Contents

Tap water in the United Kingdom is amongst the safest and highest quality in the world.

The water industry has produced this guide to help you enjoy the quality of tap water.
It answers all the questions about how to look after water in your home


IN THE KITCHEN
Tap hygiene................................................................................1
Taste and odours.....................................................................1
Chlorine...................................................................................1
Taste and odour problems associated with washing machines
and dishwashers......................................................................2
Unusual tasting hot drinks?........................................................3
Discoloured water.......................................................................3
Cloudy (or milky) water.............................................................3
Brown water............................................................................3
Warm water................................................................................4
Warm water from your cold tap.................................................4
Water filters...............................................................................4
Water softeners..........................................................................5
How can I find out how hard my water is?.....................................6
Turning off your water supply......................................................6

IN THE ROOF SPACE
Water storage.............................................................................6
Is your tank in good condition?..................................................7
Is the tank covered?.................................................................7

IN THE BATHROOM
Staining......................................................................................8
Pink/red stains........................................................................8
Mould.....................................................................................8

OUTSIDE YOUR HOME
Outside taps and hosepipes.........................................................9
Chemical spills............................................................................9

OTHER USEFUL INFORMATION
Lead pipes ................................................................................10
What can I do to reduce lead levels?..........................................11
Responsibility for pipework..........................................................11
Returning to a vacant property.....................................................12
Preparing for the winter...............................................................12
Blue water..................................................................................12
Domestic plumbing tips...............................................................13
Approved Plumbers ...................................................................13
Useful links to further information.................................................14