Ex
Are NCL cruises suitable for families?
automatically and charged to your on-board a complimentary shuttle service to and from
tr
Absolutely perfect! We have fantastic children’s
account. You can find out more on page 17. the port.
a Inf
and teen’s activity programmes and lots of family
Is there any chance of a rough sailing?
friendly accommodation from interconnecting
What do I need to know
staterooms to Suites and Villas. Check out pages
All NCL ships are fully stabilised for the
about life on board
orma
12-13 for all the details. Just a couple of things to
smoothest possible cruising and we aim to
note for babies: We can provide cots for babies
plan our itineraries to sail in regions at the times
but to qualify for the Infant Fare they must be
of year when the seas are at their calmest.
Can I phone home from the ship?
t
NCL adheres to the highest standard of
I
under the age of two on the day of sailing. And,
on -
Of course, you can phone, email or fax anywhere
sorry, we do not accept infants under the age of
shipbuilding in the world. Our Method I
in the world – charges apply. You can also stay
six months at the time of sailing.
construction meets the 1967 Fire Safety
connected on the high seas using your own
Requirements and the 1960 Safety Of Life
f
Guests under 21 years may not occupy their own
compatible mobile phone with NCL Freestyle
r
At Sea Convention regulations. All our ships
equen
stateroom, but once again our family friendly
Cellular Service. It’s accessible from most mobile
accommodation provides lots of sharing options.
meet the 2001 SOLAS specifications. Our
phones and international roaming charges are
ships also pass annual inspections by the
billed to your home account.
U.S. Coast Guard, and the Norwegian and tly
Bahamian governments.
Embarkation Day
Is there a doctor in the house?
Winter a
We hope you don’t need them, but we have a
Weather
sk
doctor and nurse on board all our ships and a Guarantee ed Ques
If you’re sailing from New York and
When can I get on board?
charge will be made for their services. Please
your Norwegian Gem, Dawn or Jewel
We recommend that you arrive at the cruise
note that medical facilities are designed to
departure is delayed for longer than
terminal no earlier than one hour before the
provide basic medical care and guests may have
12 hours due to weather, you will receive
scheduled embarkation time printed on your
to be evacuated at their own expense in the tions
an on-board credit of U.S.$100 per person
cruise documents. Because of security regulations,
event of serious illness.
(maximum U.S.$200 per stateroom) on
guests may not be allowed to enter the cruise
Is there an age restriction for drinking alcohol? your current departure.
terminal before the scheduled embarkation time.
Yes, as a general rule, guests must be 21 or over
To make check-in as quick and easy as possible,
to buy or drink alcohol on board. However,
we strongly recommend that you complete the
guests aged 18-20 will be allowed to purchase
Are babysitters available?
online Advanced Guest Registration Form at
and drink beer and wine on board with their NCL Kid’s Crew counsellors offer group
least four days before sailing. If you do this, you
parent’s or guardian’s consent (except aboard supervision and activities for children aged
will be able to complete check-in procedures at
ships sailing in Hawai‘i or Alaska). The parent or 2 to 12 at a nominal cost. Evening hours are
the terminal up to one hour before sailing. If you
guardian must accompany the young adult to 10pm to 1am. In port, the group sitting
don’t complete the online Advanced Guest
the ship’s Reception Desk, with proof of their programme operates from 9am to 5pm.
Registration Form at least four days before
relationship. Sorry, but private babysitting is not available.
sailing, you must complete check-in procedures
Oh, and just one more thing, children are not
at the terminal at least two hours before sailing.
allowed in the on-board bars after 11pm. So
Can I get my laundry done?
Please note guests will not be allowed to board
check them into the children’s group babysitting
Sure, for a small charge, laundry and dry
after check-in has been closed. Late arriving
programme - it’s open from 10pm to 1am and
cleaning are available on all our ships.
guests may join the ship at an approved port
they’ll have much more fun.
Norwegian Gem and Norwegian Jewel also
of call in the scheduled cruise itinerary. Travel have free launderettes, where you can buy
to that subsequent port of call will be at the Can I bring my own alcoholic drinks on board? washing powder.
guests’ expense.
Sorry, but we do not allow guests to bring their
own alcohol to drink on board. If you purchase
Will someone help me with my luggage?
alcohol ashore to take home with you, this Disembarkation day –
Yes, porters are available at the pier during
should be given to the ship’s crew when you get
embarkation and disembarkation hours. The
sorry to mention it but all
back on board and it will be returned to you at
customary tip for porters is U.S.$1.50 per bag
the end of the cruise.
good things must come
in New York and U.S.$1.00 (or the equivalent
in local currency) per bag in all other ports. Can I smoke on board?
to an end
We want you to be comfortable on board, so
How do my bags get on board?
most public areas throughout all NCL ships are
What happens to my luggage?
We’ll take care of that and your luggage will
smoke free. If you smoke cigarettes, you can do
All suitcases are collected the night before
be delivered direct to your stateroom. Just one
so in your stateroom, on your balcony, in the
disembarkation and will be waiting for you
thing, make sure you put your NCL luggage
casino or designated smoking lounge. If you
on the pier, so bring an overnight bag for
labels on your bags at the port.
prefer pipes or cigars, you can smoke in the
your essentials.
How do I pay for my extras?
designated smoking lounge. Also, you can smoke
What happens on the last day of my
cigarettes, pipes and cigars outside on open
Easy! When you check-in you open a shipboard holiday?
decks, (just not around food venues, sport decks,
account by registering a major credit, debit or
kids’ pool areas and other designated non-
For our worldwide Fly-Cruise, Fly-Cruise &
charge card - VISA
®
, MasterCard
®
or American
smoking areas).
Stay & Fly-Cruise & Tour packages, after your
Express
®
. If you prefer to pay by cash or cruise we’ll transfer you from your ship to a
travellers cheques, you’ll need to lodge a deposit What about gambling on board? hotel for the use of a day room. Here you can
of U.S.$100 per person per day (subject to
There are casinos with table games and slot
relax before your transfer to the airport for
change) at check-in. Then, you simply sign for
machines on board all our ships (except Pride of
your flight to the UK. Depending on your
your personal expenses as you go and they will
America). So, if you fancy a flutter, be our guest.
flight time, your transfer may be direct from
be charged to your account.
Just one thing you have to be 18 or over to
your ship to the airport.
To make things even easier, if you haven’t paid gamble. Sorry kids, but that’s the law. On European Fly-Cruise and Fly-Cruise & Stay
the service charge in advance this will also be Holidays, we’ll transfer you direct from the
charged to your on-board account.
What do I do with valuables on board?
ship to the airport. But if you have a later
On the last morning of your cruise you can settle
All staterooms and suites have mini-safes. But
flight, instead of waiting at the airport, why
your account in cash (U.S.$ only), or if you have
please note that NCL is not and cannot be held
not take one of our great shore excursions
registered a card, the total amount will be
responsible for valuables left in staterooms or
and see more of the local city and
automatically charged to that card.
elsewhere on the vessel.
attractions? If you’d prefer to relax in a hotel
I’ve received an on-board credit –
How do I book shore excursions?
day room, we can book this in Barcelona only
at an additional cost. Please ask for details
how can I spend it? Just go to
www.ncl.co.uk and click on Shore
when you book your cruise.
If you received your on-board credit through
Excursions and you can browse all the exciting
a promotion or group booking, it will be
choices available in every port of call. Once
automatically added to your shipboard account
you’ve chosen the excursions you want to do,
Still want to know more?
and can be used towards personal on-board
it’s a good idea to pre-request them online and
expenses (except the service charge and in the
you can do this up to five days before sailing.
casino). But remember, if you don’t spend the full
Alternatively, buy them on board at the ship’s
amount, we are unable to refund the balance.
Shore Excursion Desk, or just step ashore and
Just call nCL Guest Services
do your own thing.
on 0845 658 8140
What about tipping?
and we’ll be happy to help or visit
That’s easy too. You will have either prepaid
How do I get ashore?
www.ncl.co.uk
the service charge on your holiday invoice or
In most ports your ship docks right alongside the
it will be charged to your on-board account. In
quay and you simply walk ashore. At a few ports,
addition, a suggested gratuity of 15% on drink
shown with an anchor symbol on the itinerary,
bills and 18% on spa and salon bills will be added
we drop anchor at sea and you go ashore in the
ship’s small boats – called tenders – which offer
Book today: 0845 658 8010
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