Page 1


(Series of seven decorative images)


Contents:
Page 2 CSR: part of our DNA
Page 4 What makes us different
Page 6 An engaging Partnership
Page 8 Climate change
Page 14 Packaging, waste and recycling
Page 18 Building and operating sustainable shops
Page 23 Supplier relationships
Page 27 Sustainable products
Page 31 Improving the customer experience
Page 34 Supporting our communities
Page 40 External recognition
Page 41 Performance against key priorities Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44