how to order//
How to order Installation
Orders by post: Carleton Furniture Group Ltd, Monkhill, Furniture installation is available on larger projects. Please
Pontefract, West Yorkshire WF8 2NS note that all prices quoted are for tailboard delivery to one
ground floor location. To arrange for an installation survey,
Orders by fax: 01977 600 698
please contact the Customer Services team or your network
Acknowledgement of Orders
of Regional Sales Managers.
All orders will be acknowledged after receipt of written
However, if you know there will be a problem with parking
orders. Please check these carefully and contact Customer
the vehicles for off-loading of furniture, or tight staircases
Services as soon as possible if there are any variances to
and doorways, we need to know this information as soon as
your order. Carleton Furniture Group cannot be held
possible.
responsible for customer errors or omissions.
Ordering Procedures
Storage
Orders must be placed in writing and include the following:
Charges will be levied should contract delay occur beyond a
reasonable time period. This period is 10 (ten) working days
• Product codes with any options, including the
for non-informed allocated delivery dates.
quotation reference number or tender number
• Colour and range detail
Please contact the Customer Services team if you are in any
• Quantity
doubt that a delivery or contract programme may slip past
• Delivery address
the allocated delivery date. Carleton Furniture Group Ltd
• Desired delivery date
reserves the right to invoice for all goods held in storage
beyond the agreed timescale.
We regret that we cannot process orders or allocate them to
a production and delivery schedule until we have received all
Costs may also be levied for re-delivery to a site beyond the
the necessary information detailed above.
normal and agreed timescale.
Please make all orders as clear and detailed as possible.
Samples
This enables us to provide a more efficient delivery service.
All samples cabinets will be invoiced at the time of despatch.
Providing the unit is returned within 30 days in good
Order Changes
condition, a Credit Note will be issued. However, unless by
Contact us immediately should you wish to change your
prior agreement, if a cabinet is not returned within the 30
order. Manufacture may commence immediately after receipt
day period, it will be deemed sold and collection of the
of your instructions. It may not be possible to change
invoice amount will proceed.
specifications or cancel your order if the Sales Office is not
contacted within 72 hours.
Any special requests for non-standard samples, other than
existing standard sample stock will not be deemed free on
Delivery
loan and will be treated as an order.
Lead times vary from product range to product range.
el: 01757 618222
Please contact Customer Services or the regional sales Specification
team. Carleton Furniture Group Ltd cannot be held responsible for
errors and omissions. We reserve the right to make without
eative.co.uk T
Delivery Charges
any notice any changes to materials, specification or design
Delivery of orders over £750.00 to the UK mainland is free.
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of the products which we consider to be reasonable or
Orders under £750.00 will be subject to a £75.00 carriage
desirable and such as changes shall not affect the validity of
charge.
the contract.
Deliveries to Northern Ireland and other UK off-shore islands
will be charged according to the cost of shipment. eative & Associates Ltd. www
oduced by Space Cr
Designed and pr
www.carletonfurniture.com
80%
Monkhill, Pontefract, West Yorkshire WF8 2NS
When you have finished with Made from 80% recycled paper, laminated
this brochure please recycle it. with bio degradable gloss laminate and
printed with vegetable based inks.
t. 01977 700 770 f. 01977 600 698
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