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The home of
Please quote the order reference
equestrian shopping
code on the back page of this catalogue
when ordering by phone!
orderline 0870 420 3000
One of our Call Centre operators will be pleased to take your order or enquiry and
provide you with any advice or assistance that you may require.
START
DATE Web Sale starts 8.00am, Thursday 22nd May
TELEPHONE SALE STARTS For speed and efficiency when placing your order we suggest you
Thurs 22
nd
May 8.00am-5.00pm have the following to hand:
● Order Reference Code (see the back page of this catalogue).
Fri 23
rd
May 8.30am-5.00pm
● The catalogue code of each item you require.
Sat 24
th
May 9.00am-3.00pm ● The product description of each item, including size and colour.
Sun 25
th
May 10.00am-2.00pm
● Your credit card. We accept the Robinsons Credit Card,
Mastercard, American Express, Visa, Electron, Switch, Switch
Mon 26
th
May CLOSED Maestro or Solo
Tues 27
th
May 8.30am-5.00pm
Since June 2005, Switch cards were replaced by Maestro cards.
We are pleased to accept current cards featuring either name.
Wed 28
th
May 8.30am-5.00pm
Thurs 29
th
May 8.30am-5.00pm
®
Fri 30
th
May 8.30am-5.00pm
Sat 31
st
May 9.00am-3.00pm
Sun 1
st
June 10.00am-2.00pm
OFFERS VALID UNTIL 1ST JUNE 2008, OR WHILE STOCKS LAST!
Due to limited stock on certain items, we are only able to accept telephone and web orders from this catalogue
Standard delivery - our rapid service £4.95
We pride ourselves on ensuring that you receive your goods when you need them and aim to despatch your order within 24 hours
of receiving your order. Applicable to all delivery addresses in the UK mainland.
Express delivery
Our Express Delivery service will be suspended from 8am, Thursday 22
nd
May until we are able to offer a ‘next day’ delivery service
again - which we expect to be for orders placed during the week commencing Monday 2
nd
June. Please call or check our website
for further advice.
Always read the small print
DELIVERY AND HANDLING: We will be pleased to arrange delivery on your behalf via Home Delivery Network if requested, in which case please
include the postage and handling charge on your order. We will then advance payments to Home Delivery Network on your behalf. Orders
collected incur no handling charges. If you require delivery by courier then a nominal charge is made to cover packing and handling.
PRICE CHANGES: Whilst every effort will be made to maintain the prices indicated in this catalogue, it may not always be possible,
therefore we reserve the right to discontinue any items from this list and change prices when necessary.
VALUE ADDED TAX: Prices shown include VAT of 17.5% where applicable. Robinsons reserve the right to alter prices shown in this
catalogue in the event of a change in the level of VAT.
QUALITY CONTROL: Calls may be recorded for training purposes.
Customer
We are committed to ensuring each and every order we
receive is processed and despatched with the utmost care
Service Team
and efficiency. From the moment you decide to make your
order to the moment your parcel arrives, you can be assured
that over fifteen years’ experience of equestrian mail order has made us the best in the
business. Once you’ve used our service, we hope you’ll agree with this claim.
Many of our Call Centre operators are keen riders, so there is always someone available to talk to if you have a query about
size or suitability. Should you have any questions or if you have a suggestion to make about our products or our service, you
can contact our Customer Service Department at any time by simply dialling our dedicated number:
0870 420 3100 Alternatively you can email customer.service@robinsons-uk.com. All your comments
will be greatly appreciated. Nobody else can match this pledge and nobody else is equipped to offer you this level of service.
The reproduction of any part of this catalogue is strictly prohibited. All aspects of the design, text and photography remain the property of Robinsons Country Leisure Ltd. Reproduction
of any part of the catalogue cannot be used without prior written consent. We reserve the right to alter specifications as well as prices of goods, postage and handling as and when
necessary without prior notice.
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