by the
name change in addition to any charges levied by the service exceed £5000 per booking. You must contact us before taking any
Laws of England and shall be dealt with in the Courts of England and
providers, for example the full cost of a new airline ticket (subject to action, including instructing lawyers and advice will be given at our
Wales (or Northern Ireland or Scotland, if relevant). No other courts
availability). discretion. Where you have legal expenses insurance you must show
b) Other Travel Arrangements: In these circumstances we will charge us that you have made an appropriate claim under it. We are
shall be alllowed to hear these proceedings.
an amendment fee of £50 per person plus any amendment fees responsible for ensuring that your package holiday is of a reasonable
16. Brochure Validity
charged by our suppliers. If the prices charged have changed since standard and as described to you. If any part fails to reach this Gold Medal Holidays – Dubai. Published December 2008.
booking you will be charged any additional amounts. standard and affects the enjoyment of your holiday, we will offer This brochure is valid from 01 Jan 09 – 31 Dec 09.
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116