BOOKING CONDITIONS
Please read these booking conditions carefully as by paying the AU$300 NZ$400 deposit (per person, per tour) you acknowledge
that you have read and agreed to the following conditions.
Your contract is with Kumuka Worldwide based at 40 Earls Court beyond the company’s control. confirm that they are fit to travel.
Road, London, England, W8 6EJ . Kumuka Worldwide are hereinafter 8.THE COST OF MAKING CHANGES TO THE HOLIDAY: A client can 15. UNSUITABILITY OF CLIENT, ETC: If the company considers the
referred to as ‘the company’ in respect of the booking conditions only make a change to his or her confirmed arrangements if the client as unsuitable for a tour it may in its absolute discretion cancel
which apply to all of the tours in this brochure. change is more than 60 days before departure - an administration fee such client’s booking or decline to carry the client further if that client
1. THE CONTRACT ARRANGEMENTS AND DEPOSIT: When you make of AU/NZ$200 per person, per change, together with any additional causes inconvenience or annoyance to other passengers.
your booking you must complete a booking form, accepting on behalf costs incurred by the company is levied. Changes made 60 days or 16. IMMUNISATION: The client must take all immunisations as are
of all your party the terms of these booking conditions and pay a less before departure are subject to cancellation fees as detailed in required or generally recommended in relation to the countries due to
non-refundable deposit of AU$300/NZ$400 per person, per tour. By section 4 of the booking conditions. be visited. For some countries a valid certificate of vaccination
paying the AU$300/NZ$400 you acknowledge that you have read and 9. TRANSPORTATION TO THE TOUR ASSEMBLY POINT: The client is against certain diseases may be recommended or required. Full
agree to the following terms and conditions. All persons named on responsible for making his or her own arrangements to arrive at the details are set out in this brochure. In addition, the company
the booking form shall be referred to collectively as either ‘the tour assembly point. There are no arrangements in existence should recommends that anyone travelling overseas be immunised against
client(s)’ or ‘you’. If the booking is made through a travel agent, all the client be delayed at the outward or homeward points of departure. typhoid, polio, tetanus and hepatitis. When travelling to more than
communications from the company will be with the agent who acts as 10. PRICES AND SURCHARGES POLICY: After we have confirmed one country additional vaccinations may be required. Professional
agent for the client in regard to all communications from the your booking by issuing our confirmation invoice for the 'ground' medical advice should be sought regarding inoculations.
company to the client. element of the package, i.e. the prices of the arrangements in this 17. TRAVEL INSURANCE: Travel insurance is mandatory for all
2. CONTRACT: No contract shall exist between the company and the brochure, will be fully guaranteed and will not be subject to any clients. Before the client commences a tour he or she must arrange
client until the specified deposit has been paid and the client’s surcharges. We will only alter the price if we need to do so to reflect his or her insurance with a reputable insurer, with protection for the
booking made on the booking form has been confirmed in writing by changes in factors relating to air travel or to arrangements not full duration of the tour, to cover personal injury, medical expenses,
the company (‘the confirmation invoice’). featured in this brochure; these include governmental action, repatriation expenses, loss of luggage and the expenses associated
3. PAYMENT: The balance of the tour fare, tour fund and any visa cost increases in transportation costs (including scheduled air fares and with cancellation or curtailment of a tour. If a client becomes ill, all
(where applicable), must be paid no later than 60 days prior to the the cost of fuel) changes in any dues, taxes or fees chargeable for hospital expenses, doctor’s fees and repatriation costs are the client’s
departure date for all tours, otherwise the company may treat the services (including landing taxes or embarkation/disembarkation fees responsibilities and the company shall not be liable for any refund of
booking as being cancelled by the client, and apply cancellation at airports). the tour cost.
charges as set out in clause 4. All monies paid by the client to a 11. LIABILITY: Clients’ bookings are accepted on the understanding 18. COMPLAINTS PROCEDURE: If the client has a problem during the
travel agent under or in contemplation of a contract with the company that they appreciate the possible risks inherent in adventure travel tour, the client should inform the relevant suppliers, or tour leader
are held by the travel agent on behalf of the client until such time as and that they undertake the tours, treks or expeditions featured in the immediately who will endeavour to put things right. If the client’s
the company issues a confirmation Invoice in acceptance of the programme at their own volition. complaint cannot be completely resolved locally, the client must write
booking. Thereafter, the travel agent holds the client’s money as (a) Where the client does not suffer personal injury, the company to Kumuka Worldwide’s London office within 28 days of the
agents of the company until such time as payment is required by the accepts liability should any part of the tour arrangements booked with completion of the tour.
company. the company not be supplied as described in this brochure and not be 19.INFORMATION: Information given in all brochures, leaflets and
4. CANCELLATION BY YOU: Cancellation of a booking must be made of a reasonable standard. In such a case, the company will pay advertising is given in good faith by the company, and is based on
in writing, by the person signing the booking form, and is not reasonable compensation if the client’s enjoyment of the tour the latest information available at the date of publication. The
effective until such cancellation is received by the company. If the arrangements has been adversely affected but will pay no company reserves the right to change any of the facilities or vehicles
cancellation is received 60 days or more before departure, the compensation if there has been no fault on the part of the company described in the brochure without becoming liable for compensation
appropriate deposit shall be forfeited. In the event of cancellation 59 or its suppliers and the reason for the failure in the tour or refund.
days or less prior to departure the following charges will apply, with a arrangements was either the client’s fault, the actions of someone 20. TRAVEL DOCUMENTATION: It is the responsibility of the client to
minimum cancellation fee of the original deposit. unconnected with the tour arrangements or could not have been be in possession of a valid passport, visa permits and vaccination
60 days or more - loss of deposit foreseen or avoided by the company or its suppliers even if all due and other medical certificates as may be required for the whole of the
59-31 days - 50% of tour cost care has been exercised. Under no circumstances will the company’s tour. The company does not accept responsibility for changes in
30 days or less - 100% of tour cost. liability for each client under this clause exceed the tour cost paid by regulations for visas or any particular requirements for visas. The
5. GUARANTEED DEPARTURES: Subject to clause 6, Kumuka that client. company cannot be held responsible for the failure of the client to
Worldwide guarantees the departure dates of the land content of (b) Where the client suffers personal injury or death as a result of an obtain the necessary visas. Information about these matters or
some of its tours as indicated in its current European brochure. This activity forming part of the tour arrangements booked with the related items are given in good faith in this brochure.
guarantee applies to the land content of a fully paid booking only. company, the company accepts responsibility unless there has been 21. SPECIAL REQUESTS: Special diet requirements must be advised
6. CANCELLATION BY US: The company reserves the right in any no fault on the company’s part or its suppliers and the cause was in writing to the company when the client makes a booking. The
circumstances to cancel the tour and all tours operate subject to a either the client’s fault, the action of someone unconnected with the company will attempt to provide special meals, however, these cannot
minimum number of participants (except for guaranteed departures). tour arrangements or one which neither the company nor its always be provided.
However, in no case will the company cancel the tour less than 28 suppliers could have anticipated or avoided even with the exercise of 22. EXCLUSION FROM THE TOUR: The company shall not be
days before the scheduled departure date except for reasons of force all due care. responsible for or be liable to any client who commits an illegal or
majeure (as defined in clause 7) or failure on the client’s part to pay (c) As the client is solely responsible for making his or her own unlawful act in any country visited. He or she may be excluded from
the final balance. In circumstances where the company is unable to arrangements to arrive at or depart from the assembly point, the the tour, without any refund of the tour fare.
provide the tour booked, the company will return to the client all company hereby excludes liability whatsoever and howsoever arising 23. PHOTOGRAPHY RIGHTS: Clients must be aware that our
monies paid (less any insurance premiums and amendment fees in respect therefore. authorised tour leaders and representatives may take photographs and
paid), or offer an alternative holiday of comparable standard. If a (d) In respect of carriage by air, sea and rail and the provision of films of our clients whilst on any of the tours of which the company
cancellation occurs within 28 days of departure, the company will pay accommodation the company’s liability in all cases will be limited in reserves the right to use such material for any advertising or brochure
compensation to the client or the travel agent as detailed below: the manner provided by the relevant international conventions. production without obtaining further consent. The company also
More than 28 days NIL (e) If additional expenses are incurred through delay, accident or reserves the right to use any comments clients make regarding the
28-20 days AU$20 per person disruption of the tour beyond the control of the company by force tours on any questionnaires or complimentary letters, to use in future
19-0 days AU$40 per person majeure, such expenses must be borne solely by the client. promotional literature.
7. ALTERATION TO ITINERARIES, ETC: All itineraries in this brochure (f) In respect of whitewater rafting activities, hot air ballooning, 24. SEVERABILITY: If any part, term or provision of this contract is
are suggested only. It is unlikely that the company will have to make bungy jumping & other hazardous pursuits, the client will appreciate held to be illegal or unenforcable it shall not affect the validity or
any changes to the client’s suggested tour, but the arrangements are that by their nature these activities carry inherent risks. The client enforceability of the remainder of the contract. Furthermore, if any
planned many months in advance. Occasionally changes may be hereby agrees to be personally responsible for assuming such risks covenants are held illegal or unenforcable by virtue of its scale, extent
made, which the company reserves the right to do at any time. Most save to the extent that this does not conflict with sub clause (b) or duration, it shall remain valid and enforceable in such reduced
of these changes are minor and the company will endeavour to advise above. scale, extent or duration as any court may decide as being the
the client of them at the earliest possible date. When a major change 12. NUMBER OF PASSENGERS CARRIED ON VEHICLES: The maximum scale, extent or duration permissible.
becomes necessary, notification of such alterations will be sent to the company sets its own limits to the number of passengers carried on 25. JURISDICTION AND LAW: The Contract shall be subject to the
client’s agent or to the client’s last known address as soon as the the vehicles but the company is not bound to these numbers under laws of England and the exclusive jurisdiction of the English Courts
company becomes aware. If a major change to an itinerary is special circumstances as determined by the company. (save where the client elects for arbitration pursuant to clause 18).
necessary prior to commencement of the tour, the client will have the 13. NO ALTERATION TO THE BOOKING CONDITIONS, ETC: No servant 26. INTERPRETATION: Headings are for convenience only and shall
choice of either accepting the change of arrangements, taking another or representative of the company has any right to alter, vary or waive not affect the construction of any provision. Except where the context
available tour from the company, or cancelling the tour and receiving any of these conditions, nor to undertake any liability whatsoever on otherwise indicates, words denoting the singular include the plural and
a full refund. In such cases we will pay compensation as detailed in behalf of the company, unless such be in writing and signed by a vice versa; words denoting any one gender include all genders; words
clause 6. However the company reserves the right to alter itineraries director of the company. denoting persons include firms and corporations and vice versa.
after departure, without payment of compensation if it is in the 14. GOOD HEALTH: The client hereby confirms that he or she is in 27. PERSONAL INFORMATION: The client acknowledges that he/she
interest of the client to do so. Furthermore, compensation is not good health. Any client with a pre-existing medical condition or will provide Kumuka Worldwide from time to time with information
available if the company is forced to cancel or in any way change the illness must declare the true nature of such condition at the time of about the client of a personal nature ('personal information'). The
tour due to force majeure, namely war, riot, civil strife, industrial booking and make arrangements for the provision of any drugs, or client consents to Kumuka Worldwide using any personal information
dispute, terrorist activity, natural or nuclear disaster, fire, adverse other cause of treatment that may be required during the tour. Such a for the purposes of making and completing airline bookings and travel
weather conditions or other material or external circumstances client would be required to provide a medical statement from a GP to related arrangements on behalf of the client.
50 www.kumuka.com
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