30-35 client ttgk cruise 25/1/08 09:37 Page 6
Essential Knowledge
Client
Match
Selling tips
FRANCESCA BARONE
Personal Travel Advisor
Instant Cruise Holidays
TTG Cruise Agent of
the Year 2007
Enrichment cruises
There’s no end to
what you can
learn on a cruise.
THAT’S ENTERTAINMENT HOME FROM HOME
Some ships offer
drama training, wine West End-style productions, cabaret, If your client doesn’t want to fly,
tasting, trekking, cinemas, nightclubs and casinos are ex-UK departures are available from
learning about arts available on cruise ships, with larger many ports, from Dover to Scotland.
and the history of the lines offering big-budget spectacles. NCL is offering no-fly cruises from
ports you are visiting. P&O Cruises’ Ventura has four new Dover and Southampton, including
A good tip would be shows, each with its own theme and cruises to the Mediterranean, the
to research your special effects, plus acrobatic perform- Baltics, Norway and a voyage around
customer as ances, dance, aerial ballet, martial arts, the British Isles. Fred Olsen operates
thoroughly as the puppetry and pyrotechnics. from Dover, Southampton, Newcastle,
cruise lines to make Crystal Cruises has Broadway-style Liverpool, Leith, Greenock, plus occa-
sure, based on your shows twice-nightly, classical recitals, sional cruises from Belfast and Dublin.
product knowledge, comedians, music, dancing, celebrity P&O Cruises’ home port is Southampton;
that they are on the entertainers and speakers, while Royal MSC Cruises has summer departures
right sort of ship. Caribbean International’s ships have from Dover and Harwich; and Royal
Enrichment is the 15 decks of activities and entertainment, Caribbean International’s newest ship,
cherry on the cake including music and comedy shows, a Independence of the Seas, will be based
that can sway one piano bar and performances of musicals. in the UK from May 2008.
package over another.
Exotic cruises
One hiccup with exotic
cruises is the long
flights. My tip would
be to sell on the basis
of stopovers to make
the most of the
journey that they are
taking. Also, choose
an airline with first-
class touches like
door to door pick-ups
or flights from regional
airports to make it
as easy and enjoyable
THE ACTIVE LIFE EVERYTHING INCLUDED
for them as you can.
Sports facilities are increasingly The prices of some cruises can
Luxury cruises popular as the age profile of cruisers really mount once onboard, with extra
Customer service. becomes younger. Crystal Cruises’ gyms payments for tips, wines, in-cabin
That is my tip above feature state-of-the-art equipment, and movies and excursions. Check the all-
everything else. People activity programmes include yoga and inclusive price against apparent bargains
who buy luxury expect Pilates, while outdoor activities include to see what offers the best value.
the best, not just from shuffleboard, table tennis, a putting All Hebridean cruises include food,
what they are buying, green and golf-driving range. wine, champagne, escorted tours, gala
but from the person As well as spas and gyms, Ocean dinners, speakers and expert guides.
who is selling it to Village offers shore excursions for those All Seabourn’s cruises include tips
them. They want you who want to dive, whitewater raft, play and gratuities, dining, open bar and
to go the extra mile. golf or mountainbike. On Royal fully stocked mini bar plus one shore
If you don’t give them Caribbean’s Independence of the Seas, experience. Page & Moy has a new
fantastic after-sales guests can learn to rock climb or surf; 10-day all-inclusive package, Treasures
service, they will not Regent’s Paul Gaugin has a watersports of Spain and Portugal, departing May 3
hang around. marina onboard where guests can which includes all meals, some drinks,
swim, snorkel, water-ski and windsurf. entertainment and onboard gratuities.
For all contact details go to www.ttglive.com TTG Knowledge CRUISE January 2008 35
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