118 119 franchisee of year PD 29/10/07 21:15 Page 1
News Focus
This year the ICC
in Birmingham
Gold Medal franchising
played host to the
British Franchise
Association’s (bfa)
Franchisee of the Year
Franchisee of the
Year Awards 2007,
organised by the
announced
bfa and sponsored
by HSBC and
Express T
he 2007 ‘Customer Focus’ theme again highlighted the importance the franchisee should put
upon customer loyalty and customer care with all 12 finalists having shown that they had made
the customer their top priority. The judging panel, chaired by bfa President Sir Bernard Ingham
Newspapers. All 12
and including FDS Southern Franchise Consultant Gordon Patterson, was looking for franchisees who
could show how they have achieved customer focus - the theme for this year’s Awards.
finalists attended In the end the Gold Award, and prize money of £5,000, went to Terry Lucking of Belvoir Lettings.
a black-tie Gala
The Silver Award, and prize money of £3,000, went to Atul Pathak of McDonald’s Restaurants. The
Bronze Award, and prize money of £2,000, went to David Amos of Pitman Training. Speaking
Dinner on
immediately after the Awards, Terry Lucking commented: “This is one of the proudest moments of my
life and terrific recognition for my team who have worked so hard to achieve this success.”
Thursday 4th
Cathryn Hayes, Head of Franchising for HSBC Bank, said: “Judging these Awards is always a
October with the
difficult task but we felt that Terry showed determination and commitment to building a successful
business.” Express Newspapers’ Business Advertising Manager, Yvette Taylor, added: “The Gold Award
winners sharing
Winner in these important awards is an ambassador for the franchising industry and an inspiration to all
prize money of
those thinking of starting up on their own.”
Director General of the bfa Brian Smart noted the importance of the awards and the key franchisor
£10,000, courtesy
and franchisee relationship for creating successful business growth, commenting: “The awards
of HSBC
recognise the very best franchisees and how their focus and drive, when supplemented by the support of
a franchisor, result in the growth of a sustainable, and profitable business.”
118 ©2007 The Franchise Magazine
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