Forum
the largest homebuilders in able to reduce warranty
the United States. Most re- expenditures by roughly 10
cently, he was Pulte’s Direc- percent. Meanwhile, overall
Continued from page A5
tor of Customer Relations, customer satisfaction was
managing a team responsi- at least 93 percent,
ble for more than 850 clos- largely because of his abil-
Mike Benshoof Ses- ings a year. His customer ity to manage homebuyer
sions: relations responsibilities in- expectations. Himelhoch re-
9:00 a.m.—10:30 a.m. cluded directing the JD ceived his bachelor’s degree
Cost Control Strategies I Power campaigns for 18 in Business Management
10:45 a.m.—12:15 p.m. communities in the Phoenix from Florida State Univer-
Cost Control Strategies II market and analyzing the re- sity and his M.B.A. — with
sults. Himelhoch’s team an
Scot Himelhoch consistently ranked among emphasis in customer
Scott Himelhoch is Ex- the top in customer satisfac- satisfaction and total quality
ecutive Vice President of tion for Pulte-Phoenix. He management — from the Gateway Home Builders held an Open House for its newly completed build, a
AVID Ratings and is re- also implemented a quality University of South Florida. stunning bungalow in Fonthill, on Friday, November 14th.
sponsible for delivering a assurance program that re- He also has been a guest
Barb Colonna, President of Gateway Home Builders (Niagara) Ltd.
variety of key client serv- sulted in a 50 percent reduc- speaker at the International
ices, from onsite audits and tion of pre-closing Builders’ Show, PCBC, and
executive training, to job orientation defects. Scott other events in the
shadowing and performance has a solid record of creat- home building industry.
OHBA/CHBA
Business Alliances: Business alliances
with product manufacturers and other par-
assessments using the ing homebuilder
ties involved in renovation can provide a
proprietary AVID Score- efficiency and home- Scott Himelhoch Ses- Continued from page A6
competitive edge to the professional reno-
card. Before coming to buyer delight. While man- sion: vator and added value to the customer. The
AVID Ratings, Himelhoch aging Pulte’s $1.8 million 10:45 a.m.—12:15 p.m. move the regulatory obstacles that discour- CHBA will continue to explore the poten-
spent six years with Pulte customer relations budget, Adjusting to a Declining age the use of this housing form and to en- tial of alliances and to share information
Homes Corporation, one of he was New Housing Market courage legitimate renovation activity with the membership.
through changes to tax policy.
Recognition/Awards Programs: The
Federal Stimulus Programs for Reno-
CHBA administers the National SAM
vation: CHBA receives reports on federal
awards as well as an annual program of
programs such as NRCan’s eco-Energy for
awards to recognize members including the
Happy Holidays
Existing Housing and CMHC’s Residential
CRC Award for renovators.
Rehabilitation Assistance Program and will
(Excerpts for this article taken from the
continue to recommend improvements as
CHBA Website, Members’ Area, Renova-
from Chase
required.
tors Council site)
and the team at
Tel: (905) 228-1151 Cell: (905) 341-8686
email: chasemarketing@sympatico.ca
www.constructionnrgroup.com
Wishing you and your family a
Merry Christmas
and a very happy and prosperous
New Year
34 Scott Street West,
St. Catharines, ON L2R 1C9
PH: 905-646-6281 FX: 905-646-6274
E: info@niagarahomebuilders.ca
W: www.niagarahomebuilders.ca
December 2008 NHBA Structures - A7
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