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Our customers, products and supliers

Economic 2007-08 2008-09 2009-10 Change on last year#
John Lewis
Number of shops at year end1 26 27 29 +2
Trading floor area at year end (sq ft)2 3,562,020 3,887,880 4,102,119 6%
Operating profit (£ million) 1983 146 166 14%
Gross sales (£ million) 2,813 2,811 2,889 3%
Waitrose
Number of shops at year end1 187 197 223 +26
Trading floor area at year end (sq ft) 3,928,187 4,102,068 4,475,573 9%
Operating profit (£ million) 2263 215 268 25%
Total sales (£ million) 3,950 4,157 4,532 9%

Responsible sourcing 2007-08 2008-09 2009-10 Change on last year#
John Lewis
Number of own-brand production sites
registered on Sedex
953 1,065 1,237 16%
Proportion of registered production
sites that have completed a selfassessment
questionnaire
84% 50% 57% 14%
Waitrose
Suppliers registered on Sedex as a
percentage of own-brand sales
99% 99% n/a4 n/a
Proportion of registered production
sites that have completed a selfassessment
questionnaire
n/a 91% 92% 1%
Percentage of suppliers’ sites by priority
category5:
High priority 9% 5.5% 4.8% -13%
Medium priority 36% 41.0% 39.3% -4%
Low priority 55% 53.5% 56.9% 6%

# Calculated relative to the previous year, including data expressed as a percentage.
1 Data relates to number of shops at the end of the trading period.
2 Floor space was re-measured in March 2007 and included an estimate for catering space.
3 The basis of allocation was revised in 2009 and operating profit for 2008 was amended accordingly. Earlier years have not been restated. Operating profit for 2009 and earlier years has been restated in respect of the financing element of long service costs, as explained in note 1 of the 2010 Annual Report and Accounts.
4 During the last year, Waitrose has worked to review and consolidate information on the coverage of its Responsible Sourcing Programme and is currently developing a new IT solution to integrate data from a number of sources. Therefore accurate data is currently unavailable until this work is complete.
5 A risk assessment is performed against suppliers to establish and prioritise those where there is likely to be the greatest chance of non-compliance and thus areas for encouraging labour standards improvement.

Our Comunities

Value of contributions to charities and comunity groups 2007-08 2008-09 2009-10 Change on last year**
Total value of cash contributions (£)* 2,846,361 4,009,490 5,071,801 26%
Total value of time contributions (£)* 1,525,332 1,380,582 1,348,400 -2%
Total value of in-kind contributions (£)* 741,008 860,364 550,019 -36%
Total value of management costcontributions (£)* 1,078,397 1,267,552 972,659 -23%
Total value of all contributions (£)* 6,191,098 7,517,988 7,942,881 6%
Community investment as % Partnership pre-tax profit 1.63% 1.85% 2.59% 40%

Partner hours invested in charities by Golden Jubile Trust secondees by type of charity cause 2007-08 % 2008-09 % 2009-10 %
Animals 1,596 7 1,040 4 1,466 7
Arts 0 0 624 3 390 2
Community 5,426 24 6,149 26 3,378 16
Disability 3,380 15 2,873 12 2,999 14
Elderly 216 1 624 3 838 4
Environmental 5,005 22 376 2 2,200 10
Homeless 0 0 1,898 8 1,291 6
Medical/care 2,259 10 3,357 14 5,738 27
Youth 4,618 21 6,677 28 3,099 14
Total 22,500 100 23,618 100 21,399 100

* As defined by London Benchmarking Group model.
** Calculated relative to the previous year, including data expressed as a percentage