Comprehensive List of Courses 2008
Version 1



Management Development
• Supervisory & Management Skills • Internet Marketing
• Finance for the non Finance Manager • Recruitment, Interview & Selection
Process • Practical Work Shop on HR Compliance
with follow on site visit • Group Coaching (Facilitated In-House
Team Building) • Marketing & PR
• Performance Appraisal
• Presentation Skills

Communications Course Level
Sales Skills Intermediate –remodelled for 2007
Customer Care Intermediate – remodelled for 2007
Time Management All levels
Dealing with customer complaints All levels
How to Up Sell Half Day – All Levels
Cultural Awareness Training New !


Travel Agency Specific Course Level
BSP – The latest Updates All accounts staff
Essential of Travel law Intermediate
Managing Legal Aspects of your business Owner/Manager
Travel insurance / Passport / Visas Intermediate
Health & Safety – All Staff
Selection of First Aid, Handling Cash

Products & Destinations Course Level
Weddings & Honeymoons short and long haul Front Line Full Day
Skiing (developed by Gillian Binchy) Beginner & Advanced&dynamic
Short Breaks in Europe Refreshers
Activity Holidays Refreshers
Cruising – Including MSC (New course) All Levels
Hidden Spain / Dynamic Package All Levels
North America / Canada Intermediate & Advanced
South America – Head to Toe Advanced
Caribbean Intermediate
South East Asia / China Intermediate & Advanced
Asia (India/Nepal/Japan/Indonesia) Intermediate & Advanced
The Middle East Intermediate & Advanced
Africa & The Indian Ocean Intermediate & Advanced
Australasia Intermediate & Advanced
How to really sell Lapland All Levels

Technology Course Level
MS packages Excel / powerpoint/word all levels
Internet Marketing General overview
Writing for the web Internet personnel / all
Search engine optimisation Advanced
Ezine / email – make it personal All
Analytics & Ad Words IT Personnel / Marketing

Junior Travel Certificate – 11 Modules
Intense Induction training programme covering all essentials for new staff with little experience
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