Another Satisfied Customer:
Erie Tops Car-Insurance Survey
Erie Insurance has the happiest new car insurance customers in the United States, according to a J.D. Power and Associates study.
The study, which looked at new customers at 18 large car insurers, found that Erie scored the highest in customer satisfaction. Erie Insurance is a regional carrier, which covers drivers in Pennsylvania and 10 other nearby states, plus Washington, D.C.
Erie was followed by Hartford and State Farm, which came in second and third place. State Farm sells car insurance in all 50 states, while Hartford is available in every state except Massachusetts.
The study looked at how people shop for a new car insurer and how happy they are with the process. While one in five new sales were processed entirely on the Web, people were generally happier if they dealt with a local agent.
USAA, which only insures the U.S. military community and their families, would have come in first, but was not formally included in the study’s rankings because it isn’t open to the general public.
The study also found consumers’ satisfaction was based on how they bought the