Priority #5 - Enhance, Preserve and
analyzing the different strategic perspectives and
Promote Culture, Arts and Heritage
monitoring the department progress towards
To achieve this priority every effort should be made
achieving the identified priorities and initiatives.
to set aside and protect public spaces that preserve
and promote Canton’s culture, art and heritage.
The benchmarks selected are identified in the
The key initiatives identified to achieve this priority
scorecard table.
include:
5.1 Preserve and Promote Historical THE SCORECARD
Landmarks
Based on the identification of the strategic
5.2 Develop a Cultural Center
perspectives, the department priorities and
5.3 Cultivate Support for the Arts initiatives, and the benchmark measures and
a “Balanced Scorecard” was established. The
scorecard will be used as an active guide for the
BENCHMARK MEASURES
department leaders to monitor the organization.
In order to move forward as an organization, a
The scorecard is provided as follows:
measurement system was needed to reflect the
progress of the Department. The measurements
were developed based on the priorities of the
organization and provide the Leadership Team
with relevant data. Decision makers analyze data
to determine the effectiveness of the delivery of
service. The value of the data collected will provide
factual results that:
• Provide strategic feedback that provides
present statues of the organization from
many perspectives.
• Provide diagnostic feedback into various
processes to guide improvements.
• Show trends in performance over time as
the measures are tracked.
• Supply quantitative input to forecasting
methods and models for decision support
systems.
The goal of making measurements is to permit
managers and supervisors to see their organization
more clearly from many perspectives, thereby
allowing them to make wiser, long- term decisions.
The benchmarks established should be designed to
deliver data to determine trends and projections as
well as cause and effect that might not be evident
without analysis.
A major consideration in performance
improvement involves the creation of the right
benchmarks that align the organization’s activities
to meet their priorities. Benchmarks assist with
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