BOOKING CONDITIONS
Please read these booking conditions carefully as by paying the AU$300 NZ$400 deposit (per person, per tour)
you acknowledge that you have read and agreed to the following conditions.
BOOKING CONDITIONS - AUSTRALIA AND NEW ZEALAND price of your holiday was calculated using exchange rates obtained good health.Any client with a pre-existing medical condition or
Please read these booking conditions carefully as by paying the AU$300 prior to publication.The price of your travel arrangements is subject to illness must declare the true nature of such condition at the time of
NZ$400 deposit (per person, per tour) you acknowledge that you have surcharges on the following items for increases in: transportation costs booking and make arrangements for the provision of any drugs, or
read and agreed to the following conditions.Your contract is with (i.e. fuel), Government action such as increases in VAT or any other other cause of treatment that may be required during the tour. Such
Kumuka Worldwide based at 40 Earls Court Road, London, England,W8 Government imposed increase, or currency in relation to adverse rate
a client would be required to provide a medical statement from a
6EJ. Kumuka Worldwide are hereinafter referred to as ‘the company’ in variations. Even in this case, we will absorb an amount equivalent to 2%
GP to confirm that they are fit to travel.
respect of the booking conditions which apply to all of the tours in of the holiday price however this excludes insurance premiums and any
17. UNSUITABILITY OF CLIENT, ETC: If the company considers the
this brochure. amendment charges. Only amounts in excess of this 2% will be
client as unsuitable for a tour it may in its absolute discretion cancel
1.THE CONTRACT ARRANGEMENTS AND DEPOSIT:When you surcharged. If this means paying more than 10% on the holiday price,
such client’s booking or decline to carry the client further if that
make your booking you must complete a booking form, accepting on you will be entitled to cancel your holiday with a full refund of all
client causes inconvenience or annoyance to other passengers.
behalf of all your party the terms of these booking conditions and pay monies paid except for any premium paid to us for holiday insurance
18. IMMUNISATION:The client must take all immunisations as are
a non-refundable deposit of AU$300/NZ$400 per person, per tour. By and amendment charges. Should you decide to cancel because of this,
paying the AU$300/NZ$400 you acknowledge that you have read and you must exercise your right to do so within 14 days from the issue
required or generally recommended in relation to the countries due
agree to the following terms and conditions.All persons named on the dated printed on the invoice.The financial commitments offered by the
to be visited. For some countries a valid certificate of vaccination
booking form shall be referred to collectively as either ‘the client(s)’ or company mean that the company is not able to reduce holiday prices
against certain diseases may be recommended or required. Full
‘you’. If the booking is made through a travel agent, all communications should the value of the £ strengthen.
details are set out in this brochure. In addition, the company
from the company will be with the agent who acts as agent for the 11. LIABILITY: Clients’ bookings are accepted on the understanding
recommends that anyone travelling overseas be immunised against
client in regard to all communications from the company to the client. that they appreciate the possible risks inherent in adventure travel and
typhoid, polio, tetanus and hepatitis.When travelling to more than
2. CONTRACT: No contract shall exist between the company and the that they undertake the tours, treks or expeditions featured in the one country additional vaccinations may be required. Professional
client until the specified deposit has been paid and the client’s booking programme at their own volition. medical advice should be sought regarding inoculations.
made on the booking form has been confirmed in writing by the (a) Where the client does not suffer personal injury, the company 19.TRAVEL INSURANCE:Travel insurance is mandatory for all
company (‘the confirmation invoice’). accepts liability should any part of the tour arrangements booked with clients. Before the client commences a tour he or she must arrange
3. PAYMENT:The balance of the tour fare and any visa cost (where the company not be supplied as described in this brochure and not be his or her insurance with a reputable insurer, with protection for the
applicable), must be paid no later than 60 days prior to the departure of a reasonable standard. In such a case, the company will pay
full duration of the tour, to cover personal injury, medical expenses,
date for all tours, otherwise the company may treat the booking as reasonable compensation if the client’s enjoyment of the tour
repatriation expenses, loss of luggage and the expenses associated
being cancelled by the client, and apply cancellation charges as set out arrangements has been adversely affected but will pay no
with cancellation or curtailment or a tour. If a client becomes ill, all
in clause 4.All monies paid by the client to a travel agent under or in compensation if there has been no fault on the part of the company or
hospital expenses, doctor’s fees and repatriation costs are the
contemplation of a contract with the company are held by the travel its suppliers and the reason for the failure in the tour arrangements
client’s responsibilities and the company shall not be liable for any
agent on behalf of the client until such time as the company issues a was either the client’s fault, the actions of someone unconnected with
refund of the tour cost.
confirmation Invoice in acceptance of the booking.Thereafter, the the tour arrangements or could not have been foreseen or avoided by
20. COMPLAINTS PROCEDURE: If the client has a problem during
travel agent holds the client’s money as agents of the company until the company or its suppliers even if all due care has been exercised.
such time as payment is required by the company. Under no circumstances will the company’s liability for each client
the tour, the client should inform the relevant suppliers, or tour
4. CANCELLATION BY YOU: Cancellation of a booking must be made under this clause exceed the tour cost paid by that client.
leader immediately who will endeavour to put things right. If the
in writing, by the person signing the booking form, and is not effective (b) Where the client suffers personal injury or death as a result of an
client’s complaint cannot be completely resolved locally, the client
until such cancellation is received by the company. If the cancellation is activity forming part of the tour arrangements booked with the
must write to Kumuka Worldwide in London within 28 days of the
received 60 days or more before departure, the appropriate deposit company, the company accepts responsibility unless there has been no
completion of the tour.
shall be forfeited. In the event of cancellation 59 days or less prior to fault on the company’s part or its suppliers and the cause was either
21. INFORMATION: Information given in all brochures, leaflets and
departure the following charges will apply, with a minimum cancellation the client’s fault, the action of someone unconnected with the tour advertising is given in good faith by the company, and is based on the
fee of the original deposit. arrangements or one which neither the company nor its suppliers latest information available at the date of publication.The company
60 days or more - loss of deposit could have anticipated or avoided even with the exercise of all due reserves the right to change any of the facilities or vehicles
59-31 days - 50% of tour cost care. described in the brochure without becoming liable for compensation
30 days or less - 100% of tour cost. (c) As the client is solely responsible for making his or her own
or refund.
5. GUARANTEED DEPARTURES: Subject to clause 6, Kumuka arrangements to arrive at or depart from the assembly point, the
22.TRAVEL DOCUMENTATION: It is the responsibility of the client
Worldwide guarantees the departure dates of the land content of company hereby excludes liability whatsoever and howsoever arising in
to be in possession of a valid passport, visa permits and vaccination
some of its tours as indicated in its current European brochure.This respect therefore.
and other medical certificates as may be required for the whole of
guarantee applies to the land content of a fully paid booking only. (d) In respect of carriage by air, sea and rail and the provision of
the tour.The company does not accept responsibility for changes in
6. CANCELLATION BY US:The company reserves the right in any accommodation the company’s liability in all cases will be limited in the
regulations for visas or any particular requirements for visas.The
circumstances to cancel the tour and all tours operate subject to a manner provided by the relevant international conventions.
company cannot be held responsible for the failure of the client to
minimum number of participants (except for guaranteed departures). (e) If additional expenses are incurred through delay, accident or
However, in no case will the company cancel the tour less than 28 days disruption of the tour beyond the control of the company by force
obtain the necessary visas. Information about these matters or
before the scheduled departure date except for reasons of force majeure, such expenses must be borne solely by the client.
related items are given in good faith in this brochure.
majeure (as defined in clause 7) or failure on the client’s part to pay (f) In respect of whitewater rafting activities, hot air ballooning, bungy
23. SPECIAL REQUESTS: Special diet requirements must be advised
the final balance. In circumstances where the company is unable to jumping & other hazardous pursuits, the client will appreciate that by
in writing to the company when the client makes a booking.The
provide the tour booked, the company will return to the client all their nature these activities carry inherent risks.The client hereby
company will attempt to provide special meals, however, these
monies paid (less any insurance premiums and amendment fees paid), agrees to be personally responsible for assuming such risks save to the
cannot always be provided.
or offer an alternative holiday of comparable standard. If a cancellation extent that this does not conflict with sub clause (b) above.
24. EXCLUSION FROM THE TOUR:The company shall not be
occurs within 28 days of departure, the company will pay 12. NUMBER OF PASSENGERS CARRIED ON VEHICLES:The responsible for or be liable to any client who commits an illegal or
compensation to the client or the travel agent as detailed below: company sets its own limits to the number of passengers carried on unlawful act in any country visited. He or she may be excluded from
More than 28 days NIL the vehicles but the company is not bound to these numbers under the tour, without any refund of the tour fare.
28-20 days AU/NZ$20 per person special circumstances as determined by the company. 25. PHOTOGRAPHY RIGHTS: Clients must be aware that our
19-0 days AU/NZ$40 per person 13. CLIENTS’ RESPONSIBILITIES: (a) Before making a booking, we
authorised tour leaders and representatives may take photographs
7.ALTERATION TO ITINERARIES, ETC:All itineraries in this brochure advise you to check advice issued by the Foreign & Commonwealth
and films of our clients whilst on any of the tours of which the
are suggested only. It is unlikely that the company will have to make Office on your preferred destination by accessing the website:
company reserves the right to use such material for any advertising
any changes to the client’s suggested tour, but the arrangements are
www.fco.gov.uk/knowbeforeyougo If the Foreign Office advises that
or brochure production without obtaining further consent.The
planned many months in advance. Occasionally changes may be made, people should not visit a particular country, we will act on this advice.
company also reserves the right to use any comments clients make
which the company reserves the right to do at any time. Most of these US residents should be aware that the US State Department issues a
regarding the tours on any questionnaires or complimentary letters,
changes are minor and the company will endeavour to advise the client travel warning when, based on all relevant information, it determines
to use in future promotional literature.
of them at the earliest possible date.When a major change becomes that Americans should avoid travel to or within a certain nation.The
necessary, notification of such alterations will be sent to the client’s State Department maintains a list of nations under a travel warning on
26. SEVERABILITY: If any part, term or provision of this contract is
agent or to the client’s last known address as soon as the company its website at:
www.travel.state.gov.American travellers are advised to
held to be illegal or unenforcable it shall not affect the validity or
becomes aware. If a major change to an itinerary is necessary prior to check this before making a booking. (b) It is important that you check
enforceability of the remainder of the contract. Furthermore, if any
commencement of the tour, the client will have the choice of either the details on your Confirmation Invoice when you receive it. In the
covenants are held illegal or unenforcable by virtue of its scale,
accepting the change of arrangements, taking another available tour event of any discrepancy, you should immediately contact the company
extent or duration, it shall remain valid and enforceable in such
from the company, or cancelling the tour and receiving a full refund. In or your travel agent.
reduced scale, extent or duration as any court may decide as being
such cases we will pay compensation as detailed in clause 6. However 14. EXCURSIONS:When you book an excursion locally you contract
the maximum scale, extent or duration permissible.
the company reserves the right to alter itineraries after departure, with the local company providing that excursion and not the company. 27. JURISDICTION AND LAW:The Contract shall be subject to the
without payment of compensation if it is in the interest of the client to The company has no legal liability for anything that goes wrong on laws of England and the exclusive jurisdiction of the English Courts
do so. Furthermore, compensation is not available if the company is such an excursion and any claim which you might have arising out of (save where the client elects for arbitration pursuant to clause 20).
forced to cancel or in any way change the tour due to force majeure, the excursion will be against the relevant local company and subject to 28. INTERPRETATION: Headings are for convenience only and shall
namely war, riot, civil strife, industrial dispute, terrorist activity, natural the local company's terms and conditions.The company will, at its
not affect the construction of any provision. Except where the
or nuclear disaster, fire, adverse weather conditions or other material discretion, offer advice, guidance and assistance if you or any member
context otherwise indicates, words denoting the singular include the
or external circumstances beyond the company’s control. of your party suffer death, illness or injury arising out of an activity
plural and vice versa; words denoting any one gender include all
8.THE COST OF MAKING CHANGES TO THE HOLIDAY:A client which does not form part of your holiday with the company, or an
genders; words denoting persons include firms and corporations
can only make a change to his or her confirmed arrangements if the excursion arranged locally.Where legal action is contemplated and you
and vice versa.
change is more than 60 days before departure - an administration fee want the company's assistance, you must obtain the company's written
29. PERSONAL INFORMATION:The client acknowledges that
of AU/NZ$200 per person, per change, together with any additional consent prior to commencement of proceedings.The company's
he/she will provide Kumuka Worldwide from time to time with
costs incurred by the company is levied. Changes made 60 days or less consent will be given subject to you undertaking to assign any costs, or
before departure are subject to cancellation fees as detailed in section benefits received and any relevant insurance policy to the company.We
information about the client of a personal nature ('personal
4 of the booking conditions. limit the cost of the company's assistance to you or any member of
information').The client consents to Kumuka Worldwide using any
9.TRANSPORTATION TO THE TOUR ASSEMBLY POINT:The client is your party to GBP£5,000.
personal information for the purposes of making and completing
responsible for making his or her own arrangements to arrive at the 15. NO ALTERATION TO THE BOOKING CONDITIONS, ETC: No
airline bookings and travel related arrangements on behalf of the
tour assembly point.There are no arrangements in existence should servant or representative of the company has any right to alter, vary or
client.The client also consents to Kumuka passing on personal
the client be delayed at the outward or homeward points of waive any of these conditions, nor to undertake any liability
contact information to the third party affiliate website if the client
departure. whatsoever on behalf of the company, unless such be in writing and has made an online booking through the affiliate link,The third party
10. PRICES AND SURCHARGES POLICY:The Company is under no signed by a director of the company. affiliate site reserves the right to follow up on this contact
obligation to give a breakdown of the costs involved in a holiday.The 16. GOOD HEALTH:The client hereby confirms that he or she is in information for the purposes of auxiliary products.
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