NCL Freestyle Cruising 2nd Edition Brochure January 2009 – April 2010.
The following Booking Conditions form the basis on which any NCL reservation may be accepted and constitute the Contract of Carriage.
Please read them carefully.
Travelling with us is one of the world’s best holiday buys. 2. Payment We promise not to levy a surcharge within 30 days of the start
Your cruise holiday fare includes all meals and entertainment
In order to confirm your chosen holiday, a deposit is required as
of your holiday. No refund in respect of any decrease in costs
on board ship, detailed port briefings, port charges, departure
follows*
will be payable during this period either.
taxes, baggage handling, and where applicable, flights, hotel We reserve the right to correct errors in both advertised and
stays (room only) and transfers between airport, hotel and
A: DEPOSIT INFORMATION
confirmed prices. We will do so as soon as we become aware
ship. Not included, however, are service charges (see clause 21), of the error.
optional programmes or activities such as shore excursions
Destination/Category Deposit
or meals ashore (unless otherwise stated in the itinerary
5. Changes by you
Short Breaks £50 per person
description), personal services, other items available on board
Should you wish to make any changes to your confirmed
Europe £100 per person
and any other service not expressly included in your cruise fare.
holiday outside of 60 days or 90 days for AE and above, you
The following Booking Conditions together with the General
All other destinations £200 per person
must notify us as soon as possible. Whilst we will endeavour to
Information contained in this brochure form the basis of your
assist, we cannot guarantee we will be able to meet any such
AE Suites and above 20% of total fare
contract with NCL (Bahamas) Ltd., trading as NCL and/or
requests. Where we can, an amendment fee of £35 per person
Norwegian Cruise Line, a limited liability company incorporated
per change will be payable together with any costs incurred by
in Bermuda, with its head office in Miami, Florida, USA and
*or full payment if booking after balance due date (see below). ourselves and any costs or charges incurred or imposed by any
registered as a branch in England and Wales. Its office in
The required deposit / full payment must be paid at the time of our suppliers.
England is at 1 Derry Street, London W8 5NN. Please read them
of booking.
6. Cancellation by you
carefully as they set out our respective rights and obligations.
You can pay by cheque, American Express, MasterCard, Visa,
Should you need to cancel your chosen holiday once it has been
Except where otherwise stated, these Booking Conditions only
Diners, Solo, Switch or Maestro. If paying by card: Card number,
confirmed, the first named person on the booking (who must
apply to cruise only or cruise inclusive holiday arrangements
name on card, expiry date and three digit security code on back
be at least 21) must immediately advise us by telephoning us
which you book with us in the EU and which we agree to make,
of card will be required.
on 0845 658 8140 during normal working hours. If an individual
provide or perform (as applicable) as part of our contract with
The balance of the holiday cost must be received by us not
Guest wishes to cancel their place on the booking (but not the
you. All references in these Conditions to “cruise”, “holiday”,
later than the balance due date which is 60 days prior to the
entire booking), that person must telephone us on 0845 658
“booking”, “contract”, “package”, “tour” or “arrangements”
start of the holiday for all cruises (full payment for AE Suites
8140 during normal working hours. The cancellation may be
mean such holiday arrangements.
and above is required at 90 days). The balance due date will be
confirmed by writing to the Guest Services Department, NCL,
In these Booking Conditions, “you”, “your” and “Guest” means
shown on the confirmation invoice. You must ensure payment
1 Derry Street, London, W8 5NN, email – longuestservices@ncl.
all or any of the persons named on the booking (including
reaches us by this date. If we do not receive all payments due
com. As we incur costs from the time we confirm your booking,
anyone who is added or substituted at a later date). “We”, “us”
(including any surcharge where applicable) in full and on time,
the following cancellation charges will be payable. Where the
and “our” means NCL (Bahamas) Ltd., trading as NCL and/or
we reserve the right to treat your booking as cancelled by you.
cancellation charge is shown as a percentage, this is calculated
Norwegian Cruise Line.
In this case the cancellation charges set out in clause 6 below
on the basis of the total cost payable by the person(s)
will be payable.
1. Making your booking
cancelling excluding taxes and fee’s and amendment charges.
Except for flight inclusive bookings, all monies you pay to one
Amendment charges are not refundable in the event of the
You may book with us directly by telephone on 0845 658 8010
of our authorised travel agents for your holiday with us will be
person(s) to whom they apply cancelling.
or via one of our authorised travel agents. Before making a
held by the agent on your behalf until we issue our confirmation
booking you must ensure that you have read and understood
invoice. After that point, your agent will hold the monies on our
these Booking Conditions (raising any queries you have with
behalf. For flight inclusive bookings, all monies paid to such
us). You will be asked to confirm you have read the Booking
B. CANCELLATION POLICY
agents for your holiday with us will be held on our behalf until
Conditions before your booking is accepted.
they are paid to us or refunded to you. Period before departure notification of
A binding contract between us will come into existence when
cancellation received by us
Cancellation charge per person cancelling
we verbally confirm your booking and provide a reservation
3. Your contract
number to you if booking direct or your travel agent receives
A binding contract between us comes into existence when we
All other bookings other than AE Grade and above
confirmation of your booking and a reservation number from
confirm your booking to you or your travel agent as set out in more than 61 days deposit
us verbally or via our reservations system. Payment of the
clause 1. We both agree that English Law (and no other) will
60-42 days 45%
required deposit or full payment as applicable and as referred
apply to your contract and to any dispute, claim or other matter
to in clause 2 below must be made at the time of booking. If
of any description which arises between us. We both also agree
41-16 days 75%
payment is not made as required, we are entitled to treat your
that any dispute, claim or other matter of any description (and 15-5 days 90%
booking as cancelled and to levy cancellation charges as set out
whether or not involving any personal injury) which arises
Under 4 days 100%
in clause 6 below.
between us must be dealt with by the Courts of England and
The service charge applicable to your cruise (see clause 21)
Wales only.
After departure 100%
will be added to your booking at the time of confirmation. This
Changes to these Booking Conditions or the General AE Grade and above
charge will be shown separately on your confirmation invoice
Information shown in our brochure will only be valid if agreed
more than 91 days deposit
and will be payable at the same time as the balance of the
by us in writing.
90-42 days 45%
holiday cost. If you do not wish to pay your service charge
4. The cost of your holiday
in this way, you may ask for it to be removed from your
41-16 days 75%
Please note, changes and errors occasionally occur. You must
confirmation at the time of booking or at any time up to
check the price of your chosen holiday at the time of booking.
15-5 days 90%
2 weeks prior to departure. If you do so, the service charge will
We reserve the right to increase or decrease the prices of Under 4 days 100%
be added to your shipboard account and must be paid before
unsold holidays at any time. We also reserve the right to make
departure from the ship. If you cancel your booking before
After departure 100%
changes to and correct errors in advertised prices at any time
departure but after paying your service charge, the service
before your holiday is confirmed. The price of your chosen
charge will be refunded in full. For information on fuel
holiday will be confirmed at the time of booking.
supplements please refer to clause 21.
Depending on the reason for cancellation, you may be able to
Once the price of your chosen holiday has been confirmed at
Following confirmation of your booking as above, we will issue a
reclaim these cancellation charges (less any applicable excess)
the time of booking, we will only increase or decrease it in the
confirmation invoice. This invoice will be sent to the party leader
under the terms of your insurance policy. Claims must be made
circumstances. Price increases or decreases after booking will
or your travel agent. Please check this invoice, your tickets and
directly to the insurance company concerned.
be passed on by way of a surcharge or refund. A surcharge or
all other documents carefully as soon as you receive them.
If any member of your party is prevented from travelling
refund (as applicable) will be payable, subject to the conditions
Contact us immediately if any information appears to be
(for example, as a result of their own illness or injury or the
set out in this clause, if our costs increase or decrease as
incorrect or incomplete. Please note, all telephone conversations
serious illness or injury of a close relative), the person(s)
a result of changes in transportation costs or dues, taxes or fees
with our reservations department are recorded. If you wish to
concerned may transfer their place to someone else (introduced
payable for services such as landing taxes or embarkation or
add our “Cruising from the UK transfer” offer to your booking
by you) providing we are notified not less than 60 days before
disembarkation fees at ports or airports or the exchange rates
or need to correct the spelling of the name of any Guest or any
departure. Where a transfer to a person of your choice can be
which have been used to calculate the cost
other incorrectly stated (by us) information, you must do so
made, all costs and charges incurred by us and/or incurred or
of your holiday.
(subject to availability for car parking and transfers) within
imposed by any of our suppliers as a result together with an
Even in the above cases, only if the increase in our costs
7 days of receipt by you of your confirmation invoice providing
amendment fee of £35 per person transferring must be paid
exceeds 2% of the total cost of your holiday (excluding
the request/correction is made more than 14 days in advance
before the transfer can be made. For flight inclusive bookings,
insurance premiums and any amendment charges) will we levy
of your departure date. If you are booking within 14 days of
you must pay the charges levied by the airline(s) concerned.
a surcharge and then only for any increase in excess of this 2%.
departure, you must notify us of any errors (by us) within 48
Guests should note that airlines may not allow name changes
hours of receiving your confirmation invoice. An administration
If any surcharge is greater than 10% of the cost of your holiday
on scheduled flights and that the flight booking may need to
fee of £35 per person per change will be payable. This
(excluding insurance premiums and any amendment charges),
be cancelled and rebooked if a name needs to be changed. The
administration fee will also be payable if you wish to make any
you will be entitled to choose one of options (a), (b) and (c) as
rebooking will always be subject to flight availability and to the
other alteration to your booking at any time. Our “Cruising from
set out in clause 8 below. You have 14 days from the issue date
payment of any charges imposed by the airline(s), which may,
UK” offer cannot be booked within 14 days of departure.
printed on the surcharge invoice to tell us if you want to choose
in some cases be the full cost of the ticket
option (b) or (c) as set out in clause 8 below. If you do not tell
Guests should note that airlines may not allow name changes
All travel documents must be returned to us before any
us that you wish to choose either of these options within this
on scheduled flights and that the flight booking may need to
refund you may be entitled to can be processed. Where any
period of time, we are entitled to assume that you do not wish
be cancelled and rebooked if a name needs to be changed. The
cancellation reduces your cabin occupancy from double to
to do so and will pay the surcharge. A refund will only be
rebooking will always be subject to flight availability and to the
single or the number of full paying party members below the
payable if any decrease in our costs exceeds 2% of the total
payment of any charges imposed by the airline, which may, in
number on which the price, number of free places and/ or
holiday cost as set out above. Where a refund is due, we will pay
some cases be the full cost of the ticket.
any concessions agreed for your booking were based, we will
you the full amount of the decrease in our costs. Any surcharge
We cannot accept any liability if we are not notified of any error
recalculate the holiday cost of the remaining Guest(s) based
must be paid with the balance of the cost of the holiday or
or omission in your confirmation invoice within the above time
on the then applicable rate and re-invoice you accordingly.
within 14 days of the issue date printed on the surcharge
limits. We will do our best to rectify any mistakes made by us
We will not make any refunds in respect of any unused element
invoice, whichever is the later. Please note that holiday
which are notified outside these time limits. However, you will
of your holiday, including but not restricted to any cruise
arrangements are not always purchased in local currency and
be responsible for any costs and expenses involved in doing so.
portion, hotel accommodation, land based programme, flights
some apparent changes have no impact on the price of your
or transfers.
holiday due to contractual and other protection in place.
116
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