CUSTOMER EXPERIENCE
ENERGY is an essential commodity. We flowing. It is about timely and accurate
depend on it to run our homes, businesses, billing, seamless account management,
hospitals and schools. product innovation, and offering choice
Once again this year the predominant and value. It means responding to
issue for customers has been energy enquiries and complaints – promptly,
prices. Wholesale energy prices look set to courteously and efficiently.
remain volatile during 2008, but We have 5.23 million retail customers and
ScottishPower will work hard to minimise provide network connections for 3.5 million
the impact on consumers. We will strive to customers in our home territories of south
ensure customers are on the best package and central Scotland, Merseyside, Cheshire
for their needs and promote our free energy and north Wales.
efficiency services as widely as possible. Our long term aim is to be the number one
Customer experience remains key and energy company for customer satisfaction.
good customer service involves so much For more information click here:
more than keeping the lights on, or the gas http://www.scottishpower.com/Overview3.htm