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COMMITMENTS AND TARGETS STATUS PROGRESS MADE DURING 2009/10 RELATED INFO

OUR CUSTOMERS, PRODUCTS AND SUPPLIERS continued

John Lewis: Continue to ensure 95% of domestic large electrical appliances, excluding tumble dryers, are A rated or above. Met; ongoing 96% of these appliances were A rated or above. Page 17

John Lewis: In 2010, increase, by at least 50%, lines in the following categories: organic, sustainable lifestyle, sustainable raw materials and recycled. On track We achieved a 25% increase in John Lewis-sourced products from accredited and sustainable sources in 2009/10, bringing the total to 700 separate product lines. We continue to sell the most energy-efficient appliances and in spring 2010, we joined the Energy Savings Trust’s voluntary retailer initiative for TVs. Based on experience to date, we have revised two of our targets to ensure that these are more realistic: we will now aim to increase both our Green Living range (previously referred to as ‘sustainable lifestyle’) and our recycled ranges to 300 skus (from 133 and 147, respectively) by end of 2011. Page 17

Phase out sale of incandescent light bulbs by 2012. Ongoing John Lewis met the phase-out deadline for all GLS A-shaped lamps with an energy rating higher than 40W. Waitrose has just one 60W line remaining on sale which is due to be delisted later this year. Both divisions continue to add new energy-saver products to their ranges. We believe we are well placed to meet the 2011 phase-out date for standard A-class bulbs, although we have concerns around the availability of energy-saving decorative bulbs. N/A

OUR COMMUNITIES

Contribute at least 1% of pre-tax profits to charitable and community initiatives. Met The Partnership contributed £7.9m in 2009/10, equivalent to 2.59% of pre-tax profit. Page 21

Using the LBG model, develop processes and tools to identify and measure the outputs and impacts of sizeable community investment projects and our community programmes. Ongoing 2009/10 contributions were measured using the LBG model. Work to develop a clearer Partnership-wide strategy will enable better demonstration of the value and impact of our community activity. Page 21

Provide support to overseas disasters through the British Red Cross. Met As reported in November 2009, in 2009/10, we contributed £50,000 to the Red Cross. This has supported relief efforts in Haiti and Pakistan. A similar contribution will be made in 2010. N/A

Increase participation in Golden Jubilee Trust volunteering programme. Met While total hours donated were down by 9%, the number of participants increased by 18% from 50 in 2008/09 to 59. Additional funding in 2010/11 will see the number of participating Partners increase again this year. Page 23

Roll out Partners in Sport (PinS) scheme. Met; ongoing In the last 12 months, the PinS programme has supported 5,000 Partners via branch funding bids and to date, 160 Partners have been involved in coach training. Page 13

Waitrose: Measure impacts of Waitrose Foundation; increase product range; extend geographical range; promote achievements. Met; ongoing There are 22,000 beneficiaries of Foundation projects in South Africa. Further beneficiaries will be supported by new projects in Kenya and Ghana. Page 18

OUR ENVIRONMENT

Carbon: We are committed to looking for absolute changes in our overall CO2 equivalent emissions despite the fact that we are a growing business. Ongoing We have started to develop a roadmap that will enable us to deliver this. Following a scoping workshop in May 2010, considered options and rationales for carbon footprint reductions are being developed so that an informed decision on the size and scope of the Partnership’s commitment can be made. Page 25

Energy: Source all electricity from green sources and consider all forms of renewable energy for our shops and head offices. Met; ongoing 100% of the Partnership’s purchased electricity was derived from certified ‘green’ sources. We have trialled the use of a photovoltaic roof at Waitrose Wimborne and our assessment of the viability of other renewable sources such as woodchip and biomass include a pilot project on the Isle of Wight. Page 29

Energy: Improve shop energy efficiency by 20% by 2010 (kWh per sq ft trading floor area, 2003 baseline). Met Both divisions exceeded this target. Waitrose achieved a 22% reduction in shop energy consumption per sq ft and John Lewis achieved 23%. Page 29

Transport: 15% reduction in energy-related transport CO2e emissions from deliveries by 2013, relative to £m sales (2005 baseline). On track We have achieved a 6.3% reduction in relative transport CO2e emissions since 2005/06. Page 27

Refrigeration – Waitrose: Halve the impact of our refrigeration and cooling direct emissions (CO2e emissions tonnes) by 2012 (baseline 2008). On track We have reduced average CO2e emissions from 453 tonnes per shop to 336 tonnes. This is a 26% reduction in relative terms, and an absolute reduction of 16%. Page 28