044 045 recog express DSAP 29/10/07 18:18 Page 2
Sally Findlay, Recognition Express Mid Surrey
I used to work as a senior project for and more.
manager for a large American One of the major benefits of this franchise is the
company, however when I was made brilliant network of other franchisees, who are all
redundant I decided I wanted to very professional and helpful. As well as this I get a
work for myself. The Recognition huge amount of satisfaction when a customer
Express franchise appealed to me comes back and lets me know I’ve done a great job
because when I looked at the skills - that it has been done on time and is exactly what
they required they matched my own and the day-to- the customer required.
day running of the franchise matched my strengths. My last turnover was £200,000 and I currently
In addition to two weeks of initial training prior to have three full-time staff and five to eight temporary
launching my Surrey-based franchise in April 2004, I staff. I am about to move into a new, bigger office
have benefited from ongoing training. As well as as we need more space, however my main aim is to
this I have loads of support, everything I could ask continue to develop the relationship with my clients.
Running their franchise together, week out and about meeting people and
Ciorsdan and Stephen have established a going to different places. We currently
way of working that suits them. Stephen have about 600 clients and I try to focus
reveals: “My wife runs the financial side of on keeping existing clients and getting
the business and I run the sales side. The new business through referrals from them
way we run the business is a good as I find this is easier than attracting
combination as we are both looking after the brand new clients.”
side of the business we are good at and With a turnover of £430,000 and
enjoy. As both our income is coming from enjoying continued growth, this strategy
is clearly working. “Every month since
taking over the business there has been
financial growth,” says Stephen. “Our
main aim for the future is to keep the
business growing. At the moment we
have four full-time members of staff and
two part-time and we might look into
taking on more employees.”
The first to admit that success only
comes with hard work, however, Stephen
comments: “Buying this franchise has
been the best thing we have ever done
and not just financially but also for our
the same business it has meant that we really well being. Instead of being on our own
had to put the effort in and work hard to we feel part of a network and we have
make the business a success. someone there to help and support us,
“I really enjoy meeting new and existing which we wouldn’t have had if we’d
clients and I get to spend about two days a started a business completely on our own.”
“I have always found Recognition Express to be a model franchise. It is an outstanding
example of a company which takes ethical franchising seriously. The benefits are shared by
Recognition Express, its franchisees and its customers. And that is why it is successful.”
Sir Bernard Ingham, bfa President
FURTHER INFORMATION:
Call: 01530 513300
or email:
sales@recognition-express.com
Visit:
www.recognition-express.com
Head office: Unit 2, Cartwright Way, Forest Business Park, Bardon, Coalville, Leicestershire, LE67 1UB
©2007 The Franchise Magazine 45
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