FTD Mag Issue 7 AG 6/8/08 10:35 Page 7
Welcome to the 7th edition of ‘Feel the Difference’
Magazine, I know that in this edition you’ll find
some great articles, along with our new club
timetables to help you get the most of your
the david lloyd cardiff team
membership here at David Lloyd, Cardiff.
I have now been in the club for three months and
it continues to be my focus to deliver a great
service and level of expertise through our team
Nick Edwards Hayley Ashford
members, as well as driving great standards and
improvements to our product.
General Manager Social Co-ordinator
To help us achieve this we have looked as
objectively as possible throughout the club and
have structured a way forward to continually
improve and review what we do.The feedback you
have provided has been valuable to that process.
Jon Whippey Wayne Morgan
We are committed to providing consistently high
Sales and Sports Manager
standards within all the club’s facilities.The lockers
Membership Manager
are a huge traffic area and will require us to
continually challenge the standards of cleanliness
and locker availability.
We are also aware of parking frustrations and are
Adam Letman Angie Wilmott
committed to finding a long-term solution for
Operations Manager Club Administrator
busy periods, starting with planning permission to
extend the current car park. We will keep you
updated with further developments.
There are two important parts of our business due
for an upgrade imminently: the telephone system
and our barriers. A new telephone system is due
Liam Fisher Dean Seward
for installation within the next month thus
Club Support Manager Conference and
improving the speed of membership queries,
Banqueting Manager
along with making our booking system much
more efficient. The barrier system has also been
causing some difficulties to our members and
subsequently causing queues at peak times; we
are replacing the whole system with a more
Mark Cox Cheryl Hicks
efficient one within the next month or so. Food and High 5 Co-ordinator
Beverage Manager
As you have probably noticed, our outdoor courts
have been resurfaced with new cushioned acrylic.
We hope our racquets members can take full
advantage of these great new courts, weather
permitting of course. Let’s hope for a glorious end
David Maddock-Lyon Katherine Burberry
to our summer!
Junior Racquets Pro Adult Racquets Pro
We are completely committed to providing a
clean and safe environment and are currently
working with our suppliers to raise standards
within the club. We are also increasing the
number of qualified persons to ensure you are
being managed safely and professionally; this Joanne Curtin Keith Dando
includes 60% of staff first aid trained, 40% of staff
Studio Co-ordinator Gym Manager
defibrillator trained, 20% of staff fire marshal
trained, as well as customer service workshops to
improve the overall service you receive.
We hope you enjoy the summer months and all
the facilities available. As always, the team and I
are on hand to listen to any suggestions or
Kelly Edwards Sandra Fishlock
feedback you have to help improve the quality of
Head Swimming Coach Senior Manager
our club.
Nick Edwards
General Manager
feel the difference | 07
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