from the ship or, for other services, whilst using or at the end If you or any member of your party has any medical problem In order to enter the USA, every person travelling (including
of using those services. Any damage or delay which is not or disability which may affect your holiday, please tell us before children) must have a visa unless they qualify for the Visa Waiver
apparent or loss must be notified in writing to ourselves and the you confirm your booking. We may require a doctor’s certificate Programme (VWP). Most holidaymakers will qualify for the VWP
supplier of the service concerned (if it is not us) within 15 days or other documentation, information or waiver relating to such but please see the important note below. At present, all visitors
of departure from the ship or the end of your using the service disability, mobility problem or condition or fitness to travel as to the USA eligible for the VWP can complete the necessary form
in question. we consider necessary. In any event, you must give us full details for entry into the US on their outbound flight or sailing to the US.
If you fail to comply with the above, you shall be presumed, in writing at the time of booking. However, this procedure is about to change. Effective January
unless the contrary is proved, to have received your luggage You acknowledge that medical care while on a cruise ship may 12th 2009, all visitors to the United States (US) (including
undamaged. The notice in writing need not be given if the be limited or delayed and that the ship may travel to destinations children) who are eligible for the VWP must apply for
condition of the luggage has at the time of its receipt been where medical care is unavailable. Certain international safety authorization to travel to the US in advance in accordance with
the subject of joint survey or inspection. requirements, shipbuilding requirements and/or applicable the Electronic System for Travel Authorization (ESTA).
(8) Please note, we cannot accept any liability for any damage, regulations may cause difficulty for mobility-impaired persons You must complete an online application for authorization to
loss, expense or other sum(s) of any description (1) which on or persons with severely impaired sight and/or hearing. Guests travel on the ESTA website https://esta.cbp.dhs.gov/esta at least
the basis of the information given to us by you concerning your requiring the use of a wheelchair must provide their own as 72 hours before your flight or sailing to the US departs but you
booking prior to our accepting it, we could not have foreseen any wheelchairs available on the vessel are for emergency use are recommended to apply earlier. Providing the application is
you would suffer or incur if we breached our contract with only. For the convenience and comfort of such Guests, they are accepted, you will be provided with approval via the website.
you or (2) which did not result from any breach of contract strongly encouraged to bring a collapsible wheelchair. Guests Approval is usually provided very quickly but can take up to 72
or other fault by ourselves or our employees or, where we are are advised that standard cabins are not designed to be barrier hours if data needs to be checked. You should make a note of the
responsible for them, our suppliers. Additionally we cannot free and wheelchair accessible. You must be physically fit to ESTA approval number when you receive it.
accept liability for any business losses. undertake the holiday. You must be self sufficient and/or must It is your responsibility to obtain ESTA approval or a US visa if
(9) You must provide ourselves and our insurers with all
travel with a companion able to provide any assistance needed required. If you fail to obtain authorization to travel through the
assistance we may reasonably require. You must also tell us and
during the holiday. Expectant mothers in or over their 24th ESTA website (where you are travelling on or after 12th January
the supplier concerned about your claim or complaint as set out
week of pregnancy cannot travel on board the ship. Infants 2009) or a US visa in advance of travel, you will not be allowed
in clause 11 below. If asked to do so, you must transfer to us or
under the age of six (6) months are not permitted on board on your outbound flight or sailing to the US. Full cancellation
our insurers any rights you have against any supplier (if not us)
the ship. charges will then apply.
or whoever else is responsible for your claim or complaint (if the Guests may not be able to participate in certain activities or
Important note
person concerned is under 18, their parent or guardian must do programs either on board the ship or onshore at ports of call
Not all visitors to the USA will qualify for the Visa Waiver
so). You must also agree to cooperate fully with us and our if to do so would create a risk of harm to themselves or any
Programme. You cannot apply for the VWP and will require a visa
insurers if we or our insurers want to enforce any rights which other person.
if you do not have a machine readable passport. All new style,
are transferred.
15. Shore excursions and brochure information burgundy coloured UK passports are machine readable.
11. Complaints and problems The information contained in our brochure is correct to the You will also need to apply for a visa if you have ever been
In the unlikely event that you have any reason to complain or best of our knowledge at the time of the brochure going to
arrested (even if you were not convicted of an offence) or have a
experience any problems with your holiday whilst away, you print. We may provide you with information (in our brochure,
criminal record of any description. Other exemptions also apply.
must immediately inform us or the supplier of the service(s) on our website and/or when you are on holiday) about shore
If you are in any doubt as to whether you may require a visa,
in question (if not us). Any verbal notification must be put in excursions which are available for you to purchase on board
please contact the US Embassy, Consular Information Unit, 24
writing and given to our Customer Relations Desk or the ship. Subject to availability, you can generally book places on
Grosvenor Square, London W1A 1AE or visit the website www.
supplier of the service concerned as soon as possible. Until we advertised shore excursions in advance or you may register for
usembassy.org.uk before making your booking with us. Visa
know about a problem or complaint, we cannot begin to resolve these on-line. Pre-ordered excursions will be charged to your
requirements may change.
it. Most problems can be dealt with quickly. If you remain on board account. The applicable details of all shore excursions It is your responsibility to ensure you are aware of all
dissatisfied, however, you must write to us within 28 days of the (including departure times) are subject to change and recommended vaccinations and health precautions in good
end of your holiday (or for damage to or loss of luggage within excursions may on occasions be cancelled. time before departure. Information on health is contained in the
the time limits specified in clause 10(7) above) giving your Shore excursions do not form part of your cruise only or cruise Department of Health leaflet T7 (Health Advice for Travellers)
booking reference and full details of your complaint. Only the inclusive holiday arrangements. They are arranged and provided available from the Department of Health by telephone on 0870
party leader should write to us. If you wish to issue any claim by operators who are wholly independent of us. Except where 1555455 or via www.dh.gov.uk and from most Post Offices. For
against us you must also comply with the time limits for issuing expressly stated (for example, this clause 15), these Booking holidays in the EU/EEA you should obtain an EHIC (European
claims as set out in clauses 10(6) and 10(7). For all claims we Conditions do not apply to shore excursions. You will have a Health Insurance Card) prior to departure from the Department
regret we cannot accept any liability if you fail to follow the separate contract with us for any shore excursion(s) you book. of Health (see leaflet T7 and www.dh.gov.uk). Vaccination and
procedures set out above. Under this contract, we accept responsibility for selecting other health requirements/recommendations are subject to
change at any time for any destination. Please therefore check
12. Behaviour
reputable operators to arrange and provide your excursion in
accordance with applicable local laws but will not be liable for with a doctor or clinic not less than six weeks prior to departure
When you book with us, you accept responsibility for any
the excursion itself or for the acts or omissions of the operator to ensure that you have met the necessary requirements.
damage or loss caused by you or any member of your party.
or any of its employees, agents, suppliers or sub-contractors or It is the party leader’s responsibility to ensure that all members
Full payment for any such damage or loss (reasonably
any other person(s) connected with the excursion (other than of the party are in possession of all necessary travel and health
estimated if not precisely known) must be made to us or to the
our own employees). In the event that we are found liable for documents before departure. All costs incurred in obtaining
supplier concerned as soon as possible. If the actual cost of the
the excursion on any basis, we are entitled to rely on all such documentation must be paid by you. We regret we cannot
loss or damage exceeds the amount paid where estimated, you
limitations and exclusions of liability contained or referred accept any liability if you are refused entry onto any transport
must pay the difference once known. If the actual cost is less
to in these Booking Conditions. or into any country due to failure on your part to carry correct
than the amount paid, the difference will be refunded. You will
We cannot guarantee accuracy at all times of information documentation. If failure to have any necessary travel or other
also be responsible for meeting any claims subsequently made
given in relation to any shore excursions or about the port/area documents results in fines, surcharges or other financial penalty
against us and all costs incurred by us (including our own and
you are visiting generally or that any particular excursion will being imposed on us, you will be responsible for reimbursing
the other party’s full legal costs) as a result of your actions. You
take place. Failure to operate/cancellation of any particular us accordingly.
should ensure you have appropriate travel insurance to protect
shore excursion(s) does not constitute a significant change The Foreign and Commonwealth Office may have issued
you if this situation arises.
to your holiday arrangements and does not entitle you to information about your holiday destination. Please visit
We expect all clients to have consideration for other people.
any compensation other than a refund of the cost of the www.fco.gov.uk for further details.
If in our reasonable opinion or in the reasonable opinion of any
excursion(s) concerned where you have paid for them. Similarly,
other person in authority, you or any member of your party 17. Financial security
any liability we are found to have in relation to any shore
behaves in such a way as to cause or be likely to cause danger,
excursion is limited to the cost of the particular excursion
For your complete financial protection we are bonded with
upset or distress to any third party or damage to property, we
concerned. Subject to these Booking Conditions, we do not
the Passenger Shipping Association. We also hold an Air Travel
are entitled, without prior notice, to terminate the holiday of the
limit or exclude our liability for death or personal injury arising
Organiser’s Licence issued by the Civil Aviation Authority
person(s) concerned. In this situation, the person(s) concerned
from our negligence.
(ATOL 2752). When you buy an ATOL protected air package
will be required to leave the ship, accommodation or other or flight from us, you will receive a confirmation invoice from
service. We will have no further responsibility toward such 16. Passports, visas and health requirements us (or via our authorised agent through which you booked)
person(s) including any return travel arrangements. No refunds The passport, visa and health requirements applicable at the confirming your arrangements and your protection under
will be made and we will not pay any expenses or costs incurred time of printing to British citizens for the holidays we offer are our ATOL number 2752. In the unlikely event of our insolvency,
as a result of the termination. shown elsewhere in this brochure. Further information on entry the CAA will ensure that you are not left stranded abroad and
13. Conditions of suppliers
requirements for the USA are available at http://travel.state.gov will arrange to refund any money you have paid to us for an
and you must also check these at the time of booking and in advance booking. For further information, visit www.atol.org.uk*.
Many of the services which make up your holiday are provided
good time before departure as requirements may change. If your holiday does not include flights, the Passenger Shipping
by independent suppliers. Those suppliers provide these
A full British passport presently takes approximately 2 to 6 Authority will financially protect all advance payments you have
services in accordance with their own terms and conditions.
weeks to obtain. If you or any member of your party is 16 or made to us and will ensure you are returned to the point where
Some of these terms and conditions may limit or exclude the
over and haven’t yet got a passport, our recommendation is your contracted arrangements with us commenced.
supplier’s liability to you, usually in accordance with applicable
that you should apply for one at least 6 weeks before your *Please note: ATOL protection extends primarily to customers
International Conventions (see clause 10(6)). Copies of the
holiday. The UK Passport Service has to confirm your identity who book and pay in the UK.
relevant parts of these terms and conditions are available on
before issuing your first passport and will ask you to attend an
request from ourselves or the supplier concerned.
We are also bonded with the Federal Maritime Commission in
interview in order to do this. If you or any member of your party the USA.
14. Special requests, medical problems and children is not a British citizen or holds a non British passport, you must
If you have any special request, you must advise us at the time check passport and visa requirements with the Embassy or
18. Delay and deviation
of booking. Although we will endeavour to meet (or pass any Consulate of the country(ies) to or through which you are
We regret we are not in a position to offer you any assistance
reasonable requests on to the relevant supplier where the intending to travel. Requirements may change and you must
in the event of delay at your outward or homeward point of
special request does not relate to the cruise element of your check the up to date position in good time before departure.
departure. We cannot accept liability for any delay which is
holiday), we regret we cannot guarantee any request will be Current entry requirements for minors into Canada and the U.S. -
due to any of the reasons set out in clause 9 of these Booking
met. Failure to meet any special request will not be a breach Adults travelling with minors into the U.S. who are not the minor’s
Conditions (which includes the behaviour of any passenger on
of contract on our part. Confirmation that a special request parents or legal guardian must be in possession of a notarised
the flight who, for example, fails to check in or board on time).
has been noted or passed on to the supplier or the inclusion of parental/guardian consent letter that authorises the minor’s
In addition, we will not be liable for any delay unless it has a
the special request on your confirmation invoice or any other travel and medical treatment in cases of emergency. Minors
significant effect on your holiday arrangements and in this event
documentation is not confirmation that the request will be met. under 21 not travelling with both parents into Canada must have
our liability will be limited to a maximum of 10% of the price
Unless and until specifically confirmed, all special requests are in their possession a notarised letter, which includes the actual
paid for your holiday.
subject to availability. dates of travel and signatures of both parents, indicating the
In all situations the ship shall have liberty to proceed without
We regret we cannot accept any conditional bookings, i.e. any name of the person(s) with whom the minor is travelling, and
pilots. The ship shall also be at liberty to deviate from the
booking which is specified to be conditional on the fulfilment granting them permission to escort the minor. All Guests
advertised route and to call (or omit to call) at any port or place
of a particular request. All such bookings will be treated as intending to travel to the U.S. on the Visa Waiver Programme
to tow and assist vessels and to offer or render assistance to
“standard” bookings subject to the above provisions on special (VWP) will be required to present a valid Machine Readable
preserve life or property or for any other reason or purpose
requests. Passport. In addition, minors travelling on VWP are no longer
which in the judgment of the Master of the ship (whether alone
eligible to travel to the USA on a parent’s passport and will be
or acting on advice from others) is reasonable including, but not
required to hold their own valid Machine Readable Passport.
limited to, weather conditions, operational matters, the medical
118
www.ncl.co.uk
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124