Opinion Document Management
— but, like any freedom, it also brought a Much like a living organism, documents rather than machines. Transactions, in
fair amount of chaos. should adapt to their environments. They contrast, are the parts of business that
should dynamically render themselves – like are automated, machines talking to
Publishing 2.0 – structured
applications – based on where they are in a machines. The problem is that these
publishing
process, the role of the end user or the task
Enter XML and the world of structured that is being performed.
authoring, where document creation
became part of a process that took into
The document evolves
“
Documents must change
to keep pace with the growing
account how information would be Today, publishing is very much a one-way
demands of business.”
published, consumed and reused over time. street: documents are created and pushed
This created great structural and efficiency out to their consumers. But the reality is
improvements in how documents were that experience with and application of this worlds are completely divided, which
produced, how changes were implemented, information is actually out on the edges of creates manual gaps in business processes.
and how standards of quality and the enterprise. How, then, does experience Documents are often used for analysis,
consistency were enforced. Suddenly, make its way back into the publishing decision making and handling the
document publishing wasn’t an ad hoc process? In most organisations, it doesn’t. unpredictable exceptions that automated
activity, but a formalized business process. Organisations continue to publish systems are too rigid to handle. Documents
But the document itself barely evolved —
when it was published, it was still a static
and disconnected artifact that couldn’t
change in step with business. Structured
authoring and publishing accelerated and
simplified the publishing process, but once
the document was in the hands of its
consumer, it was back to the Dark Ages.
Publishing 3.0 – dynamic and
organic publishing
The third wave of document publishing is
the transformation of the document itself –
from a static artifact to a dynamic
application that delivers information that is
always up-to-date and always in context.
Publishing 3.0 is about giving documents
life – making them dynamic, even organic.
The document is live
Documents must provide dynamic views
of information that change at the speed
of business. Rather than producing static
snapshots, these ‘dynamic documents’ documents that fail to incorporate the should be able to consume transactional
are connected to the sources of truth “wisdom of the crowds” – the invaluable information and be consumed by the
that drive a business – structured data, experience and intelligence uniquely systems themselves, bridging the gaps
unstructured content and everything in informed by the application of knowledge between these silos of automation.
between. When these sources change, and execution of key functions. Document
the information within the document is publishing must provide a means for
Third wave
automatically updated. capturing community contributed feedback The third wave of document publishing has
– from within and outside the enterprise. arrived, and documents are finally what they
The document is adaptive
were always meant to be: intelligent
Today, access to a document is binary: you
The document is symbiotic
applications dressed in documents’ clothing.
can see it or you can’t, depending upon Today, electronic documents are the basis The document is the application, and the
your permission profile. And when you can for human-centric processes – the parts of result is a transformation in how information
see it, the view of information is fixed; the business that aren’t automated and where is created, consumed, shared and evolved
document has no semantic intelligence. information is shared between people, over time. circlesolid
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IT RESELLER – JUNE 2008 49
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