BOOKING CONDITIONS
Please read these booking conditions carefully as by paying the AU$300 NZ$400 deposit (per person, per tour)
you acknowledge that you have read and agreed to the following conditions.
BOOKING CONDITIONS - AUSTRALIA AND NEW ZEALAND obligation to give a breakdown of the costs involved in a holiday.The director of the company.
Please read these booking conditions carefully as by paying the AU$300 price of your holiday was calculated using exchange rates obtained 16. GOOD HEALTH: The client hereby confirms that he or she is in
NZ$400 deposit (per person, per tour) you acknowledge that you have prior to publication. The price of your travel arrangements is subject good health. Any client with a pre-existing medical condition or
read and agreed to the following conditions. Your contract is with to surcharges on the following items for increases in: transportation illness must declare the true nature of such condition at the time of
Kumuka Worldwide based at 40 Earls Court Road, London, England, W8 costs (i.e. fuel), Government action such as increases in VAT or any booking and make arrangements for the provision of any drugs, or
6EJ. Kumuka Worldwide are hereinafter referred to as ‘the company’ in other Government imposed increase, or currency in relation to adverse other cause of treatment that may be required during the tour. Such
respect of the booking conditions which apply to all of the tours in rate variations. Even in this case, we will absorb an amount equivalent
a client would be required to provide a medical statement from a GP
this brochure. to 2% of the holiday price however this excludes insurance premiums
to confirm that they are fit to travel.
1. THE CONTRACT ARRANGEMENTS AND DEPOSIT: When you make and any amendment charges. Only amounts in excess of this 2% will
17. UNSUITABILITY OF CLIENT, ETC: If the company considers the
your booking you must complete a booking form, accepting on behalf be surcharged. If this means paying more than 10% on the holiday
client as unsuitable for a tour it may in its absolute discretion
of all your party the terms of these booking conditions and pay a non- price, you will be entitled to cancel your holiday with a full refund of
cancel such client’s booking or decline to carry the client further if
refundable deposit of AU$300/NZ$400 per person, per tour. By paying all monies paid except for any premium paid to us for holiday
that client causes inconvenience or annoyance to other passengers.
the AU$300/NZ$400 you acknowledge that you have read and agree to insurance and amendment charges. Should you decide to cancel
18. IMMUNISATION: The client must take all immunisations as are
the following terms and conditions. All persons named on the booking because of this, you must exercise your right to do so within 14 days
required or generally recommended in relation to the countries due
form shall be referred to collectively as either ‘the client(s)’ or ‘you’. If from the issue dated printed on the invoice.The financial commitments
to be visited. For some countries a valid certificate of vaccination
the booking is made through a travel agent, all communications from offered by the company mean that the company is not able to reduce
against certain diseases may be recommended or required. Full
the company will be with the agent who acts as agent for the client in holiday prices should the value of the £ strengthen.
details are set out in this brochure. In addition, the company
regard to all communications from the company to the client. 11. LIABILITY: Clients’ bookings are accepted on the understanding
recommends that anyone travelling overseas be immunised against
2. CONTRACT: No contract shall exist between the company and the that they appreciate the possible risks inherent in adventure travel and
typhoid, polio, tetanus and hepatitis. When travelling to more than
client until the specified deposit has been paid and the client’s booking that they undertake the tours, treks or expeditions featured in the
one country additional vaccinations may be required. Professional
made on the booking form has been confirmed in writing by the programme at their own volition.
medical advice should be sought regarding inoculations.
company (‘the confirmation invoice’). (a) Where the client does not suffer personal injury, the company
19. TRAVEL INSURANCE: Travel insurance is mandatory for all
3. PAYMENT: The balance of the tour fare and any visa cost (where accepts liability should any part of the tour arrangements booked with
applicable), must be paid no later than 60 days prior to the departure the company not be supplied as described in this brochure and not be
clients. Before the client commences a tour he or she must arrange
date for all tours, otherwise the company may treat the booking as of a reasonable standard. In such a case, the company will pay
his or her insurance with a reputable insurer, with protection for the
being cancelled by the client, and apply cancellation charges as set out reasonable compensation if the client’s enjoyment of the tour
full duration of the tour, to cover personal injury, medical expenses,
in clause 4. All monies paid by the client to a travel agent under or in arrangements has been adversely affected but will pay no
repatriation expenses, loss of luggage and the expenses associated
contemplation of a contract with the company are held by the travel compensation if there has been no fault on the part of the company or
with cancellation or curtailment or a tour. If a client becomes ill, all
agent on behalf of the client until such time as the company issues a its suppliers and the reason for the failure in the tour arrangements
hospital expenses, doctor’s fees and repatriation costs are the
confirmation Invoice in acceptance of the booking. Thereafter, the was either the client’s fault, the actions of someone unconnected with
client’s responsibilities and the company shall not be liable for any
travel agent holds the client’s money as agents of the company until the tour arrangements or could not have been foreseen or avoided by
refund of the tour cost.
such time as payment is required by the company. the company or its suppliers even if all due care has been exercised.
20. COMPLAINTS PROCEDURE: If the client has a problem during
4. CANCELLATION BY YOU: Cancellation of a booking must be made Under no circumstances will the company’s liability for each client
the tour, the client should inform the relevant suppliers, or tour
in writing, by the person signing the booking form, and is not effective under this clause exceed the tour cost paid by that client.
leader immediately who will endeavour to put things right. If the
until such cancellation is received by the company. If the cancellation (b) Where the client suffers personal injury or death as a result of an
client’s complaint cannot be completely resolved locally, the client
is received 60 days or more before departure, the appropriate deposit activity forming part of the tour arrangements booked with the
must write to Kumuka Worldwide in London within 28 days of the
shall be forfeited. In the event of cancellation 59 days or less prior to company, the company accepts responsibility unless there has been
completion of the tour.
departure the following charges will apply, with a minimum no fault on the company’s part or its suppliers and the cause was
21. INFORMATION: Information given in all brochures, leaflets and
cancellation fee of the original deposit. either the client’s fault, the action of someone unconnected with the
advertising is given in good faith by the company, and is based on
60 days or more - loss of deposit tour arrangements or one which neither the company nor its suppliers
the latest information available at the date of publication. The
59-31 days - 50% of tour cost could have anticipated or avoided even with the exercise of all due
company reserves the right to change any of the facilities or
30 days or less - 100% of tour cost. care.
vehicles described in the brochure without becoming liable for
5. GUARANTEED DEPARTURES: Subject to clause 6, Kumuka (c) As the client is solely responsible for making his or her own compensation or refund.
Worldwide guarantees the departure dates of the land content of some arrangements to arrive at or depart from the assembly point, the 22. TRAVEL DOCUMENTATION: It is the responsibility of the client
of its tours as indicated in its current European brochure. This company hereby excludes liability whatsoever and howsoever arising to be in possession of a valid passport, visa permits and vaccination
guarantee applies to the land content of a fully paid booking only. in respect therefore. and other medical certificates as may be required for the whole of
6. CANCELLATION BY US: The company reserves the right in any (d) In respect of carriage by air, sea and rail and the provision of the tour. The company does not accept responsibility for changes in
circumstances to cancel the tour and all tours operate subject to a accommodation the company’s liability in all cases will be limited in regulations for visas or any particular requirements for visas. The
minimum number of participants (except for guaranteed departures). the manner provided by the relevant international conventions. company cannot be held responsible for the failure of the client to
However, in no case will the company cancel the tour less than 28 (e) If additional expenses are incurred through delay, accident or obtain the necessary visas. Information about these matters or
days before the scheduled departure date except for reasons of force disruption of the tour beyond the control of the company by force related items are given in good faith in this brochure.
majeure (as defined in clause 7) or failure on the client’s part to pay majeure, such expenses must be borne solely by the client. 23. SPECIAL REQUESTS: Special diet requirements must be advised
the final balance. In circumstances where the company is unable to (f) In respect of whitewater rafting activities, hot air ballooning, bungy in writing to the company when the client makes a booking. The
provide the tour booked, the company will return to the client all jumping & other hazardous pursuits, the client will appreciate that by
company will attempt to provide special meals, however, these
monies paid (less any insurance premiums and amendment fees paid), their nature these activities carry inherent risks. The client hereby
cannot always be provided.
or offer an alternative holiday of comparable standard. If a cancellation agrees to be personally responsible for assuming such risks save to
24. EXCLUSION FROM THE TOUR: The company shall not be
occurs within 28 days of departure, the company will pay the extent that this does not conflict with sub clause (b) above.
responsible for or be liable to any client who commits an illegal or
compensation to the client or the travel agent as detailed below: 12. NUMBER OF PASSENGERS CARRIED ON VEHICLES: The company
unlawful act in any country visited. He or she may be excluded from
More than 28 days NIL sets its own limits to the number of passengers carried on the
the tour, without any refund of the tour fare.
28-20 days AU/NZ$20 per person vehicles but the company is not bound to these numbers under special
25. PHOTOGRAPHY RIGHTS: Clients must be aware that our
19-0 days AU/NZ$40 per person circumstances as determined by the company.
authorised tour leaders and representatives may take photographs
7. ALTERATION TO ITINERARIES, ETC: All itineraries in this brochure 13. CLIENTS’ RESPONSIBILITIES: (a) Before making a booking, we
and films of our clients whilst on any of the tours of which the
are suggested only. It is unlikely that the company will have to make advise you to check advice issued by the Foreign & Commonwealth
company reserves the right to use such material for any advertising
any changes to the client’s suggested tour, but the arrangements are Office on your preferred destination by accessing the website:
or brochure production without obtaining further consent. The
planned many months in advance. Occasionally changes may be
www.fco.gov.uk/knowbeforeyougo If the Foreign Office advises that
company also reserves the right to use any comments clients make
made, which the company reserves the right to do at any time. Most people should not visit a particular country, we will act on this advice.
regarding the tours on any questionnaires or complimentary letters,
of these changes are minor and the company will endeavour to advise US residents should be aware that the US State Department issues a
to use in future promotional literature.
the client of them at the earliest possible date. When a major change travel warning when, based on all relevant information, it determines
26. SEVERABILITY: If any part, term or provision of this contract is
becomes necessary, notification of such alterations will be sent to the that Americans should avoid travel to or within a certain nation. The
held to be illegal or unenforcable it shall not affect the validity or
client’s agent or to the client’s last known address as soon as the State Department maintains a list of nations under a travel warning on
company becomes aware. If a major change to an itinerary is its website at:
www.travel.state.gov. American travellers are advised to
enforceability of the remainder of the contract. Furthermore, if any
necessary prior to commencement of the tour, the client will have the check this before making a booking. (b) It is important that you check
covenants are held illegal or unenforcable by virtue of its scale,
choice of either accepting the change of arrangements, taking another the details on your Confirmation Invoice when you receive it. In the
extent or duration, it shall remain valid and enforceable in such
available tour from the company, or cancelling the tour and receiving a event of any discrepancy, you should immediately contact the
reduced scale, extent or duration as any court may decide as being
full refund. In such cases we will pay compensation as detailed in company or your travel agent.
the maximum scale, extent or duration permissible.
clause 6. However the company reserves the right to alter itineraries 14. EXCURSIONS: When you book an excursion locally you contract
27. JURISDICTION AND LAW: The Contract shall be subject to the
after departure, without payment of compensation if it is in the interest with the local company providing that excursion and not the company.
laws of England and the exclusive jurisdiction of the English Courts
of the client to do so. Furthermore, compensation is not available if The company has no legal liability for anything that goes wrong on
(save where the client elects for arbitration pursuant to clause 20).
the company is forced to cancel or in any way change the tour due to such an excursion and any claim which you might have arising out of
28. INTERPRETATION: Headings are for convenience only and shall
force majeure, namely war, riot, civil strife, industrial dispute, terrorist the excursion will be against the relevant local company and subject to
not affect the construction of any provision. Except where the
activity, natural or nuclear disaster, fire, adverse weather conditions or the local company's terms and conditions. The company will, at its
context otherwise indicates, words denoting the singular include the
other material or external circumstances beyond the company’s discretion, offer advice, guidance and assistance if you or any member
plural and vice versa; words denoting any one gender include all
control. of your party suffer death, illness or injury arising out of an activity
genders; words denoting persons include firms and corporations
8. THE COST OF MAKING CHANGES TO THE HOLIDAY: A client can which does not form part of your holiday with the company, or an
and vice versa.
only make a change to his or her confirmed arrangements if the excursion arranged locally. Where legal action is contemplated and
29. PERSONAL INFORMATION: The client acknowledges that he/she
change is more than 60 days before departure - an administration fee you want the company's assistance, you must obtain the company's
will provide Kumuka Worldwide from time to time with information
of AU/NZ$200 per person, per change, together with any additional written consent prior to commencement of proceedings. The
about the client of a personal nature ('personal information'). The
costs incurred by the company is levied. Changes made 60 days or company's consent will be given subject to you undertaking to assign
client consents to Kumuka Worldwide using any personal
less before departure are subject to cancellation fees as detailed in any costs, or benefits received and any relevant insurance policy to
information for the purposes of making and completing airline
section 4 of the booking conditions. the company. We limit the cost of the company's assistance to you or bookings and travel related arrangements on behalf of the client.
9. TRANSPORTATION TO THE TOUR ASSEMBLY POINT: The client is any member of your party to GBP£5,000. The client also consents to Kumuka passing on personal contact
responsible for making his or her own arrangements to arrive at the 15. NO ALTERATION TO THE BOOKING CONDITIONS, ETC: No servant information to the third party affiliate website if the client has made
tour assembly point. There are no arrangements in existence should or representative of the company has any right to alter, vary or waive an online booking through the affiliate link, The third party affiliate
the client be delayed at the outward or homeward points of departure. any of these conditions, nor to undertake any liability whatsoever on site reserves the right to follow up on this contact information for
10. PRICES AND SURCHARGES POLICY: The Company is under no behalf of the company, unless such be in writing and signed by a the purposes of auxiliary products.
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www.kumuka.com
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