p52-53 mystery shopper nov21 18/11/08 16:16 Page 52
knowledge
ttglive.com
Mystery Shopper
from Redruth
The mystery shopper visited two agencies in Redruth, Cornwall, on a Monday
afternoon, then selected a website from an internet search for “14 nights,
Caribbean cruise” and chose a company advertising in a newspaper
This week’s challenge: The mystery shopper asked for
a 14-night cruise to the Caribbean in November 2009 for two
people. They asked that the trip commenced in the Caribbean
and that the price included return flights from the UK and transfers.
CHALLENGE AT A GLANCE.
Who: Budget: £4,700 Where: Caribbean
TTG has teamed up with React
Surveys to simulate a realistic
Seal the deal with these tips from Training for Travel
booking process each week – that
means a mystery shopper looking for
Snorkelling: Cozumel in River cruise: Passengers Extras: Make sure you Sickness: Allay fears of
the best deal from agents and operators on the high street, the Cayman Islands is great docking in Jamaica who double check what food seasickness sufferers that
online, on TV or in newspapers. The Mystery Shopper
research is carried out on behalf of TTG by React Surveys,
for snorkelling. Save your want to spot alligators can and drink is included in the they should have no
and no further details or information can be disclosed. customers money and book try the Black River Safari price. Not all ships offer problems on larger ships.
Researchers take into consideration first impression, sales
process, product and budget match and extras offered before
with Manta Raya Divers, cruise which lasts up to all-inclusive and some will Clients can, however, buy
giving an unbiased opinion of which channel/company they which will be cheaper than six hours and costs about charge extra for certain pressure point wristbands
would have booked with on that occasion. We do not claim
that the winner is the best in an area or specialist sector, as
the ship’s excursion. £100 per person. onboard restaurants. from the onboard chemist.
we may report on competing travel firms in the future.
Please note that the aim of The Real Deal is not to criticise
individual agents or companies, but to promote good sales
For more training tips and courses, go to
technique for the benefit of all in the travel trade.
trainingfortravel.com or ttglive.com/knowledge TRAINING FOR TRAVEL
group ltd
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52 21.11.2008
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