ESSENTIAL HOLIDAY INFORMATION
RESERVATIONS (usually of the ‘fold-down’ or ‘rollaway’ type), although we are Travelling with Disabilites: We welcome travellers with
Having selected your holiday, please contact your local ABTA happy to provide you with a costing for a triple occupancy. We disabilities on the majority of our holidays, but regret that in
travel agent who will be happy to assist you in making your advise that adding an extra person into your room can sometimes some cases we are unable to do so due to travel
booking. Your ABTA agent will contact us on your behalf to make it cramped and it might be worth considering two rooms. arrangements and/or hotels that are featured. The suitability
make the final arrangements and organise deposits or full
Child Reductions: Child reductions are generally available for
of any hotel or tour will depend entirely on the nature of the
payments. You may wish to book by telephone by calling
children who are under the age of 12 on the date of travel. To
disability and, in some cases, whether or not the person in
0844 943 1255. Your deposit can by paid by credit card,
obtain this reduction in cost, children must share a room with
question is accompanied by an able-bodied companion. In
debit card or cheque (If paying by cheque, this will need
two full paying adults and utilise existing bedding. Where an
order to ensure the maximum comfort, safety and enjoyment of
to be sent immediately with a copy of your invoice and
additional bed is required, our reservations staff will be
your holiday, we must ask all intending travellers to provide
booking details).
pleased to advise you of the additional cost. Rooms shared
details of any disabilities and any special requirements before
YOUR HOLIDAY SECURITY by adults and children are requested through our system and
booking so that we can advise whether a particular holiday is
Gold Medal Holidays is a division of the Gold Medal Travel are therefore subject to availability.
suitable and, where necessary, instruct our suppliers accordingly.
Group PLC. We are licensed by the Civil Aviation Authority
Please telephone us on 0800 923 1840.
Minimum Stays: Minimum stays are required at certain hotels
under ATOL licence number 2916. We are also a fully
for certain periods of stay. Where applicable we will advise
Travelling when Pregnant: Most airlines enforce strict
bonded member of ABTA, number V6805. This allows us to
you of minimum stays at the time of booking.
regulations for expectant mothers. Airlines generally allow
legally sell to you holidays described in this brochure. expectant mothers to travel anytime up to 24 to 36 weeks into
Hotel Check-In: Your room will normally be available for
TRAVEL DOCUMENTATION
their pregnancy with a covering note from their GP. We
check-in from 2pm onwards.If you intend to arrive late due
When you receive your travel documentation, please check it
strongly advise you to consult your local GP and airline
to a pre-arranged flight schedule or transfers, your hotel will
carefully and notify us or your travel agent immediately if you
concerned if you plan to travel whilst pregnant.
need to be advised of your late check-in. On the day of
think any of the details are inaccurate. We are not liable to
departure you will be asked to check out before 12noon.
SECTION 5 – BROCHURE PRICES AND ACCURACY
you for any problems or complaints you may have as a
Should you wish to request a late check out as you have a
Every effort is made to provide as much information as
result of holiday details having been noted incorrectly if you
late afternoon or evening departure, the hotel may decide to
possible about your holiday and to ensure the accuracy of the
do not advise us of these prior to travel.
apply additional charges. Occasionally and at the hotels
brochure and prices at the time of printing. Regrettably,
SECTION 1 – BEFORE YOU TRAVEL discretion, late check-out may be allowed free of charge but
however, changes and errors do occasionally occur. You must
Scheduled Flights: Flights may be booked in conjunction with this will depend on room availability. If you wish to pre-book
therefore check all details of your holiday (including the price)
hotel and ground arrangements and flight times at the time of and guarantee an additional half-day’s occupancy, please
at the time of booking. Where a change of season occurs
booking will be provisional. Final times will be advised with ask our reservations staff for details and prices.
within duration of your holiday, a hotel supplement or
your travel documents shortly before the departure date. We
deduction may apply. Please bear in mind that, on occasions,
Special Offers: Unless otherwise stated, special offers will
do, however, only act as a booking agent for flights, and
certain facilities at hotels, sightseeing tours and optional
only apply for certain periods of stay and at certain hotels.
wherever possible we will advise you of any changes prior to
excursions may be withdrawn or escorted coach tours and
These will be stated in our brochure. There may be conditions,
departure. On the date of travel, should there be any delay
cruise itineraries may be altered. This may occur due to local
such as child ages at the time of travel. We advise you to
we must make it clear that any such delay is not a matter for
public holidays, adverse weather conditions, essential
check this at the time of booking.
which we have any liability to you. The 2005 Civil Aviation
maintenance work or other circumstances beyond our control.
Regulations (Denied boarding, compensation and assistance)
Gala Dinners: Many hotels require the compulsory purchase
SECTION 6 – COMPLAINTS ON HOLIDAY
may offer some assistance if your flight is cancelled, delayed
of gala dinners over the Christmas and New Year period.
If you have a problem during the course of your holiday, you
or overbooked by the airline. Full details will be available from
Please enquire when booking as to whether this requirement is
must inform the supplier of the service plus a representative
the airline and at airports, but a claim under these regulations
applicable to your hotel.
whose details we have provided, or telephone our offices
will not automatically entitle you to any reimbursement from us.
All-Inclusive: When you book an all inclusive holiday, you will
immediately. Failure to do so may reduce or extinguish any
No-Frills Carriers/Codeshares: As well as our large choice
more than likely receive a wristband which must to be worn for
possible claim. In most instances any complaint or query
or scheduled carriers, we also offer some no-frills carriers in
the duration of your stay. Some restrictions will apply, such as
regarding your hotel accommodation can easily be resolved
order to make the best of all routes and prices available.
bottled water or room service. More information is usually in
by the hotel itself. If your complaint is of a different nature, or
When booking no-frills carriers for domestic flights or short-
the hotel descriptions.
anything that cannot be resolved by your hotel, we
haul trips please be aware that these do not necessarily
recommend that you first contact your local representative
Hotel Special Requests Facilities or services not advertised in
include meal services or higher cabin classes, even if these
who may be able to assist you further. If our representative or
our brochures e.g. low floors, adjoining rooms, etc. can be
have been booked on your long-haul journey.
hotel cannot resolve the problem, please contact us
requested through ourselves with the hotel supplier. However,
immediately so that we are afforded the opportunity to put
Departure Airport Taxes: Where applicable, all UK and
we have no liability to you as we can not guarantee that
things right whilst you are still on holiday.
overseas taxes have been included in your holiday price. The
requests will be met. We will, however, make every
only overseas taxes we have not included are those that must
reasonable effort on your behalf. Some special requests may
SECTION 7– TRAVEL TIPS
be paid in the respective countries and cannot be collected
incur extra hotel charges, e.g. room with sea views, and where
Luggage Allowance: Please ensure that luggage taken with
prior to your UK departure. This will include tourism
this is the case the supplementary charge will be added to
you is in good condition. The standard baggage allowance
enhancement fees or some passenger service taxes.
your confirmation invoice.
for most airlines is 20kg for Economy Class passengers and
30kg for Business Class/First Class passengers. One
Fuel Surcharges: With current rising fuel costs, airline prices
Building Works: Building works and noise are almost
additional piece of hand luggage that will fit in the overhead
may increase from time to time and, whenever possible, we
unavoidable in certain developing areas, resorts and cities.
lockers or under the seat in front of you can be taken. For
will advise you of such increases and give you the choice to
Unfortunately, such development is not directly under our
further information regarding your allowances you can contact
pay in full before such an increase is added or to incur the
control, nor do we necessarily receive advance notice of
the airline with which you are travelling, or for information on
extra charges.
when they begin. Should we be aware of any building works
hand luggage, visit www.caa.co.uk.
that may reasonably be considered to adversely affect your
Airline Special Requests: Most airlines provide a range of
enjoyment, we will notify you as soon as possible. If
Money: It is recommended that when you travel you take with
meals to cater for different dietary requirements. If you require
necessary, we will offer you the opportunity to transfer to an
you the currency of your destination as well as £ sterling
a special meal type on your flights, please make this request
alternative hotel or cancel the holiday without penalty. Some
travellers’ cheques, both of which are available from banks,
at the time of booking. Special meals types include: Child,
public facilities at hotels, such as restaurants, bars and
building societies and many ABTA travel agencies. These can
vegan, vegetarian, kosher, diabetic, hindu and low calorie
swimming pools, may only be available during mid-week or
be converted into cash at most overseas banks and major
meals, amongst others. Please note that these meals cannot
high season. We will, wherever possible, inform you if this is
hotels. Credit cards are also widely accepted and we suggest
always be guaranteed. Please ensure that if you require any
the case at the time of booking.
that you take at least one credit card with you.
special check-in assistance, wheelchair assistance or any
other medical related requests should also be requested at
Tours: Tour suppliers reserve the right to alter or cancel full
PUBLIC HOLIDAYS
the time of booking.
tours or aspects of a tour at anytime and for any reason (i.e.
Ramadan: Ramadan is the Holy Month when Muslims
insufficient numbers, road closures due to weather, industrial
commemorate the revelation of the Holy Quran. As Ramadan
Visa and Passport Information: Citizens of the United
action and Force Majeure) and sometimes with no notice.
involves fasting during daylight hours, visitors are asked to
Kingdom and Republic of Ireland require a full ten year
However, whenever possible, we will advise you of any
refrain from eating, drinking and smoking in public during the
passport to travel on all holidays abroad. In order to comply
changes or cancellations and offer the best and nearest
daylight as a sign of respect. Alcohol restrictions will apply at
with the regulations imposed by certain countries we
possible alternatives, which may result in date changes and
hotels. Please check with our reservations consultants for
recommend that your passport should be valid for at least six
price changes.
further information on when Ramadan takes place.
months after the date of your return. Citizens from other
countries should check with the Consulate or Embassy of the
SECTION 3 – DRIVING
FCO Advice: The Foreign and Commonwealth Office
country to be visited for further information. Visa entry
Car Hire Info: Driving standards in some countries may not be
produces up-to-date travel information to help British travellers
requirements vary for each destination; it is the responsibility of
as high as you experience in the UK and rental policies can
make informed decisions about travelling abroad. For further
each individual travelling to ensure the correct documentation
differ. If you do hire a car during your holiday we recommend
information please visit www.fco.gov.uk/knowbeforeyougo or
is obtained for entry. Your travel agent will be pleased to give
that you select reputable companies, preferably those who
telephone 0870 606 0290.
you any advice required, but we ask that you contact the
provide assistance cover in case of breakdown or emergency.
Drinking Water: In most locations you may find that water
Consulate or Embassy of the country to be visited for up-to
If you wish to arrange car hire after leaving the UK we advise
quality differs from the UK. In such places bottled water is
date requirements. For up to date Visa requirements, please
you consult your overseas representative prior to doing so.
available. Even when water quality is high some people can
visit www.ips.gov.uk or contact the Home Office 24hr helpline
Minimum Age: All renters must be aged 21 of age at the
suffer from upset stomachs due to differences in the water.
0870 521 0410. For information on any Embassies please
commencement of the rental for standard vehicles. Drivers
Please consult your doctor if you wish to obtain any further
see www.embassyinformation.com
under 25 years of age are only permitted to drive vehicles up
advice on this matter. We highly recommend drinking bottled
SECTION 2 - GROUND ARRANGEMENTS
to the Full Size category. Vehicle categories Full Size Estate
water during your holiday.
Accommodation: Every effort has been made to describe
and above can NOT be rented to drivers under 25 years
Tipping: In many countries tipping is a way of life and workers
each hotel and standard room accommodation we feature as
of age. An age surcharge can apply. Please check your
in many service industries rely on tipping from customers to
fairly and accurately as possible. Nevertheless, hoteliers may
Car Hire Terms and Conditions for details.
supplement low wages. Cash tips are usually welcomed more
change facilities/services after publication of this brochure.
Credit Card Security: A valid credit card in the lead driver’s
than those added onto credit card receipts.
We expect hoteliers to inform us of any major changes
name with sufficient available credit to the value of the
Power and Water Supplies: In most destinations you will find
without delay and, where possible, we will inform you prior to
insurance excess or £500 (whichever is higher) is required to
the supplies of water and power to be extremely reliable;
departure. Meals as specified are included only where stated;
act as a security deposit. Cash deposits or debit cards will not
however, in some countries this is not the case and these
all other arrangements are on a room only basis. Please ask
be accepted under any circumstances.
places may frequently suffer from power cuts and restrictions
our reservations staff at the time of booking for exact details.
Unused Services: We do not provide refunds for any unused
on the water used.
Shared Accommodation: On most escorted & independent
pre-booked services. Any changes you may need to make to
tours featured, a single room costs more. However, on
your arrangements during your holiday may incur additional
selected tours we can sometimes offer shared
CHECKLIST Luggage Tours
charges.
accommodation in a twin room with another single person,
Holiday Insurance Hand baggage Excursions
giving you the benefit of not having to pay a single
SECTION 4 – MEDICAL AND HEALTH REQUIREMENTS Immunisations Reserved seating Special room
supplement. This is subject to someone suitable being willing
Medical and Health Requirements: For all destinations Passport Upgrades requests
to share. Otherwise, a normal supplement will be charged on
featured, we strongly recommend that you consult your GP or Foreign Currency Car Hire (Cots/adjoining
your confirmation invoice. If you are willing to share, please
local area health authority for up-to-date medical advice well Airport hotel Transfers from in- rooms)
indicate this when booking.
in advance of your departure date in case circumstances have Airport parking resort airports Public holidays
changed. Health requirements are also given in the VIP lounge Room upgrades Board basis
Extra Occupancy: Unless otherwise stated, three- or four-bed
Department of Health’s leaflet, T5. This can be found at In-flight meals Special requests
rooms will be twin or double bedded with an extra bed/s
www.dh.gov.uk.
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