Page 1


(Series of seven decorative images)


Contents:
Page 2 CSR: part of our DNA
Page 4 What makes us different
Page 6 An engaging Partnership
Page 8 Climate change
Page 14 Packaging, waste and recycling
Page 18 Building and operating sustainable shops
Page 23 Supplier relationships
Page 27 Sustainable products
Page 31 Improving the customer experience
Page 34 Supporting our communities
Page 40 External recognition
Page 41 Performance against key priorities